Skip to content
← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: User Interface

Categories

JUMP TO ANOTHER FORUM

(thinking…)

“Show comments pane when a PDF with comments is opened” function doesn't work

This problem was confirmed in Acrobat Pro 2024.001.20604 64-bit for Windows 10 Pro (22H2).

I found a bug that the comment pane is not displayed automatically even with the following settings.

Preferences > Commenting > “Show comments pane when a PDF with comments is opened” is checked

The conditions under which this fault occurs are:
For PDF files with comments on page 51 or later

However, if a PDF has at least one comment before page 50, the comments pane is automatically displayed.

2 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

murabo shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • murabo commented  ·   ·  Report

    I have posted the file (.mp4, 5.8 MB) several times, but it won't upload...

  • murabo commented  ·   ·  Report

    Share a video recording how the fault occurred.

  • murabo commented  ·   ·  Report

    Hi Prashant-san,

    > - Is this a new issue you're facing with Acrobat Pro 2024.001.20604 and was it working for you before updating?

    I found this symptom in this version, however I don't know other version.
    Add information, I have heard the same symptom in my acquaintance's environment.

    His environment is as follows:
    - Windows 10 Pro 22H2
    - Acrobat Pro 2023.003.20284 (32bit)

    > - Is this happening with all the files or a single file with the condition which you mentioned ...

    If you meet the conditions I told you, all PDF files will fail.
    I recorded the operation that caused the problem and will send it.

    Story:
    01. Open the sample PDF.
    02. Check the preferences and make sure the “Show comments pane when a PDF with comments is opened” option is on.
    03. Verify that the current number of comments is 0.
    04. Write a comment on page 51.
    05. Save and close the PDF then open it again.
    Result: The Comments pane does not appear automatically. (Malfunction)

    06. Next, write a comment on page 10.
    07. Save and close the PDF then open it again.
    Result: This time, the Comments pane was automatically displayed. (Normal operation)

    08. Then delete the comment on page 10 (There is still a comment on page 51).
    09. Save and close the PDF then open it again.
    Result: This time, the Comments pane does not appear automatically again... (Malfunction)

  • Prashant . commented  ·   ·  Report

    Hi Murabo,

    We are sorry to hear that you' are facing troubles using Annotations in PDF.
    In order for us to better understand the issue, requesting below details from you.
    - Is this a new issue you're facing with Acrobat Pro 2024.001.20604 and was it working for you before updating?
    - Is this happening with all the files or a single file with the condition which you mentioned . We tried at our end and was not able to reproduce.
    - It would be great if you could share the file with us with which you're facing the issue.
    - I Also, request you to please share with us the screenshot of your commenting preferences.
    Apart from this, a small screen recording would help us in knowing the exact reproducible steps.

    Thanks,
    Prashant.