On Tuesday, I downloaded Adobe Acrobat to my laptop with the 7 day free trial. I was able to download the software to the hard drive.

I needed to convert .pdf files to PowerPoint so that I could edit and modify and pull selected slides into a new PowerPoint. Here's what happened.

1) I got an error message saying "Something went wrong. Sorry for the inconvenience. Try again later."

2) I tried again. It was at the point in the process where I was exporting the .pdf file. It told me that 3.5 of 8 MG was loaded. The box appeared with the option of convert to PPTX which I selected. It said "Your file is ready." Then "Something went wrong. Please try again later."

3) On the third try, I got to the point where it was exporting the .pdf file and said "An error has occurred that stopped the process."

At this point, I had been screwing around with Adobe for 2 1/2 hours and it was 12:30 in the morning. I was frustrated, tired and ****** off. I tried to figure out how to contact someone for help. I got your Chatbot which was worthless. It kept asking me to choose from options that weren't the problem.

I then sent a message that I wanted to talk to a real person. I was finally connected to Prateek on the chat function. He wanted to help me where I left off rather than hearing all the problems that I'd had. Then Prateek told me that Adobe was undergoing maintenance and I couldn't do anything for a few hours until that was over.

My suggestion to you is that when you have routine or special maintenance planned or in progress, that a POP UP box appear on the screen saying "Adobe is undergoing maintenance tonight from X:00 o'clock to X+:00 o'clock. Please try again later."

I'm sure I'm not the only person that was trying to get something accomplished on Adobe and ran into error messages with no explanation what was going on.
Vivian Leopold