Not sure what you have done to this program but it is absolute garbage!!! I have had ongoing problems with this program since an update a year ago. Your tech support people accessed my computer on multiple occasions to "fix" it - it has never worked right since! It now crashed at least once to twice daily & I lose documents since it also does not reopen the documents that were open at the time of the crash. I send the report for every crash & have never received any feedback on the problems. Not sure what you've done to this program but you need to go back to the program that existed about 1.5yrs ago because since that time - nothing works properly & It's not worth the price I am paying for the Pro subscription.