lost requests for e-signatures
Allow users to save documents with signatures, initials etc requested.
For the 3rd time in the past month I've requested multiple e-signatures and/or initials on contract documents. My clients have completed the signature process but when I get the document back some signatures or initials are missing.
I sent a document out last night and TRIPLE CHECKED it to make sure I requested all the signatures and initials. The document came back to me incomplete. I just spent 2 hours trying to correct this problem including 73 minutes on the phone with customer support. THE BIGGEST PROBLEM IS THAT ADOBE DOESN'T ALLOW A DOCUMENT WITH REQUESTED SIGNATURES AND INITIALS TO BE SAVED!!!! This means there's no way to verify if I made the mistake (didn't request the initals) or if there's a technical problem with Adobe Sign. As previously, mentioned I TRIPLE CHECKED the document last night so I'm sure it's a technical problem with Adobe Sign. This is a huge waste of my time and having to request multiple rounds of initals makes me look bad to my clients.