Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

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  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Feature request / Bug report

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  1. Acrobat X (from disk CS5.5) quits on load - iMac (2017) Sierra

    Acrobat X (disk CS5.5) quits on load - iMac (2017) Sierra 10.12.16 (16G29) Other applications from CS5.5 disk loading no problem - Illustrator & Photoshop CS5.1. 'Acrobat quit unexpectedly' dialogue after 10 seconds.

    Process: AdobeAcrobat [1216]
    Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier: com.adobe.Acrobat.Pro
    Version: 10.0.0 (10.0.0)
    Code Type: X86 (Native)
    Parent Process: ??? [1]
    Responsible: AdobeAcrobat [1216]
    User ID: 501

    Date/Time: 2017-10-13 22:35:24.099 +0100
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: DFFC8205-FD90-7E96-811E-B09F754B14DA

    Time Awake Since Boot: 2100 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
    Exception…

    1 vote
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      0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
    • subscription

      I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.

      1 vote
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        1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
      • Problem: Unable to validate serial number printed on CD cover

        I purchased a sealed copy of Adobe Acrobat 11.0 from Ebay. There was no evidence of tampering and the serial number printed on the CD cover cannot be validated. I am disappointed that Adobe is not validating the boxed product.

        1 vote
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          0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
        • Problem: separate licenses needed for individual computers that dual-boot to Mac OS and Windows.

          Having to purchase separate licenses for a single computer running as a dual-boot environment is highly problematic.

          Only one licenses is used at a time!

          2 votes
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            0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
          • Error in Adobe Acrobat DC Pro Installer

            I download the acrobatproDC_dlm disk image on my Macbook Pro running 10.12.5 using the Chrome browser.
            This download proceeds normally.

            After mounting the disk image and starting the installer app, it fails as 29% saying: "Safari must be closed in order to proceed". This comes up in a dialog box with Retry and Close buttons. Retry always fails with the same error message. Close, of course, closes the installer.

            The trouble is that Safari is not running!

            I finally figured out that Adobe Acrobat Reader DC was running and this was the cause of the installation failure.

            Please correct the…

            1 vote
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              0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
            • (Not Responding)

              (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

              2 votes
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                0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
              • Support Installations and Upgrades on macOS Case-Sensitive Volumes

                This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command…

                4 votes
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                  0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                • Better update UX

                  Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…

                  2 votes
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                    1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                  • Acrobat Pro Installer should identify error cause

                    Downloaded Adobe Acrobat Pro v. 17 purchased via order 142075619 on a MacPro desktop running OS 10.9.5 (Maverick). I used the serial number posted. Near the end of the installation process it says that it cannot be completed because of an error. But it does not explain what error it is. Checked disk for permission problems, tried again, same error. I am at a loss because the installer does not identify the error.
                    Please advice how to proceed.

                    1 vote
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                      0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                      • Trying to register my legal copy of Acrobat DC Pro

                        Trying to register my legal copy of Acrobat DC Pro

                        1 vote
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                          3 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                        • Subscription & activation system is very very poor - wasted most of today with it

                          I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary

                          1 vote
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                            1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                          • I need to cancel my Acrobat Pro DC Subscription (one year).

                            My user name is teresitagmez2013@hotmail.com and I need to cancel my Acrobat Pro DC Subscription (one year). I need support to stop this because the Web page is not offering me this option through my account

                            1 vote
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                              2 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                            • When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.

                              When in Excel, I want to load Adobe DX on top tab as default but it doesn't stay as default and I have to do add-in.

                              1 vote
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                                0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                              • I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

                                I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

                                1 vote
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                                  0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                • PDF doesn't open on first start (double click)

                                  I've found out a problem with Acrobat XI Pro. When you create a new user account where Acrobat never has been started and you try to double click a PDF file it only starts Acrobat and doesn't open the PDF directly. You have to double click the PDF a second time to get it opened.

                                  OS Version: Windows 10 1703, Acrobat Version: 11.0.20

                                  Is there a possibility to fix this problem?

                                  1 vote
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                                    1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I have had the most unimaginably bad customer experience today with you products.

                                    I have had the most unimaginably bad customer experience today with you products. I bought a new computer (MacBook) and attempted to load the software I purchased in 2015. For the last 8 hours I (or one of our people here at our company) have been trying to contact you or work through your chat capability or simply follow some instructions (not findable) to complete this simple task. No success. Could you please have someone contact me as soon as possible.

                                    1 vote
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                                      1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Why Do I Have to Buy Adobe Acrobat Pro DC?

                                      I am running Windows 10 and the Adobe Acrobat Pro DC was installed on my machine as an Update by Microsoft. I uninstalled it in error. Regardless, why would I have to buy Pro after the 7 day trial, when it was installed Free by Microsoft as part of Windows 10 update?

                                      1 vote
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                                        0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Bug - Name in top Right Corner Constantly Changes

                                        I have changed my name a few months ago. When my account was created I went by a different name. I have updated my account to show my new name. It seems like every .pdf I open shows a different name. Sometimes it shows my old name and sometimes my new name. I have tried signing completely out and back in, same issue. It happens randomly. Steps to re-produce the issue is to just open a .pdf file. Environment - Windows 10, domain joined computer.

                                        1 vote
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                                          0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                        • How do I make Adobe the default program to open documents - using iMac Sierra 10.12.5

                                          I was using a different program as the default program to open documents but I don't like it so I want to go back to Adobe but I can't figure out how to change it, it doesn't give me the option to make it the default program even though I deleted the other program, now it defaults to Preview.

                                          1 vote
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                                            0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
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