Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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If you are still using Acrobat 11.x or other older versions, please note that those are no more supported by Adobe. Try out the latest, Acrobat DC.
In case your concern is not addressed in the latest version, please report the issue against Acrobat DC.

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  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Feature request / Bug report

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  1. Newly Installed Acrobat Pro DC Keeps Closing After 10-20 Sec Without Error Message

    I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.

    6 votes
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      Need Info  ·  5 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
    • New bug wont let me edit documents, ends up being best feature so far!!

      Your software has always been terrible, no surprise there. But today I opened the garbage referred to as Adobe Acrobat Pro DC and I encountered something conflicting. It seems as if Acrobat has decided I no longer have a subscription and can't edit pdfs. Clicking on my name in the corner sends me to a web page clearly showing my subscription to Acrobat Pro DC.
      At first glance I thought this was a bug, and it probably is. But on further consideration I think this might actually be a feature. See in the past Acrobat Pro performed as expected. Start…

      4 votes
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        Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
      • (Not Responding)

        (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

        4 votes
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          Need Info  ·  3 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
        • Acrobat Standard DC (stand-alone) should not be trumped with Creative Cloud Acrobat Pro!!!!

          Acrobat Standard DC (stand-alone) should not be trumped with Creative Cloud Acrobat Pro subscription!!!! We use acrobat on a daily basis and bought the software for 4 computers. We bought and share 3 design software licenses because Adobe made this Creative Cloud for Teams thing. But when someone doesn't have a license, they can't use acrobat standard! Not good.... and a waste of money!

          4 votes
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            0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

            Could you please elaborate on the issue you are facing. Is it that Creative Cloud subscription takes precedence over Acrobat Standard subscription on your PC? If this is the case, it is as designed as having a higher subscription takes precedence over lower subscription.

          • Support Installations and Upgrades on macOS Case-Sensitive Volumes

            This request is being submitted at the suggestion of Adobe Support which was unable to provide effective support for Case Nº 0189220198. Of the 252 applications currently installed on our macOS Sierra system, only Acrobat Pro XI cannot be reinstalled or upgraded because the storage volumes are formatted as case-sensitive. The previously case-insensitive system volume on which Acrobat Pro XI version 11.0.20 had previously been installed was converted to a case-sensitive format. This was done by imaging the volume as a DMG file using Disk Utility, and then after reformatting as case-sensitive, the volume was restored using the ditto command…

            4 votes
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              0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
            • Needed : a true 64-bit version of your software

              The current 32-bit version of Acrobat Pro DC becomes corrupt within a few weeks of normal use on a 64-bit machine, which thereafter makes it increasingly frustrating to use (with difficulties saving files to new names or locations, among many other issues). I am tired of having to reinstall your software every few weeks, only to see it degenerate to the point of unusability again. I wish you would release a 64-bit version that was designed for dedicated use on a 64-bit machine.

              3 votes
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                Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
              • NEED TO BRING THE SUPPORT BACK TO THE USA

                STILL WAITING FOR THE EMAIL OR A FOLLOW UP ON MY DEACTIVATION AND ACTIVATION OF MY SOFTWARE

                HAS BEEN 3 DAYS WAITING

                NEED TO BRING BACK THE SUPPORT BACK TO USA

                WORST SUPPORT EVER

                3 votes
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                  Under review  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                • eternal sign-in loop when trying to use send and track

                  I am signed in to Creative Cloud. When I open Acrobat DC I have to sign in to my account there as well. Then I attempt to send and track and I get prompted to sign in AGAIN. It confirms I am signed in and then I try send and track again and it asks me to sign in AGAIN. I have a fully paid subscription to multiple apps. The software just makes me sign in over and over and over again.

                  3 votes
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                    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                  • subscription

                    I have been making monthly payment for Acrobat Pro DC since last April, but now it is telling me that my subscription have expired. My last payment was Sept 27th. I should not be getting this message, and I see no way to fix it.

                    3 votes
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                      Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                    • Subscription & activation system is very very poor - wasted most of today with it

                      I have a fully paid subscription with correct Visa card details - keeps telling me the TRIAL MODE has expired - logged in, logged out a million times - useless, absolutely useless - should get a refund to cover lost salary

                      3 votes
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                        Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                      • Acrobat taskbar icon uses Photoshop icon

                        In Windows 10, Acrobat DC's taskbar and start menu shortcut icons randomly switch to using the Photoshop icon. Acrobat DC is the only program that exhibits this problem. The only cure is to follow one of the methods shown in this 2013 forum post: https://forums.adobe.com/thread/1113673. Please fix this bug, which still exists in 2017!

                        3 votes
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                          Planned  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                        • Constantly have to sign in , its making me mad.....

                          lt would be nice if sign in happened once a month or longer. I have to sign in every dam day and even twice a day.

                          3 votes
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                            Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                          • I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

                            I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

                            2 votes
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                              Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                            • make acrobat lighter so it starts up faster

                              I've got a new Mac and Acrobat takes a long time to start up compared to other apps. It often has me using Apple Preview. Any way to make the whole thing lighter?

                              2 votes
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                                0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thanks for bringing this issue to our notice. Your valuable feedback helps us improving our product. We are actively working on improving the performance and launch time for Adobe Acrobat and Adobe Acrobat Reader and we take your feedback. I would also like to know from you whether you see the longer launch times when you open application first time after system reboot (called cold launch) , or when you subsequently quit and open application (warm launch). You should see warm launches should not take a whole lot of time.

                                Thanks,
                                Karan

                              • Error 1328

                                Over and over waste time downloading and trying to install patch to file C:\config.msi\PT56F8.tmp. It has probably been updated by other means, and can no, longer be modified by this patch. This error comes from Adobe Updater, and has occurred repeatedly over the past several months. Nuisance time waster, and BIG interruption of task in progress. Would appreciate correcting sloppy programming.

                                2 votes
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                                  0 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                                • Adobe DC Freezes when opens/signs into CC

                                  Whenever I open Adobe Acrobat DC, within 10 seconds of it being open/as soon as it shows my name sign in, in the top right corner, I get the spinning wheel and app completely freezes and im have to force quit. EVERY TIME, DC is un-usable. I've uninstalled, reinstalled countless time, restarted, shutdown, nothing.

                                  CC is up to date
                                  Running on MAC OS 10.11.6 (el capitan)

                                  2 votes
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                                    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Bug report: Acrobat.exe - Einsprungpunkt nicht gefunden

                                    Hi, when I open Acrobat pro DC I get an constant error message. see the attached file.

                                    I already repaired the installation but with no success. what can I do?

                                    2 votes
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                                      Need Info  ·  1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit.

                                      Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit. Please fix your ****** software

                                      2 votes
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                                        Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Adobe Acrobat XI Standard crashes with Adobe Acrobat Reader DC also installed.

                                        I have a user that needs Adobe Acrobat XI Standard and Adobe Acrobat Reader DC installed on the same machine. I am using the latest version of Reader DC (15.023.20070) and Acrobat XI Standard (11.0.19). Reader DC is already installed on the machine. When I install Acrobat XI, it immediately crashes with an APPCRASH on Acrobat.exe with a StackHash_0a9e fault module. Reader continues to function as intended. Is there anyway to get this working?

                                        2 votes
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                                          Need Info  ·  2 comments  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Better update UX

                                          Acrobat will sometimes generate a pop-up that says "Update completed!" with two options: "Restart Now" and "Cancel". Naturally, I assumed that "Restart Now" meant restart Acrobat. Because that's what it means in every other application on my computer, from Firefox and Chrome, to Intellij, to Microsoft Word, to Steam, and so on. In reality, that innocuous looking button immediately restarted my entire computer, without any sort of warning or confirmation prompt. I've twice lost work (from other applications, like my web browser) because I forgot that in Adobe's world, a user is going to want to immediately restart their entire…

                                          2 votes
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                                            1 comment  ·  Installation and Licensing  ·  Flag idea as inappropriate…  ·  Admin →
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