Acrobat for Windows and Mac

Help us improve Adobe Acrobat for Windows and Mac by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Feature request / Bug report

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  1. Needed : a true 64-bit version of your software

    The current 32-bit version of Acrobat Pro DC becomes corrupt within a few weeks of normal use on a 64-bit machine, which thereafter makes it increasingly frustrating to use (with difficulties saving files to new names or locations, among many other issues). I am tired of having to reinstall your software every few weeks, only to see it degenerate to the point of unusability again. I wish you would release a 64-bit version that was designed for dedicated use on a 64-bit machine.

    3 votes
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      1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
    • NEED TO BRING THE SUPPORT BACK TO THE USA

      STILL WAITING FOR THE EMAIL OR A FOLLOW UP ON MY DEACTIVATION AND ACTIVATION OF MY SOFTWARE

      HAS BEEN 3 DAYS WAITING

      NEED TO BRING BACK THE SUPPORT BACK TO USA

      WORST SUPPORT EVER

      3 votes
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        2 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
      • 2 votes
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          0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
        • Adobe DC Freezes when opens/signs into CC

          Whenever I open Adobe Acrobat DC, within 10 seconds of it being open/as soon as it shows my name sign in, in the top right corner, I get the spinning wheel and app completely freezes and im have to force quit. EVERY TIME, DC is un-usable. I've uninstalled, reinstalled countless time, restarted, shutdown, nothing.

          CC is up to date
          Running on MAC OS 10.11.6 (el capitan)

          2 votes
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            1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
          • 2 votes
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              3 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
            • PDF doesn't open on first start (double click)

              I've found out a problem with Acrobat XI Pro. When you create a new user account where Acrobat never has been started and you try to double click a PDF file it only starts Acrobat and doesn't open the PDF directly. You have to double click the PDF a second time to get it opened.

              OS Version: Windows 10 1703, Acrobat Version: 11.0.20

              Is there a possibility to fix this problem?

              1 vote
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                1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
              • Adobe Professional 8 for Mac

                With the cost of software I would think that Adobe would continue to provide a download link for Adobe Professional 8 for Mac. I would not upgrade to another version only to be told that it is no longer supported in a few years

                1 vote
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                  0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                • Trying to register my legal copy of Acrobat DC Pro

                  Trying to register my legal copy of Acrobat DC Pro

                  1 vote
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                    3 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                  • Why Do I Have to Buy Adobe Acrobat Pro DC?

                    I am running Windows 10 and the Adobe Acrobat Pro DC was installed on my machine as an Update by Microsoft. I uninstalled it in error. Regardless, why would I have to buy Pro after the 7 day trial, when it was installed Free by Microsoft as part of Windows 10 update?

                    1 vote
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                      0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                    • Daily vanishing of Adobe applications Manager

                      I have fully paid Acrobat Pro DC for Windows PC. Inspite of this Adobe treats me as illegal user, makes me download AAM (around 86 MB). Then tells me that my copy of Acrobat is valid for 00 days. Mkaes me re-register the copy everyday. They have most incompetent customer care, which make you go in loop for hours without any solutions.

                      Do you get any sadistic pleasure in making your customers keep downloading acrobat everyday?

                      Are there any human beings I can talk to? or all only looped computers?

                      1 vote
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                        1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                      • Bug - MacOS 10.12.5 (Named) installer as Unidentified Developer

                        I've created an Acrobat Pro for Named installer (Via Admin Console) for the MacOS 10.12.5. Downloaded and ran the installer. The OS terminated the installer because it was an "Unidentified Developer".

                        I was able to install it after going to System Preferences > Security & Privacy and check OK to install.

                        The reason I state this issue is most end users will not know what to do. So this needs to be corrected (maybe Apple.com).

                        1 vote
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                          0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                        • Update from 11.0.19 to 11.0.20 corrupts registry key

                          As has been reported here and elsewhere repeatedly, installing updates to Adobe Pro corrupts a registry key. Every time an Adobe Acrobat update is applied, the DDE connection from applications to the Acrobat server is broken. The patch installation erroneously changes the following entry to "AcroViewA10".

                          [HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application]
                          @="AcroViewA11"

                          1 vote
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                            1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                          • I just purchased CS6 Design & Web Premium but Acrobat Pro fails to install

                            I just installed CS6 Design & Web Premium but Acrobat Pro fails to install - period. I've tried 4 times now with the same failure (see attached screenshot). The website says I have 90 days of "Chat and Phone support" - but the support website is in an infinite loop - you never get a button to "chat" and no phone number is ever offered. How do I get help getting this installed?

                            1 vote
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                              0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                              • Be able to customize the Cloud Admin Console.

                                Have the ability to customize the Cloud Admin Console. It would good to add our PO number and state where the licenses are deployed. Date of purchase. This use to be provided in the regular install Adobe Acrobat Pro.

                                1 vote
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                                  0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                • Install error on Windows 10Home

                                  Installation error, can you see the attached file

                                  1 vote
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                                    1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I downloaded the DC Pro update and it said that if I opened the download it would damage my computer. Why am I downloading your updates?

                                    Why does it say the update could damage my computer. I am sick of seeing update notifications and then after downloading the update it says this could damage my computer. Get your act together and stop doing this to your customers.

                                    1 vote
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                                      1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Error 1328

                                      Over and over waste time downloading and trying to install patch to file C:\config.msi\PT56F8.tmp. It has probably been updated by other means, and can no, longer be modified by this patch. This error comes from Adobe Updater, and has occurred repeatedly over the past several months. Nuisance time waster, and BIG interruption of task in progress. Would appreciate correcting sloppy programming.

                                      1 vote
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                                        0 comments  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                      • expired trial

                                        I keep getting offers to try out Acrobat Pro DC. I install it. It says I have zero days left, since I used my trial when it first came out. Since this is going to be an evergreen product, I'd like to see the "timer" on the trial expire, so that I can see if the newest version is something I'm interested in/features improved, etc.

                                        1 vote
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                                          Under review  ·  1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Products owned - Adobe Acrobat

                                          I was told I had no products. I entered the 24 digit # of my Acrobat product and was told: This serial number has already been registered. Products can only be registered once.
                                          What's wrong with this picture?

                                          1 vote
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                                            1 comment  ·  Installation related  ·  Flag idea as inappropriate…  ·  Admin →
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