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Acrobat for Windows and Mac

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598 results found

  1. I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes.

    I use hyperlinking a lot (in DC too). It works well for me, but often Adobe Acrobat DC stops working - freezes, and I need to restart the programme

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  2. New Pro DC subscription purchased, won't install

    I paid $190 (inc. tax) on June 26 for Acrobat Pro DC - yet every time I open Acrobat, there's a little circle in the lower left hand corner saying "subscription expired" with a "buy" button beneath it - I want to know I have what I paid for!

    3 votes

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    Need Info  ·  1 comment  ·  Installation and Licensing  ·  Admin →
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  3. Freeze Issue When Zooming with Scroll Wheel

    When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  4. Bug: I am unable to save to pdf a downloaded pdf document or when printing to .pdf in Windows 10 on laptop

    I'm reporting a bug with Adobe Acrobat Pro DC. I am unable to save a document created by print to .pdf or pdf downloads on a Windows 10 environment.

    1 vote

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi Peggy,

    Thank you for reporting this issue to us. Please provide the following information to help us reproduce this issue:
    1. Your Window 10 version
    2. Adobe Acrobat DC version
    3. What error is shown to you on printing to PDF or downloading PDF?
    4. Is this issue happening with any other document such as Doc/txt/xls?

    Thanks
    Ritesh

  5. Bug with home screen

    Unchecked checkbox "Show home screen when all documents are closed" does not work. The home screen still opens.

    24 votes

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    7 comments  ·  User Interface  ·  Admin →
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  6. Crashes when I try to start the form editor from the Tools pane in Pro DC for Mac

    Trying to edit the forms on a PDF created in an earlier version of Acrobat. When I start the Form Editor using the Tools pane, the program crashes every time.

    1 vote

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    0 comments  ·  PDF Forms  ·  Admin →
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  7. PCL6 Printing

    WHen printing with Adobe Acrobat DC and the network printers are PCL6, the printing is SUPER SLOW. Can we please get some compatibility with PCL6 drivers for printers?

    1 vote

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Thank you for reporting this issue. Please provide the following details:
    1. Is this issue reproducible with all PDFs or just one?
    2. Please provide a sample PDF with which you are experiencing this issue.
    3. Your OS version
    4. Your printer driver and model details
    5. Have you tried a different PCL6 printer?

    Regards,
    Ritesh

  8. Acrobat DC does not convert all PDF invoice line items to excel

    1 vote

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    0 comments  ·  Exporting PDFs  ·  Admin →
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  9. Stop refreshing the page thumbnails

    When I have the Page Thumbnails sidebar open and I switch between different open PDFs Acrobat refreshes the whole thing, including all the pages which can be slow and locks-up the whole UI. Why can't it cache the thumbnails when I switch between documents? It becomes very painful if I have a long PDF with 100+ pages in.

    1 vote

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    Need Info  ·  1 comment  ·  Other  ·  Admin →
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  10. The PDF file will be collapse after saving the file and reopening it.

    Tested with Acrobat DC and PitStop Pro.
    Run the attached action and save your random PDF.
    Reopen the PDF file and the interface will now be collapsed.

    2 votes

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    Need Info  ·  0 comments  ·  Other  ·  Admin →
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  11. We are unable to create custom paper size to print to pdf files from Autocad Design Review 14

    We are unable to create custom paper size to print to pdf files from Autocad Design Review 14. Paper sizes needed are 12in by 300in or larger

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  12. PDF created with Adobe Pro and password protected won't open with browser. Gives 'incorrect password' message. Password works fine on mac

    I have a pdf document, password protected, works fine. Password is fine, document opens on my desktop mac or any operating system. However, when I upload the document to our website: japanstudy.earlham.edu (Enrollment Procedures - 2018-19 Handbook), I receive this error message. Attached is the screenshot of the error. I cannot fix this, no matter if I change the password or try a variety of settings.

    1 vote

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    Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Admin →
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  13. froze up and lost a very important document i was working on

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  14. Clean recent files list

    I often receive PDFs but after opening them, decide not to keep them and delete them. Nevertheless, the file name still appears on the Recent File List when I say I want to open a file for editing. This makes it harder to find still existing files that I want to edit. At the minimum, be able to click on a file name on the Recent File List to highlight it and then delete that name (via Delete key or pulldown option). Even better would be to also add a option that I can click on that highlights files on…

    6 votes

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    1 comment  ·  Editing PDFs  ·  Admin →
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  15. Floating tool bar

    How do I set my preferences so that the floating, transparent, toolbar at the bottom of my page NEVER shows.

    9 votes

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    4 comments  ·  User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Thanks for reaching out to us for your concerns.
    I would like to let you know that kindly update to latest available version of reader by doing a Help → Check for updates.

    The Floating HUD toolbar will then be docked automatically into your Top toolbar.

    Let me know if that solves your concerns

    Ayush Jain

  16. Tool icon missing fgrom Tool page

    The icon / link on the TOols page which lead to the Merge Data into Spreadsheet dialogue has suddenly disappeared from my cop of Acobat Pro 2017. How can I get it back? I can access the function by loading a form and then using the 'Edit' command, but two weeks agao there was a tool icon available.

    1 vote

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    0 comments  ·  PDF Forms  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    You can use the following steps to
    > Right Click on the Tools bar and select "Customize Quick Tools.
    >Navigate to “Prepare Form” > More Form Options
    > Click on the “Add to toolbar” button.
    > Click Save.

    You should now have the “Merge Data into Spreadsheet” as a drop down options now.

    I hope this helps

    -Bhavna

  17. Unable to create a form anymore, I import a document, but when pressing start nothing happens

    Unable to create a form anymore, I import a document, but when pressing start nothing happens

    1 vote

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    0 comments  ·  PDF Forms  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    Please share the acrobat version you are experiencing this issue with .You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..

    Have you tried it with any other file to confirm that this is not file-specific issue.

    Also, can you “Check for Updates” and re-test the issue with latest version.

    -Bhavna

  18. When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?

    Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

  19. cannot print keep getting Plug-in Failure. No way to figure it out. This sucks.

    I cannot print my bank statements. I keep getting grey window "Plug-in Failure". No way to figure it out. Something to do with webkit64...keychain access, blah blah... I click on always accept, nada... and nothing I have tried works...This sucks, because I can print other PDFs just fine, even tho that annoying pop-up window always appears...(see image attached). I am running mac SIERRA OS X 10.12.4

    2 votes

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    1 comment  ·  Printing  ·  Admin →
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  20. How to CHANGE a permissions password that I never set in the 1st place

    I cannot edit PDF's because I need to enter a permission password to do so. However I never set one in the first place, only the one to sign in to my Adobe account.

    5 votes

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    5 comments  ·  Security & Digital signatures  ·  Admin →
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