783 results found
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Signature feature will not load
When I click to add a signature, it is just stuck saying "Loading" or "Retrieving your Information". Not sure what's up.
2 votes -
turn off Adobe DC Pro Start up \ Recent Files window when combining files
Windows Server 2012
Adobe Acrobat Standard DCWhen we use Windows File explorer to Combine files we are not able to get it to work If you do not have Adobe Acrobat DC Open.
Steps we take
- Select multiple documents using Control + Click in File Explorer.
- Right click then select Combine files in Acrobat
- Adobe acrobat opens to a Welcome Screen of sorts. There is no way here to combine the files.
If we have Adobe Acrobat DC open then it brings you to the Combine files window as it should.
First image is how it looks if you…
2 votesWe are closing this case from our end as there had been no response from your side despite reminders. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
My Adobe Acrobat Pro will not convert webpage to PDF after I downloaded the Acrobat Pro DC. Please advise.
Hi. I just downloaded the Adobe Acrobat Pro DC and now I cannot use my Adobe Acrobat XI Pro to convert webpages to PDF. Please advise. Thanks.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Bug report
The web-to-pdf function has ceased functioning in firefox. It claims the license has expired, but all other Adobe products work
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
un-edited and edited pdf's can not be "saved as". error message: the doc can not be saved, this file can not be found
OS is windows 10 pro, I just installed Adobe Acrobat Pro DC
2 votes -
Problem with Windows 2016 Plug-ins, Outlook, excel Word etc Crashing
Outlook, excel Word etc Crashing. Outlook alerts "Problem with Adobe plug-in" and asks me to disable. Which of course I can't because I need it.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Adobe Acrobat Pro crashes on AutoCAD files
After the most recent update, I get the error "Adobe Acrobat has stopped working" any time I try to create a PDF from an AutoCAD file. I re-installed Acrobat and it worked up until it updated again.
Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
Exception code: 0xc0000005
Fault offset: 0x006c7799
Faulting process id: 0x58fc
Faulting application start time: 0x01d36ada39695a40
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 20c9c771-b62e-44c4-be21-b182e5df666e
Faulting package full name:
Faulting package-relative application ID:2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
BUG
I click on a file to convert to a PDF and I get an error that says PDF Maker files missing.
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
unique id of acrobat document and tracking no. of copies of document
assign a unique id to acrobat document and when ever a document is copied or edited a new id is generated that link it to parent document. a central data base to be established by copyright owner of article.
2 votesThanks for bringing this issue up. We do not have any plans to work on it in immediate future,we might revisit at an appropriate time in future, and would update you regarding the same.
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eye movement tracking tool for education
eye tracking tool is used in cameras. if user agree to be tracked, document can be linked to camera of laptop or tablet or mobile phone. so document reading becomes more interactive. this information is stored in the document and this tracking info can be tagged to document and emailed to acrobat document creator (teacher). who can analyze this data, will determine that you have read the document or not, where you felt the difficulty and it will help him to plan the lesson/ flipped class room session. it can be used for assessment of learning in e-learning session. this…
2 votesHi,
Since we haven’t got any more supporters in this regard, We are closing this issue.
Please feel free to reach out to us for any other concerns if you have,
Thanks
Ayush Jain -
Fraud! You are selling products under button "free trial"
I was trying to get trial but was charged for buying it (which I did not plan) and you don't have customer support AT ALL!
2 votesHi Anna,
We state that first seven days are free and only after a week we start charging for Acrobat. In those initial seven days you have the option to cancel your auto purchase.
Thanks
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Repair OCR function in Hebrew
When you try to OCR documents in Hebrew you get bad results especially regarding formating
2 votes -
Love Adobe X1 Pro now looking for alternatives not interested in your subscription services I have read enough bad reviews
Paid for updates as opposed to overpriced over featured subscription service. Whilst subscription is a great idea for your bottom line at the moment, in the long term people will like myself be put off and a rival will appear to take fill the vacuum = "It is far easier to keep an existing customer than to find a new one, once you lose a customer you will never get them back"
2 votes -
remembering tabs in acrobat pro ac
When people work with adobe acrobat, they have say 10 tabs open.
when you close the app to re start the system, you loose the tabs
is almost impossible to remember what was open and it sucks
the expert at adobe pro, told me, is the way it is
really? :) txs2 votesYes! This is actually as designed. Regardless, thanks for reporting, we might revisit it in the future.
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Icon bar button to toggle page cover view
Button in the icon bar to toggle »page cover view« on or off.
This would be extremely helpful for displaying and proof reading of book or journal PDFs in two page mode, which where originally exported as single pages.
2 votesSince we havent got much users asking for the same, we are closing this thread for now.
We’ll revisit if we hear back this againThanks
Ayush Jain -
Acrobat link functionality not scripted in NPAPI
Have the link functionality able to work in all browser pdf viewers online and not by download.
I will attache a file, the click me links work on desktop, but not in a browser window. We cannot expect our clients to download these files in order to use them. It would be great if these buttons continued to work in a browser window without needing to use acrobat as the default viewer.
Please respond with any questions. I would love to help make this work. or let me know of any solutions to this issue i am experiencing. Many thanks…
2 votesClosing this for now until we have further info on the request.
Can revisit later -
All the requests below are for the return of Acrobat 8 or 9. Face it, you screwed up.
DC is not worthy of professionals. Bring back a professional grade Acrobat like 8 or 9 and stop with the cute icons.........
2 votes -
Adobe is overly secure. I pay $200 / year, and I cant seem to print to PDF.
Please make Adobe like it used to be, where I don't have to hack into my account just to print a document to PDF, only to have it tell me it can't print because my account is not activated. I just paid $200 last month for my yearly fee. Can I get my money back??????
2 votesWe are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi -
Second PDF document opens in window larger than screen
Since a few months ago, PDF documents are opening off screen - after the firs PDF is open. So the first PDF we open is in the expected place and size. The second PDF opens on the main screen at a size that cuts off the top of the window so you cannot just grab and move it. I've searched help pages for months, and all of them are geared toward the users working around this bug. We have been doing this, but it seems like a very fixable issue. Windows 10 Pro, Adobe Acrobat X
2 votes -
KEEPS CRASHING SINCE ALLOWING ADOBE TECHNICAL HELP ACCESS TO MY COMPUTER
I was having trouble editing a PDF. Called Adobe techinical assistance and allowed him access to my computer. Ever since, AND NOT BEFORE, Adobe keeps crashing as i trying to work on same document which WAS NOT SAVED IN THE CLOUD OR ON MY COMPUTER, as technician assured me it was. I am now worried about security of my computer, not to mention the amount of time i am wasting trying to edit an extremely important and timely document, as technician was clearly not at all proficient or even efficient.
2 votesPlease try repair installation using steps from helpx.adobe.com/in/acrobat/kb/troubleshoot-..
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