Adobe Acrobat Pro crashes on AutoCAD files
After the most recent update, I get the error "Adobe Acrobat has stopped working" any time I try to create a PDF from an AutoCAD file. I re-installed Acrobat and it worked up until it updated again.
Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469
Faulting module name: Acrobat.dll, version: 18.9.20050.57426, time stamp: 0x5a1c7441
Exception code: 0xc0000005
Fault offset: 0x006c7799
Faulting process id: 0x58fc
Faulting application start time: 0x01d36ada39695a40
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: 20c9c771-b62e-44c4-be21-b182e5df666e
Faulting package full name:
Faulting package-relative application ID:
Michael Huckaby
shared this idea
We are closing this case from our end as there had been no response from your side. Feel free to reopen a new case if you are still facing this issue.
Thanks
Tanvi
-
Anonymous
commented
Why not try adding more RAM and deleting your .tmp files, Get rid of your garbage files, both apps are memory intensive. By the way, what windows app are you running, that has a lot to do with what is going on.
-
Adminmrraj@adobe.com
(Admin, Adobe)
commented
Hi Michael,
Thanks for sharing the issue.
Please share the AutoCAD version you are using. Also share/explain the exact workflow which causes acrobat to crash.