Cannot Open PDF - File Damaged Possibly from Transfer from an Email
My predecessor was emailed a set of documents (PDFs) and he must have dragged/dropped the files onto our server because I cannot open the PDFs. When I do, Adobe Acrobat pops up a window that says "...could not open [file name] because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
To create an Adobe PDF doc, go to the source application. Then print the document in Adobe PDF."
I don't have access to my predecessor's email nor do I have a source file. I tried different ways to open the damaged PDF: opening the file from Adobe, printing from the file window, resending the file to myself and trying to open the file from there, copying and pasting to my desktop, and trying to open it with another program.
Any other suggestions? Thanks!
Maria
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Anonymous
commented
I'm having a similar issue, but it seems very unlikely that it's an issue on the sender's end since there are pdf's from three different vendors. I was able to open the same pdf's from these vendors just last week.
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Hi,
Seems like the issue is at the File / Mode of Transfer 's end.
Could you please retry and check by getting the files again.Thanks
Ayush
