cannot unsecure a protected pdf
- Open a protected document with the correct password.
- Try to unsecure the document in "Document Properties" -> "Security", choose "no security"
- A pop-up asking password shows up, Enter the same correct password as used to open the document.
- "The password is incorrect". Cannot unsecure the document.
OS X Yosemite 10.10.5
The issue is resolved for the user
gabriel kleinmichel commented
help--locked out of my docs-even changed password twice
Ray Williams commented
Silly me, I was similarly locked out of a pdf document recently, but after scratching my head for a few hours - something told me to try the password again -- but with Caps Lock on. Sure enough, i had Caps Lock on when i created original password.
Hey Adobe - how about adding a quick & simple pop-up box for all password box 'events' (focus, change, enter, onclick, etc.) so the user is aware the Caps Lock is on.
Admincdas (Admin, Adobe) commented
Thank you for reporting the issue.
The password for opening a pdf and editing a pdf can be set differently.
The password you are using to open the pdf is the "Document Open Password".
You need to know the "Change Permissions Password" to edit anything in the pdf including removing its security.
Please try with "Change Permissions Password" and let me know if it works.