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Acrobat for Windows and Mac: Scanning and OCR

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acrobat pro crashes after ca. 10 sec. "Error: 0", lost install-cds

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Urs Burkhalter shared this idea  ·   ·  Report…  ·  Admin →
Declined  ·  rishusha responded  · 

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  • Adminrishusha (Admin, Adobe) commented  ·   ·  Report

    Hi,

    We are sorry for the issue you are facing right now.But don't worry we are here to help.Please share the following info:
    1) Acrobat Pro version
    2) Operating system
    3) Would you please elaborate the steps you are taking which lead to crash.
    4) Please share the crash dump for the same. Will prefer if you share at least two dumps.

    To create logs please follow these steps.
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs

    created). You can also check this under
    a. Open Run process (Win+R)
    b. Type %temp%
    c. Logs file will be available here with name Acrobat.DMP

    Steps to share the file using Adobe send
    Share the file using https://cloud.acrobat.com/send
    a. Open this link
    b. Click on “Select files to Send”
    c. Click link "Select file from my computer" and Select the file
    d. Click on Create link
    e. Share this link

    Thanks