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Crash when using "Convert Colors"

This problem has been happening since the 2017 updates. Yesterday I did a clean install of Windows 10 for another issue, and the problem persists even after re-installing Windows and CC.

Steps:
1. Open a PDF file.
2. Open "Print Production" -> "Convert Colors"
3. Under "Matching Criteria" select "Color Type -> Spot Colors"
4. Click "OK"

Then Acrobat Crashes for me every time, on every PDF file I try.

I use this feature a lot because our equipment is CMYK Digital, and we often get files with Spot Colors submitted for printing.

I am assuming this is a but recently introduced, because I used this tool for years. Hopefully it can be patched.

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Nick shared this idea  ·   ·  Report…  ·  Admin →
Implemented  ·  Pratyush Dhoundiyal responded  · 

Hi Nick,

We addressed this issue in our latest patch. So i request you to please update your Acrobat and try again. If problem persists please let us know.

Thanks

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  • Reed commented  ·   ·  Report

    Yes, I have the same problem with Convert Colors - when converting RGB or LAB to CMYK with GraCoL profile, it has become a non-feature that we can't use, having used it every day, all day, up to the last update. This is Acrobat CC at its worst in my opinion, when it loses functionality after a "fix" that is more like a "break" -- Please fix this, Adobe!