Acrobat 2017 Pro Randomly Crashes after scan during OCR optimizatiom
Acrobat pro 2017 randomly crashes after scan during OCR and Optimization. It happens on win 7 win 10 on 3 different computers with 8 and 16 gb using fujitsu 6130 and fujitsu 7160 Scanner works fine with foxit phantom and paper stream capture. I have tried running as administrator, with acrobat elevated, with other programs shut off at startup, internet access shut off, virus programs not running etc. I have seen that I am not the only one experiencing this problem across all version of windows and various scanners and from Acrobat xi through Acrobat DC. I have increased page file as well. Bottom line I think it is a stack, paging, memory problem from acrobat. I have not seen any solutions. I upgraded to Acrobat 2017 Pro from XI and still have the same problem. PLEASE HELP me find a solution. What am I overlooking?
Fix for this has been released.
Lee Baker commented
My Acrobat 2017 Pro was also crashing after scan. I changed the OCR setting from Editable Text to Searchable Text and scanned the same document again. This time the program did NOT crash.
John Renwick commented
Your fixes, whatever they were, did not solve scanned document edit crash. I am ready to cancel my subscription. A law office which scans dozens, sometimes hundreds, of documents per week must look to your competition for this most used, most valuable tool.
P.S. I dowloaded latest version of Acrobat DC Pro. Still crashes.
OCR text recognition has worked for me with Acrobat Standard 9 as recently as October 2019. Now suddenly, it crashes after completing the conversion.
We have recently fixed a similar kind of issue.
Can you please try on the latest release.
This is a **** solution
There must be additional steps required that are not documented here. We also have a Fujitsu scanner that crashes on scanning to Acrobat 2017 and this registry change had no effect. Can we get some clarification?