Skip to content
← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: Scanning and OCR

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Acrobat 2017 Pro Randomly Crashes after scan during OCR optimizatiom

Acrobat pro 2017 randomly crashes after scan during OCR and Optimization. It happens on win 7 win 10 on 3 different computers with 8 and 16 gb using fujitsu 6130 and fujitsu 7160 Scanner works fine with foxit phantom and paper stream capture. I have tried running as administrator, with acrobat elevated, with other programs shut off at startup, internet access shut off, virus programs not running etc. I have seen that I am not the only one experiencing this problem across all version of windows and various scanners and from Acrobat xi through Acrobat DC. I have increased page file as well. Bottom line I think it is a stack, paging, memory problem from acrobat. I have not seen any solutions. I upgraded to Acrobat 2017 Pro from XI and still have the same problem. PLEASE HELP me find a solution. What am I overlooking?

1 vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Lee Baker commented  ·   ·  Report

    My Acrobat 2017 Pro was also crashing after scan. I changed the OCR setting from Editable Text to Searchable Text and scanned the same document again. This time the program did NOT crash.

  • John Renwick commented  ·   ·  Report

    Your fixes, whatever they were, did not solve scanned document edit crash. I am ready to cancel my subscription. A law office which scans dozens, sometimes hundreds, of documents per week must look to your competition for this most used, most valuable tool.
    P.S. I dowloaded latest version of Acrobat DC Pro. Still crashes.

  • Anonymous commented  ·   ·  Report

    OCR text recognition has worked for me with Acrobat Standard 9 as recently as October 2019. Now suddenly, it crashes after completing the conversion.

  • EvanC commented  ·   ·  Report

    There must be additional steps required that are not documented here. We also have a Fujitsu scanner that crashes on scanning to Acrobat 2017 and this registry change had no effect. Can we get some clarification?