Acrobat 2017 Pro Randomly Crashes after scan during OCR optimizatiom
Acrobat pro 2017 randomly crashes after scan during OCR and Optimization. It happens on win 7 win 10 on 3 different computers with 8 and 16 gb using fujitsu 6130 and fujitsu 7160 Scanner works fine with foxit phantom and paper stream capture. I have tried running as administrator, with acrobat elevated, with other programs shut off at startup, internet access shut off, virus programs not running etc. I have seen that I am not the only one experiencing this problem across all version of windows and various scanners and from Acrobat xi through Acrobat DC. I have increased page file as well. Bottom line I think it is a stack, paging, memory problem from acrobat. I have not seen any solutions. I upgraded to Acrobat 2017 Pro from XI and still have the same problem. PLEASE HELP me find a solution. What am I overlooking?
Fix for this has been released.
John Renwick commented
Your fixes, whatever they were, did not solve scanned document edit crash. I am ready to cancel my subscription. A law office which scans dozens, sometimes hundreds, of documents per week must look to your competition for this most used, most valuable tool.
P.S. I dowloaded latest version of Acrobat DC Pro. Still crashes.
OCR text recognition has worked for me with Acrobat Standard 9 as recently as October 2019. Now suddenly, it crashes after completing the conversion.
We have recently fixed a similar kind of issue.
Can you please try on the latest release.
This is a **** solution
There must be additional steps required that are not documented here. We also have a Fujitsu scanner that crashes on scanning to Acrobat 2017 and this registry change had no effect. Can we get some clarification?