crashing on share or e-mail; can't access contacts
The software is so incredibly buggy - any attempt to share makes the software crash. Cannot share files saved in document cloud or elsewhere, share via e-mail (with outlook Mac) causes crash, share via document cloud causes crash, attempts to access address book to share via native adobe app causes crash. Why can't I just drag files stored in the document cloud into an e-mail or message - this is the easiest way to share. Share/collaboration is literally unusable in acrobat DC - WHY?! Our entire team may have to move away from the entire Adobe platform if this is not resolved. All of our software and our OSX is FULLY updated.
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vivek K
commented
I have the same issue for the past 3-4 months.
File > ShareFile > Sent as attachment > Default Email Application (outlook)
Attachment email is created and outlook opens, but Acrobat hands with spinning rainbow wheel. I have to kill the application.
1. The OS version you are on.
Mac - Finder version 10.142. The version of the Acrobat DC app (You can find details on Help->Abour Adobe Acrobat DC...)
Architecture: x86_64
Build: 19.10.20098.316574
AGM: 4.30.84
CoolType: 5.14.5
JP2K: 1.2.2.42832Here is a partial crash report that Apple creates. the whole thing is too long.
Date/Time: 2019-03-11 12:32:19 -0400
End time: 2019-03-11 12:32:20 -0400
OS Version: Mac OS X 10.14 (Build 18A391)
Architecture: x86_64h
Report Version: 27Data Source: Stackshots
Shared Cache: 0x1de5b000 8B5A28C4-554A-3E96-A83F-EC4291E50B7E
Shared Cache: 0 CAEEA086-37D5-354D-ABE9-7294A0771C82Command: AdobeAcrobat
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 19.010.20098 (19.010.20098)
PID: 19564Event: hang
Duration: 0.99s
Steps: 10 (100ms sampling interval)Hardware model: MacBookPro15,1
Active cpus: 12Time Awake Since Boot: 65000s
Time Since Wake: 430s--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------Heaviest stack for the main thread of the target process:
10 start + 1 (libdyld.dylib + 94341) [0x7fff761a9085]
10 main + 86 (AdobeAcrobat + 3903) [0x10b5d0f3f]
10 RunAcrobat + 243 (Acrobat + 27802) [0x10b5dfc9a]
10 ??? (Acrobat + 33672) [0x10b5e1388]
10 -[NSApplication run] + 699 (AppKit + 79709) [0x7fff4665f75d]
10 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362 (AppKit + 104186) [0x7fff466656fa]
10 _DPSNextEvent + 997 (AppKit + 108891) [0x7fff4666695b]
10 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 41800) [0x7fff483a9348]
10 ReceiveNextEventCommon + 618 (HIToolbox + 42443) [0x7fff483a95cb]
10 RunCurrentEventLoopInMode + 293 (HIToolbox + 43157) [0x7fff483a9895]
10 CFRunLoopRunSpecific + 463 (CoreFoundation + 240868) [0x7fff4910fce4]
10 __CFRunLoopRun + 2176 (CoreFoundation + 243639) [0x7fff491107b7]
10 __CFRunLoopDoTimers + 333 (CoreFoundation + 370016) [0x7fff4912f560]
10 __CFRunLoopDoTimer + 859 (CoreFoundation + 371232) [0x7fff4912fa20]
10 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation + 372333) [0x7fff4912fe6d]
10 __NSFireDelayedPerform + 433 (Foundation + 418357) [0x7fff4b4ba235]
10 ??? (Acrobat + 1366059) [0x10b72682b]
10 ??? (Acrobat + 22912572) [0x10cbb2e3c]
10 ??? (Acrobat + 22911442) [0x10cbb29d2]
10 ??? (SendMail + 10269) [0x12c0ec81d]
10 ??? (SendMail + 1925358) [0x12c2c00ee]
10 ??? (SendMail + 1928941) [0x12c2c0eed]
9 ??? (SendMail + 1928836) [0x12c2c0e84]
9 FSGetCatalogInfoBulk + 69 (CarbonCore + 148475) [0x7fff4a4353fb]
8 PBGetCatalogInfoBulkSync + 853 (CarbonCore + 149391) [0x7fff4a43578f]
6 FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 1944 (CarbonCore + 151742) [0x7fff4a4360be]
4 FSMount::getIndexedDirectoryItem(unsigned int, unsigned int, unsigned int, char*, unsigned char*) + 1778 (CarbonCore + 253920) [0x7fff4a44efe0]
4 FileIDTreeAddEnumerationCacheEntry + 92 (CarbonCore + 254436) [0x7fff4a44f1e4]
4 FileIDTreeAddEnumerationCacheEntryBridge + 78 (CarbonCore + 254551) [0x7fff4a44f257]
4 FileIDTree_AddEnumerationCacheEntry_rpc + 172 (CarbonCore + 254748) [0x7fff4a44f31c]
4 mach_msg_trap + 10 (libsystem_kernel.dylib + 3114) [0x7fff762e1c2a]
*4 ipc_mqueue_receive_continue + 0 (kernel + 1642848) [0xffffff8000391160]Process: AdobeAcrobat (Acrobat Pro DC) [19564]
UUID: B0E5A575-1F00-3838-8534-139840444702
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Architecture: x86_64
Footprint: 147.40 MB
Start time: 2019-03-11 12:32:19 -0400
End time: 2019-03-11 12:32:20 -0400
Num samples: 10 (1-10)
CPU Time: 0.689s (2.7G cycles, 2.1G instructions, 1.27c/i)
Note: 3 idle work queue threads omitted
... -
Anonymous
commented
MacOS Mojave 10.14.3
Adobe version: 2019.010.20091 - Architecture: x86_64 - Build: 19.10.20091.315611 - AGM: 4.30.84 - CoolType: 5.14.5 - JP2K: 1.2.2.42832
I always keep my software up to date. This is not the reason. Acrobat DC constantly crashes. It works basally, but attempts to change settings or much else always causes a crash. I really don’t understand what happened to Adobe. With how much I pay for my office’s licenses it truly doesn’t make sense. Very disappointed :(. -
AdminPallavi Kothari
(Admin, Adobe)
commented
Hi,
Apologies for the inconvenience.
Could you share the following information with us so we could resolve the issue at our end?
1. The OS version you are on.
2. The version of the Acrobat DC app (You can find details on Help->Abour Adobe Acrobat DC...)Also, could you update the software to the latest version ( via Help->Check for Updates...) and let us know if you are facing the issue still.
Thanks,
Pallavi.