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Acrobat for Windows and Mac: User Interface

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Bug in tools- adding a tool like PRINT PRODUCTION can be added but goes away

Acrobat Pro DC 19.010.20069.49826 has a problem with TOOLS. When something like PRINT PRODUCTION is added using ADD SHORTCUT, it will not remain after the computer is booted but will be there is Acrobat is cloed and then re-opened.

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  • Rohan commented  ·   ·  Report

    Ravi, everything is up to date and don't patronise Adobe users by saying how to update their apps. We know what to do.

    No matter what system you try to replicate the issue on, from our end, the user, it still occurs.

    Your reply has not helped and perhaps you could at least offer further investigations.

    Running Win 10 - and like I said everything is up-to-date.

  • Ravi Gupta commented  ·   ·  Report

    Hi Rohan,

    We tried replicating your issue on our end but it works fine for us.
    Would advise you to upgrade to latest builds and let me know if you still see the issue.
    Update can be done from help-> update acrobat

  • Rohan commented  ·   ·  Report

    I have exactly the same issue on my work system. Very annoying. It's like the app just resets to full default when closed then re-opened.