Part of every great product is great customer support.
I typically do not like to complain, especially online, but I suggest that you provide better training for your support professionals. The person I spoke with about an issue with downloading Adobe Pro seemed frustrated and exhausted. He kept interrupting during the call, and he refused to help me at all once we realized he could not remote into my computer due to company policy. This really is part of having a great product, so I hope that those in charge will reconsider the current practices.
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