Skip to content
← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: User Interface

Categories

JUMP TO ANOTHER FORUM

(thinking…)

On a 4K display used with a smaller logic definition, Acrobat Pro DC mistakes when displaying at actual size

When I specify in the Acrobat DC Preferences a HiDPI definition (163 dpi for a 27" 4K monitor) and when the OSX Mojave is adjusted on a logic definition of 2560x1440 pix, Acrobat mistakes at displaying actual size of PDF: the application displays documents as if the definition was lower. As a consequence the documents on screen appear bigger than they should.

2 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Alex shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • David Varro commented  ·   ·  Report

    For the Acrobat team:

    I have the same problem at 3840 x 2160 with 150% scale @ 34" on Win 10.
    How is this possible after 2 years of the first report from here?
    The solution would be so easy from your side to fix, but you just don't give a f*, don't you?
    It's very disappointing.

    I won't send a bug report, you get plenty with the same issue from other resources and don't need any solutions from you, because you won't care to fix this.

    To Adobe HQ:

    Please continue making useless neural filters and sky changing codes and dumb object selectors.
    Never try to make a user friendly gradient tool for iD, it would be too easy and useful.....

    I hate your company because of your marketing ******** - Make money, and don't give a f* about the user feedback / bug reports.

    I hope for your decision makers, to drown in their own stinking ****.

    Ach, this felt good,
    have a f*ing great day!

    Dave

  • Alex commented  ·   ·  Report

    Hi Ravi,

    Thank you for your help but it didn't work. To display a document at its real size, I had to check «Use system definition» (there, it says 108 dpi instead of 218 dpi, which is the actual definition of my iMac 5K), then ask Acrobat for displaying at 100% scale. This is misleading because the system definition parameter is wrong but I can live with it.

  • Ravi Gupta commented  ·   ·  Report

    Hi Alex,

    Can you please try putting, zoom to Automatic instead for Fit Visible in the preferences dialog with Page Display Tab.

    Let me know if this resolves issue for you.

    Thanks,
    -Ravi Gupta

  • Alex commented  ·   ·  Report

    Here it is. The 5k screen definition is 218 ppi. The Acrobat preferences window shows the wrong definition (108 ppi). When you set this parameter to 218 ppi, the document is displayed bigger than it should. There is a confusion made by Acrobat in the naming of the screen definition (the one that appears in the preferences is the logical definition, not the actual definition).

  • Ravi Gupta commented  ·   ·  Report

    Hi Alex,

    Sorry to hear that you had trouble.
    Can you please share the screen capture video for the issue you are facing ?
    This will enable us to understand the issue better and provide a quick resolution.

    Thanks,
    -Ravi Gupta