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Feature request / Bug report

Acrobat for Windows and Mac: Scanning and OCR

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Crash doing OCR

Latest DC, scanning crashes in idrsocr15.dll and if I try to edit a scanned PDF. Scanned PDF and event log entry attached.

3 votes

Anonymous shared this idea · Jul 16, 2019 · Report… · Admin →

Need Info · Jul 22, 2019

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Anonymous commented · July 22, 2019 3:31 AM · Report

1. As stated, latest DC (uploaded).
2. Windows 10 Enterprise, 1903. Fully up-to-date.
3. HP Color LaserJet MFP M479. Crash occurs both if scanned directly using Acrobat (during OCR stage) or, as this file was, scanned using HP's scan software.

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- AdobeAcrobatVersion.jpg 9 KB
AdminGaurav Maheshwari (Software Engineer, Adobe) commented · July 22, 2019 2:13 AM · Report

Hi,
Thank you for reporting the issue. Can you please provide us the details of the following:
1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
a. Go to help -> About Acrobat ... and take a screenshot
2. Operating system (Mac/Win)
3. Which Scanner did you use for creating the file?
Regards,

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