Crash doing OCR
Latest DC, scanning crashes in idrsocr15.dll and if I try to edit a scanned PDF. Scanned PDF and event log entry attached.
1. As stated, latest DC (uploaded).
2. Windows 10 Enterprise, 1903. Fully up-to-date.
3. HP Color LaserJet MFP M479. Crash occurs both if scanned directly using Acrobat (during OCR stage) or, as this file was, scanned using HP's scan software.
Thank you for reporting the issue. Can you please provide us the details of the following:
1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
a. Go to help -> About Acrobat ... and take a screenshot
2. Operating system (Mac/Win)
3. Which Scanner did you use for creating the file?