Skip to content

← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: Scanning and OCR

CATEGORIES
All ideas
My feedback
Accessibility 435 ideas
Adobe Sign 853 ideas
Browser 92 ideas
Cloud Storage 119 ideas
Commenting 836 ideas
Creating PDFs 420 ideas
Editing PDFs 1308 ideas
Exporting PDFs 268 ideas
Fill & Sign 303 ideas
Generative AI 61 ideas
Installation and Licensing 608 ideas
Other 2554 ideas
PDF Forms 636 ideas
Page Operations 408 ideas
Printing 417 ideas
Scanning and OCR 314 ideas
Security & Digital signatures 294 ideas
Share & Collaboration 265 ideas
User Interface 1701 ideas

Searching…

No results.
Clear search results

- Acrobat for Windows and Mac 11,946 ideas
- Acrobat Reader for Android 3,209 ideas
- Acrobat Reader for iOS 1,753 ideas
- Acrobat Reader for Windows and Mac 1,973 ideas
- Acrobat Web 5,265 ideas
- Acrobat Web Beta [Internal] 117 ideas
- Adobe Acrobat for Box 69 ideas
- Adobe Acrobat for Google Drive 828 ideas
- Adobe Acrobat for Microsoft Outlook 79 ideas
- Adobe Acrobat for SharePoint/OneDrive 207 ideas
- Adobe Acrobat for Teams 403 ideas
- Adobe Acrobat in Browsers 2,345 ideas

Crash doing OCR

Latest DC, scanning crashes in idrsocr15.dll and if I try to edit a scanned PDF. Scanned PDF and event log entry attached.

3 votes

Anonymous shared this idea · Jul 16, 2019 · Report… · Admin →

Need Info · Jul 22, 2019

An error occurred while saving the comment

Anonymous commented · July 22, 2019 3:31 AM · Report

1. As stated, latest DC (uploaded).
2. Windows 10 Enterprise, 1903. Fully up-to-date.
3. HP Color LaserJet MFP M479. Crash occurs both if scanned directly using Acrobat (during OCR stage) or, as this file was, scanned using HP's scan software.

Submitting...
- AdobeAcrobatVersion.jpg 9 KB
AdminGaurav Maheshwari (Software Engineer, Adobe) commented · July 22, 2019 2:13 AM · Report

Hi,
Thank you for reporting the issue. Can you please provide us the details of the following:
1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
a. Go to help -> About Acrobat ... and take a screenshot
2. Operating system (Mac/Win)
3. Which Scanner did you use for creating the file?
Regards,

Submitting...