Skip to content

← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: Scanning and OCR

CATEGORIES
All ideas
My feedback
Accessibility 426 ideas
Adobe Sign 849 ideas
Browser 90 ideas
Cloud Storage 119 ideas
Commenting 822 ideas
Creating PDFs 416 ideas
Editing PDFs 1298 ideas
Exporting PDFs 265 ideas
Fill & Sign 302 ideas
Generative AI 56 ideas
Installation and Licensing 605 ideas
Other 2501 ideas
PDF Forms 635 ideas
Page Operations 406 ideas
Printing 417 ideas
Scanning and OCR 313 ideas
Security & Digital signatures 292 ideas
Share & Collaboration 263 ideas
User Interface 1696 ideas

Searching…

No results.
Clear search results

- Acrobat for Windows and Mac 11,824 ideas
- Acrobat Reader for Android 3,144 ideas
- Acrobat Reader for iOS 1,743 ideas
- Acrobat Reader for Windows and Mac 1,860 ideas
- Acrobat Web 5,202 ideas
- Acrobat Web Beta [Internal] 113 ideas
- Adobe Acrobat for Box 66 ideas
- Adobe Acrobat for Google Drive 805 ideas
- Adobe Acrobat for Microsoft Outlook 77 ideas
- Adobe Acrobat for SharePoint/OneDrive 205 ideas
- Adobe Acrobat for Teams 395 ideas
- Adobe Acrobat in Browsers 2,285 ideas

Crash doing OCR

Latest DC, scanning crashes in idrsocr15.dll and if I try to edit a scanned PDF. Scanned PDF and event log entry attached.

3 votes

Anonymous shared this idea · Jul 16, 2019 · Report… · Admin →

Need Info · Jul 22, 2019

An error occurred while saving the comment

Anonymous commented · July 22, 2019 3:31 AM · Report

1. As stated, latest DC (uploaded).
2. Windows 10 Enterprise, 1903. Fully up-to-date.
3. HP Color LaserJet MFP M479. Crash occurs both if scanned directly using Acrobat (during OCR stage) or, as this file was, scanned using HP's scan software.

Submitting...
- AdobeAcrobatVersion.jpg 9 KB
AdminGaurav Maheshwari (Software Engineer, Adobe) commented · July 22, 2019 2:13 AM · Report

Hi,
Thank you for reporting the issue. Can you please provide us the details of the following:
1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
a. Go to help -> About Acrobat ... and take a screenshot
2. Operating system (Mac/Win)
3. Which Scanner did you use for creating the file?
Regards,

Submitting...