Can't delete saved signatures or initials
When signed into Adobe Acrobat DC and computer is behind a corporate HTTP proxy you can't delete signatures or initials.
Steps to replicate:
Sign into Adobe Acrobat DC on a PC behind a corporate HTTP proxy
Open a PDF with Adobe Acrobat DC and go to Tools->Fill and Sign->Sign
Clicking on grey stop sign next to signature or initial has no effect
Only workaround is to close Adobe Acrobat DC and rename %appdata%\Adobe to Adobe_BAK and get the user to sign back into Adobe Acrobat DC with their Adobe ID
If you delete only the %appdata%\Adobe\Acrobat\DC\Security\acrobatfsssignature_initials files then when you open a PDF with Adobe Acrobat DC and go to Tools->Fill and Sign->Sign you'll just get a loading spinner that never finishes loading
Anonymous
shared this idea
Hi,
Thanks for reporting the issue. Can you please try the following steps :
1. Go to Fill and Sign. Choose Me.
2. Wait for some time so that all network calls are completed in the background.
3. Try deleting the signature now.
Let me know if this helps.
Regards,
Sandeep Grover
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Odonbayar
commented
Couldn't work that step
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Didik Erfan Fahrudi
commented
I have the same problem and very frustrated, use another App like PDF Expert etc.
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Camille Davis
commented
Where is Fill & Sign Choose me? option?
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Alexandra
commented
I signed out of Adobe Acrobat Pro DC and when I signed back in the signature was erased!
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Anonymous
commented
I am experiencing this same issue. Not sure how long "some time" is in step #2 above, but 30 minutes of waiting does not make it work. Is there another work around?