My acrobat crashes frequently when it tries to read/load the text
My acrobat crashes frequently when it tries to read/load the text and I lost all the opened Pdf files.
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Hi,
Sorry to hear about your issue with Acrobat. Please help me with the below details so that I can help you further.
Are you facing this issue with every PDF ?
When Acrobat Crashes (If you get this error message “Adobe Acrobat DC has stopped working”) , Can you please share with us the Crash Logs.
For Getting the Crash Logs:
1. When Acrobat Crashes , Open Windows Task Manager , Got To Processes, There you can see a process Acrobat.exe / “Adobe Acrobat DC”
2. Right Click on this process and click “Create Dump File”
3. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
4. Save this DMP file on any Cloud Storage and Share the link for that with us on mail.
We will investigate the dumps provided by you on priority and help you on this further.
Thanks,
Ayush Jain