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Acrobat for Windows and Mac: Other

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Preflight window does not work in Windows 11

STEPS TO REPRODUCE

  • Install Acrobat DC on Windows 11 using Creative Cloud client.
  • Open PDF
  • Go to Print production tools.
  • Click Preflight

ENVIRONMENT

  • Windows 11 64-bit.
  • Have tried physical machine and virtual, Windows Pro and Home, Service pack 1000.22638.1000.0 and 1000.22636.1000.0.

EXPECTED RESULT

  • Preflight window opens, listing various preflight options & profiles.

OBSERVED RESULT

  • Preflight window (without profiles) opens in background, but is immediately followed by an error message: "Unable to copy the user specific preferences:" and an OK button. Clicking the OK button closes the Preflight window.

  • Trying repeatedly to open the Preflight panel eventually leads to an empty Preflight window with no profiles. It seems whatever snag the system gets stuck on, it only attempts each step once then gives up.

  • I have tried resetting Acrobat. Completely uninstalling. Installing in a fresh, clean virtual machine running Win11. Removing all user settings in AppData\Roaming, Local and LocalLow. Nothing.

  • The only thing that "works" is running Acrobat in a virtual Windows 10 machine. Which makes me conclude the problem is an incompatibility with Windows 11…

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Mikael Bergström shared this idea  ·   ·  Report…  ·  Admin →
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  • Mikael Bergström commented  ·   ·  Report

    Thanks @Jaagup Susi – that workaround seems to have fixed it for me. I'm still lacking a lot of profiles in the lists but I think those are the ones it failed to copy before. I'm sure they'll all come back once I delete the app settings and start fresh.

    Too bad the "solution" here seems to be a the expense of security. PDFs are pretty powerful these days and therefore also pretty powerful attack vectors. I'm not sure what protections I'm giving up by disabling these options…

    I just hope Adobe get their sh!t together and make an actual fix at some point. Instead of just continuing to add bling and useless new features, I'd rather they made sure the functionality that's already there worked first… But maybe that's just me.

  • Jaagup Susi commented  ·   ·  Report

    Go to Preferences > Security (Enhanced) and disable:
    1) Enable Protected Mode at startup (Preview)
    2) Enable Enhanced Security

    and the problem should be fixed. Saw this solution in some forum and it solved this problem perfectly. If I remember correctly, Adobe support had suggested this.

  • Alan Gilbertson commented  ·   ·  Report

    Thank you, Mikael, for the analysis and report. I came here to do this, but you've done a perfect job already. I'm still seeing the same issue, exactly as described, even after the latest update. Acrobat invariably crashes while trying to bring up a preflight profile.