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Acrobat for Windows and Mac

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599 results found

  1. PDF won't open from Windows Explorer after a different PDF is opened from inside Madcap Flare

    I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.

    Steps to reproduce:

    1. Build a PDF in Flare.
    2. Open the PDF from inside Flare.
    3. Double-click on a different PDF in Windows Explorer.

    Expected result: Second PDF opens.
    Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.

    MadCap support has been unable to resolve the issue.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version you are using

  2. Duplicate across pages (button)

    "Duplicate across pages" places the button (the element I want to duplicate) complete out of the page in all other pages. I am using the very latest version of Acrobat. It worked perfectly fine before the update.

    1 vote

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    1 comment  ·  PDF Forms  ·  Admin →
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    Need Info  ·  AdminGaurav Sharma (Software Engineer, Adobe) responded

    Hello,

    Thanks for contacting us.
    We are not able to reproduce this issue at our end.
    Thus please let us know your Acrobat version and OS details.
    Also whether you are facing it with every file? If not, please share sample file.

    Thanks,
    Gaurav

  3. Acrobat DC will not open files

    Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?

    1 vote

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    0 comments  ·  Installation and Licensing  ·  Admin →
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    Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

    Hi,

    Could you please let us know the following information:
    1) Version of Acrobat DC you are using.
    2) Which OS are you on.
    3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)

    Thanks

  4. Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!

    Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!

    1 vote

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  5. Attaching PDF document to email on Mac

    When I select "File" & "Attach to email". I get an error message "Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator. Please advise how I can fix this?

    2 votes

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    0 comments  ·  Share & Collaboration  ·  Admin →
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    Need Info  ·  Sahil Singla responded

    Hi,
     
    Apologies for the inconvenience caused!

    Could you please try to install the latest update and try to send file via email again.

    Steps to update :
    1. Help→Check for Updates.
     
    Regards,
    Sahil

  6. Characters in symbol font (eg =) are not printed clearly or sometimes are not printed at all!

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    Can you share following details:

    Which version of Acrobat/Reader are you using?
    Which printer and what printer settings?
    Steps for printing the file?

    Can you share a test file with us via Document Cloud or Dropbox link?

    Thanks
    Tanvi

  7. Since updating LEAP I now cannot open pdfs.

    I cant open pdfs

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you please details the issue you are facing.
    Can you share with us the acrobat version and the operating system you are using
    also can you share with us some sample PDFs with which you are facing this issue.

  8. Acrobat DC crashes, then toolbar reverts back to default.

    I mostly use the Edit or Prepare Form tools. While I'm updating my document, Acrobat crashes at random times. There is nothing consistent, it just seems to be more finicky after the most recent update. After it crashes, I reopen it and the customized toolbar on the right has reverted back to the default tools. This is very inconvenient and happens several times a day while editing or preparing a document. Is this a known issue and is there a fix for this?

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Can you share with us some sample PDFs with which you are facing this issue.

  9. Newer version

    For some reason my programme quit! When opened, it was updated to a newer version - I DID NOT ASK FOR IT - i work with this software every day and now I cannot tick off my corrections as I work (box for tick is NOW right click and scroll down...!!!)

    IT IS TIME CONSUMING - please put it back!!!

    My work is time based and not a toy.

    regards
    HH

    2 votes

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    0 comments  ·  Installation and Licensing  ·  Admin →
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  10. Bug Report: Version 2019.008.20074, Win 7...Does not save to desired location

    When I first open Acrobat the first time I try to do a SAVE AS to a different location...the document is not saved to the target location. Second time I tray it, document IS saved to target location.

    1 vote

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    We are not able to reproduce this issue at our end.
    Can you share with us some sample PDFs with which you are facing this issue.

  11. Printing larger (A4) documents to Letter size paper issues.

    Just updated to the new version (19.008.20071) as of yesterday and noticed when printing a larger document (A4) and have it "Shrink Oversized Pages" to print onto a letter size paper, it will print as if correctly but cuts off the top "inch" of the actual printed text as if that was the end of the page, in which it can still print in that section, but the scaling down process is somehow bugged out.

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi Ryan,

    Thank you for reporting this issue. Please provide the following details for us to reproduce the issue at our end:
    1. Printer driver and model details
    2. Is this issue happening with a single document or all PDFs?
    3. Sample PDF with which you are experiencing this issue.

    Regards,
    Ritesh

  12. When i print my signed documents they come out blank

    none of my pdfs are printing they are coming out blank

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  13. pdf come out blank when done on Ai and save and try to open

    Simply it does not save when we save on Ai and try to open just a blank page comes out. To print it just has no data. Printed it still a blank page printed? Solutions for this problem? Issue was happening for a long time. Thanks.

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  14. In prepare form - ability to find and replace Text Field Properties

    Name value, either through the right-hand fields window or export to XML and importing back

    1 vote

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    0 comments  ·  PDF Forms  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    Thank you for sending in you suggestion.

    We shall need more information on what workflows are used and how exactly do you use this feature.

  15. Acrobat DC Crashes when sending file as attachment in Outlook through Share component

    Everytime I use the Mail to Feature the Application crashes. E-mail created, file attached and sent but Acrobat DC crashes and I have to Force Quit it.

    1 vote

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    0 comments  ·  Share & Collaboration  ·  Admin →
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    Need Info  ·  Sahil Singla responded

    Hi,

    Could you please install the latest update and try to send file again ?

    Steps to update :
    1. Go to Help→“Check for Updates”.

    Please let me know if issue still exists after update?

    Thanks & Regards,
    Sahil

  16. Increase the Print to PDF from 50 pages to more i.e. 350 pages

    Printing only 50 page restriction is impacting our Disclosure team as their documents are sometimes 350 pages. So please consider increasing it.

    3 votes

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  17. I do not want to add comments to every mark I make from the copmments section. This is annoying and should be optional.

    1 vote

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    Need Info  ·  1 comment  ·  Commenting  ·  Admin →
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  18. Changing form field size distorts text

    When I have form fields that I created and that are filled in, I can't change the field size or shape without it distorting the text completely. I have to drag it to distort, hit undo, then do it again. The first size change screws up the text, but the second time does not. It's very aggravating when I need to adjust numerous text box sizes and have to do everything twice to avoid stretching the text.

    1 vote

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    0 comments  ·  PDF Forms  ·  Admin →
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    Need Info  ·  Bhavna Negi responded

    Please share the acrobat version you are experiencing this issue with.You can do so using the link -helpx.adobe.com/acrobat/kb/identify-product..

    Have you tried it with any other file to confirm that this is not file-specific issue.

    Also, can you “Check for Updates” and re-test the issue with latest version.

    If this still doesn’t resolve the issue, please share the test file and a video of the issue via
    https://forums.adobe.com/docs/DOC-7161 for us to investigate further.

    -Bhavna

  19. Not working as it is supposed too I have not been able to inport a legable document from PDF

    Make it work as I was told it would

    1 vote

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    2 comments  ·  Exporting PDFs  ·  Admin →
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  20. Custom Stamp unavailable in Acrobat for Mac

    Custom stamp isn't populating the Stamp icon in Acrobat DC Pro for some Macs even when it is in the Stamp Folder. The custom stamp works on all Windows OS and all Mac OS but a few Mac users are having that issue.

    1 vote

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    1 comment  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminTariq Ahmad Dar (Community Manager, Adobe) responded

    Hello,

    Most likely this seems to be an issue with the permissions with a user profile on the system, please try the following steps and check if that helps.
    1. Create a new user profile on the affected Mac machine, and test the scenario again.
    2. Check the permission on Adobe folder and Sub-folders, match with non-affected Mac machines:

    Location of Adobe folder:

    It’s in your user (Home) > Library folder. In recent versions of Mac OSX, this is hidden by default.

    In the Finder, hold down the Option key first while choosing Go > Library so you can see it.

    Then find it in:
    Library > Application Support > “Adobe” > Acrobat > DC > Stamps

    let us know how it goes.

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