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Acrobat for Windows and Mac

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  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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Acrobat for Windows and Mac

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599 results found

  1. Freeze Issue When Zooming with Scroll Wheel

    When zooming with the scroll wheel, Acrobat freezes and I get a spinning beach ball. The files I am working with are not large, but they do consist of lots of lines/content streams sometimes. If anyone can offer support for this, it would be greatly appreciated. I encounter this issue multiple times a day and it appears to happen only if I am trying to zoom with the wheel right after it opens and Acrobat is still trying to load the creative cloud profile, or when I have been working in the file for a period of time and try…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    Kindly share with us your machine details and Acrobat version.
    Also please provide us some sample files on which you are facing this issue

  2. Freehand Highlighter

    I recently discovered the new feature in Acrobat Pro DC that allows me to use the highlight tool to highlight "text" in a scanned pdf that has not been ocr'd. I tried to use it today but it would not work. Was the awesome feature removed? If so it should be brought back!

    7 votes

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    Need Info  ·  4 comments  ·  Commenting  ·  Admin →
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  3. crashed

    Acrobat just crashed due to file size, and could not be recovered, just lost everything.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document or this is a generic issue.

  4. Your application install seems to be damaged, Please reinstall the application.

    Everytime I open an Adobe Product, this error appears "Your application install seems to be damaged, Please reinstall the application."

    My trial is over and I have bought the product. I have the activation key but can't type it in anywhere. I also can't sign out because the option has gone.

    3 votes

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    Need Info  ·  9 comments  ·  Installation and Licensing  ·  Admin →
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  5. Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit.

    Acrobat shows "Program not responding" on every single pdf file I open running windows 10 64bit. Please fix your ****** software

    11 votes

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    Need Info  ·  6 comments  ·  Installation and Licensing  ·  Admin →
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  6. Two-sided printing does not work with Acrobat Pro and HP OfficeJet 8710

    I have spent the past few months troubleshooting with HP Technicians and have determined that there is a bug when trying to print double-sided documents in Acrobat Pro (DC) using a HP OfficeJet 8710 printer on a Mac. The documents print reverse meaning that for a 3-page document, pages 2 and 3 print double-sided on one sheet of paper while page 1, prints separately. This does not occur with any other HP printers

    16 votes

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    26 comments  ·  Printing  ·  Admin →
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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Please provide the following information to reproduce the issue at our end:
    1. Your OS version
    2. Installed Acrobat/Reader version
    3. Printer drivers and model
    4. Sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

  7. Bug: Cannot send for signature

    Steps to repro:
    1. open an already saved pdf with a field for signature
    2. Click 'send for singature' in the right hand nav
    3. complete the info and click next
    4. receive error saying that cannot connect to service per the screenshot attached

    Environment:
    Mac OS Sierra (version 10.12.6)
    Adobe continuous release version 2018.009.20044

    Expected result:
    That I can send for signature

    Observed results:
    Get an error and cannot proceed to send for signature

    11 votes

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    Need Info  ·  7 comments  ·  Adobe Sign  ·  Admin →
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  8. Have a download button which facilitated a download to the customer's computer instead of just getting the page address

    Have a download button which facilitates a download to the customer's computer instead of just getting the page address downloaded

    6 votes

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    2 comments  ·  Other  ·  Admin →
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    Need Info  ·  Bilal Ansari responded

    Could you be more specific? Where do you expect a download button? Also, what do you mean by ‘page address downloaded’?

  9. When, if ever, will we see Acrobat thumbnail previews in Windows Explorer?

    Select Acrobat DC Preferences>General>Enable PDF thumbnail previews in Windows Explorer. Tick the box to choose this option, close preferences, then reopen it to discover Acrobat DC has unchecked it. Must generate hours of laughs around Adobe's watercooler. Using Windows 10.

    Much has been written many many forums a fountain of sorrow from other users feeling the same pain. Please, guys. Fix it?

    Your response team gives us a non-working solution, telling us to increase the size of thumbnails in Explorer to a point where content can be seen, but those thumbs are already being displayed at maximum size in Windows…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you.
    We tried the scenario and it is working fine at our end.

    Kindly share with us the acrobat version that you are using.

  10. cannot print keep getting Plug-in Failure. No way to figure it out. This sucks.

    I cannot print my bank statements. I keep getting grey window "Plug-in Failure". No way to figure it out. Something to do with webkit64...keychain access, blah blah... I click on always accept, nada... and nothing I have tried works...This sucks, because I can print other PDFs just fine, even tho that annoying pop-up window always appears...(see image attached). I am running mac SIERRA OS X 10.12.4

    2 votes

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    1 comment  ·  Printing  ·  Admin →
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  11. BUG: Seeing out-of-date PDF in Acrobat

    If I update a PDF (Export from InDesign) on the server or the desktop, I use View After Exporting, and despite closing the PDF between updates Acrobat always and only shows the previous PDF - until I quit Acrobat. So I'm quitting and reopening Acrobat 20 or more times a day which is REALLY annoying. Only started happening with version 17.012.20095 on a Mac Pro running CS2015 onwards.

    14 votes

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    Need Info  ·  18 comments  ·  User Interface  ·  Admin →
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  12. acrobat dc won't let me set my own custom presets ie black and white and 8 1/2 x 11 paper

    2 votes

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    Need Info  ·  2 comments  ·  Scanning and OCR  ·  Admin →
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  13. crashes when clicking on Prepare Form

    I have Windows 10 and Adobe Standard v. 2018.011.20038 and when I create a form and click on "Prepare Form" there is a pop up box that says "Adobe Acrobat has stopped working" and then the program shuts down. I have updated the program, clicked on "Repair Installation" and nothing has corrected this issue. Please help!

    3 votes

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    Need Info  ·  3 comments  ·  PDF Forms  ·  Admin →
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  14. I cant change the signature?

    Why cant I change the signature now?

    2 votes

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    Need Info  ·  1 comment  ·  Security & Digital signatures  ·  Admin →
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  15. (Not Responding)

    (Not Responding) - Too common now. Miss the old days before the latest round of updates. Fast load. Now have to wait about a minute before working on a document while ? happens and ties up resources. Thanks

    18 votes

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    Need Info  ·  8 comments  ·  Installation and Licensing  ·  Admin →
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  16. Be able to flip a pdf horizontally or vertically

    I would like to be able to flip scanned pdf floor plan drawings horizontally or vertically

    4 votes

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    4 comments  ·  Page Operations  ·  Admin →
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    Need Info  ·  Bilal Ansari responded

    Did you mean flip or rotate?

    To rotate:
    Go to Organize Pages. Select the required pages. Click on one of the rotate icons on the above toolbar.
    OR
    Right click on the Left bar. Select Page Thumbnails. Now Right click on any page thumbnail and select Rotate Pages.

    To flip:
    Go to Edit PDF. Right click on the image that you want to flip and select Flip Horizontal or Flip Vertical.
    Note: You would need to uncheck the Recognize text checkbox (present in the right hand pane) when you open Edit PDF for the first time.

    Let us know if that helps.

  17. We are unable to create custom paper size to print to pdf files from Autocad Design Review 14

    We are unable to create custom paper size to print to pdf files from Autocad Design Review 14. Paper sizes needed are 12in by 300in or larger

    2 votes

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    0 comments  ·  Printing  ·  Admin →
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  18. froze up and lost a very important document i was working on

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    Need Info  ·  digvijay singh bisht responded

    Sorry for the inconvenience caused to you. Kindly share with us your machine details and Acrobat version.
    Also are you facing this issue with a particular document.

  19. Adobe Acrobat DC has encountered an unknown error

    Acrobat Pro DC crashes

    1 vote

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    2 comments  ·  Editing PDFs  ·  Admin →
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  20. Why did you change the tool section, I have to make 3 tomes as many steps now to find all the tools I use to have right on the toolbar?

    Allow us to put the tools back on the tool bar without having to click on tools we don't need

    6 votes

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    2 comments  ·  Page Operations  ·  Admin →
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    Need Info  ·  Vivek Chandra responded

    Hello Wayne

    You can just add the more frequently tools to the Quick Tools on top. Alternately you can just search for the tool you need in the Search box in Right Hand Panel.

    Please let us know if this helps.

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