Acrobat DC (Pro and Strandard) crashes because of memory usage
When using large files, like the attached one, Acrobat crashes when it reaches a memory usage of more than aprox. 3.500 MB in Windows Task Manager.
I could reproduce the issue, just by opening the page miniatures and a little scolling. It happens on different computers with 8 or 16GB RAM installed and with different Acrobat versions (DC Standard, DC Pro, XI Standard)
The reason for the memory usage are probably the pictures in these files.
![](https://secure.gravatar.com/avatar/f75fe25a76af5554fef7ca4931b8f234?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
Thanks for reporting the crash. We are able to reproduce it with your files. We will work on a fix soon. Will let you know once available.
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Chen Zaltsman commented
hey,
my acrobat updated 2-3 days ago and since then my computer keeps crashing and lagging because of the extensive memory usage which goes up to 63%. i dont know if it goes above 63% since i have to restart it every single time!
i need a fix or solution for the problem.since i see that you commented a few years back probably about previous versions, do you have any suggestion about what is can do about it?
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Anonymous commented
Same problem here, almost two years later....
What is the solution?
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Sandra Cunningham commented
Any resolution yet?
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Sandra Cunningham commented
Please let me know soon as I have to have this in by Wednesday morning.
If I could at least get what I have typed already, I can go from there.Thank you for your support.
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Mark commented
Hi
Any update on this issue? -
Chris commented
I have the same issue and if you cannot fix, we will have to remove acrobat and find another solution