Acrobat randomly crash after scan
Acrobat is quite unstable when it comes to scanning documents.
The scanner in this scenario is Dell B1265DFW Mono MFP
Here is the crash log
Log Name: Application
Source: Application Error
Date: 10/4/2017 5:38:37 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: zonigethee
Description:
Faulting application name: Acrobat.exe, version: 15.6.30355.44268, time stamp: 0x599eb1bc
Faulting module name: Scan.api, version: 15.6.30352.41391, time stamp: 0x597f8e3d
Exception code: 0xc0000005
Fault offset: 0x0005e9df
Faulting process id: 0x810
Faulting application start time: 0x01d33d6166449adc
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plugins\Scan.api
Report Id: 94499e3c-26c6-4989-8c41-45d6c0e327fc
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-10-04T22:38:37.394361900Z" />
<EventRecordID>11219</EventRecordID>
<Channel>Application</Channel>
<Computer>zonigethee</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>15.6.30355.44268</Data>
<Data>599eb1bc</Data>
<Data>Scan.api</Data>
<Data>15.6.30352.41391</Data>
<Data>597f8e3d</Data>
<Data>c0000005</Data>
<Data>0005e9df</Data>
<Data>810</Data>
<Data>01d33d6166449adc</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plugins\Scan.api</Data>
<Data>94499e3c-26c6-4989-8c41-45d6c0e327fc</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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Closing this issue, as no information was provided on this.
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AdminLovekesh garg (Admin, Adobe) commented
Hi,
We are sorry for the issue you are facing. Can you please share some details to help us identify and resolve this issue.
- Steps you are using to scan
- Frequency of crash
- Crash Logs. You can use https://cloud.acrobat.com/send to share the logs-Lovekesh