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Paper Capture Recognition service experienced an error

Yesterday I purchased 1 year subscription to Adobe Acrobat Pro and since installation I am unable to edit PDFs due to the following pop-up error message:
"Unable to process the page because the Paper Capture recognition service experienced an error. (6)".
I have searched all over the internet for its solution but could not find one. This is really frustrating, bought an annual subscription and still not able to edit PDFs. I feel that I have wasted my money in buying the subscription.

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Nimisha Sharma shared this idea  ·   ·  Report…  ·  Admin →
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Resolved  ·  rishusha responded  · 

Issue resolved at customer end.

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  • Anonymous commented  ·   ·  Report

    Paper Capture Recognition service experienced an error

  • Anonymous commented  ·   ·  Report

    Hi, how about for Adobe Acrobat Pro XI, with a similar issue, "unable to process the page because the paper capture recognition service experienced an error. (6)

  • Matt commented  ·   ·  Report

    Comment from:
    Nodir Yoldashev commented · March 9, 2018 2:54 PM

    Worked in an Enterprise Environment. Thanks!

  • Anonymous commented  ·   ·  Report

    Same issue for me - absolutely no idea how to resolve it. The subscription - just purchased - isn't worth it given I can't edit anything. Please help.

  • Anonymous commented  ·   ·  Report

    How was this issue resolved? I'm having the same problem on and off ever since I started my subscription. I need resolution for this in order to continue the service. Please help Adobe!

  • Steve commented  ·   ·  Report

    I, too have this problem. I'm not techie enough to mess with a .dll file either.
    Help! This is my business being affected!!!!!

  • Sandhya Suryanarayanan commented  ·   ·  Report

    Hi Rishusha,

    I am currently facing the same problem. I have tried uninstalling and reinstalling Acrobat twice and it didn't work. Still getting the "Unable to process the page because the Paper Capture recognition service experienced an error (10001)." I'm using Windows 7 Enterprise on a Dell Latitude E5470. This is happening with documents particularly with an Arial font and those that are scanned. I have edited scanned documents earlier but never faced this issue. This is happening every time O'm trying to edit the document. Please help.

  • Nodir Yoldashev commented  ·   ·  Report

    the below WORKED! thank you Nimisha!

    I am using Acrobat DC Pro on Windows 10 and it was occurring on all the documents since I purchased the subscription. After several remote sessions with the Adobe chat support, this problem was resolved by copying the following .dll files available on the path
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15
    idrsarabic15.dll, idrsasia15.dll, etc. (Total 9 nos. .dll files) and pasting the 9 .dll files to path C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins (i.e. in the plug_ins folder). This resolved my problem.

  • Lynn Sheehan commented  ·   ·  Report

    I too am getting the error message Unable to process the page because the Paper Capture recognition service experienced an error. (10001). It seems this is being resolved on a case by case basis. Can someone from Adobe support please contact me to help fix this issue. I know I have used it in the past with no issue.

  • Adminrishusha (Admin, Adobe) commented  ·   ·  Report

    Hi Nimisha,

    Happy to know that issue is resolved at your end. However, we have logged bug at our end and will be investigating this so that it gets fixed in future versions.

    Thanks,
    Rishabh

  • Nimisha Sharma commented  ·   ·  Report

    I am using Acrobat DC Pro on Windows 10 and it was occurring on all the documents since I purchased the subscription. After several remote sessions with the Adobe chat support, this problem was resolved by copying the following .dll files available on the path
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15
    idrsarabic15.dll, idrsasia15.dll, etc. (Total 9 nos. .dll files) and pasting the 9 .dll files to path C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins (i.e. in the plug_ins folder). This resolved my problem.

  • Adminrishusha (Admin, Adobe) commented  ·   ·  Report

    Hi Nimisha,

    We are sorry for the issue you are facing.
    Please share the following information.
    1) Can you please share the platform OS on which you are using Acrobat DC Pro?
    2) Is this happening on all the pages/documents?
    3) For documents in which you are facing the issue, what is the occurrence frequency of issue i.e., does this happen every time or some of the times?

    Regards,
    Rishabh Sharma

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