Adobe Acrobat 2017
My Adobe Acrobat 2017 which is brand new (previous old version had this problem too so I bought the updated version) is crashing whenever the program is opened or a file is opened. Attached are the error messages it's giving. I've run a repair and checked for updates and this still occurs. I've also uninstalled and reinstalled the program and it still occurs.
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Since we havent heard back from you for so long, we are closing this thread here.
Please feel free to reach out to us again if issue persists.
Thanks
Ayush Jain
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Hi,
Really sorry for the issue that you are facing here.
I would request you to kindly share the Crash dumps with me when Acrobat 2017 crashes for you.
Here is how you can collect the crash dump :
When Acrobat Crashes (If you get this error message “Adobe Acrobat has stopped working”) , Can you please share with us the Crash Logs .For Getting the Crash Logs:
a. When Acrobat Crashes , Open Windows Task Manager
b. -> Got To Processes, There you can see a process Acrobat.exe
c. Right Click on this process and click “Create Dump File”
d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
e. Save this DMP file on any Cloud Storage and Share the link for that with us on mail at ajain@adobe.comWe will try to analyze your issue on priority.
Thanks,
Ayush Jain