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Unable to get or publish comments to Adobe Shared Review PDF on SharePoint 365

Unable to get or publish comments to Adobe Shared Review PDF on SharePoint 365 with Adobe Acrobat Pro DC.

Details:
I'm using Adobe Acrobat Pro DC 2019.010.20064

When I open Shared Review PDFs hosted on SharePoint 365 I see the message:

  • Could not get new comments. Adobe Acrobat did not get a response from the server.

  • Adobe Acrobat cannot connect to the Review Server: 13.107.136.9

This appears to be the same error and message other users are reporting since October 2018 when setting up new Shared Review PDFs using SharePoint & Adobe Acrobat DC. Any updates on this would be much appreciated.

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The system lets me create the Adobe Shared Review PDF with SharePoint no problem. As soon as I exit the PDF and attempt to reopen the Shared Review PDF then I see the messages about being unable to connect to the server to retrieve comments.

"Could not get new comments. Adobe Acrobat did not get a resposne from teh server. Try again later of contact your system adminsitrator". If there was an option to manually try again or re-enter SharePoint server credentials (name/password) that may be helpful.

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Ryan Shubert shared this idea  ·   ·  Report…  ·  Admin →
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Planned  ·  AdminArvind Yadav (Admin, Adobe) responded  · 

Hi Ryan,

Thanks for reporting the issue and apologies for the inconvenience caused.
We have been working on this and let you know once we plan to deliver the fix.

Regards,
Arvind

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  • Brian Derr commented  ·   ·  Report

    After painful trial and error, as a commenter I had been trying to use Adobe 11 and getting the error no matter what we tried. I switched to Adobe reader and was able to comment and get comments. If the user never authenticates to the tenant, it will fail - Adobe reader immediately had me authenticate.

  • Ryan Shubert commented  ·   ·  Report

    A quick update, this problem for the most part has dissappeared.

    The Adobe PDF Review initator's are using Adobe Acrobat Pro: Version 2022.003.20310.

    The Reviews continue to be hosted on our SharePoint in a public Document Library and reviewers can get/publish comments mostly without issue.

    Occasionally we have people using Adobe on a Mac (most of are users are Windows based) who report having issues.

  • Kelly Vaughn commented  ·   ·  Report

    I have spent 6 hours on the hone with Microsoft Sharepoint support specialist and they were able to confirm that I should be able to have commenters make comments on a Sharepoint review, yet it still doesn't work.

  • James Provost commented  ·   ·  Report

    2.5 years later, still experiencing this issue (Acrobat DC Pro 2021.005.20058). Any updates?

  • Anonymous commented  ·   ·  Report

    Would also like to know if there’s a fix for this yet.

  • James commented  ·   ·  Report

    Any updates on this? We are experiencing the same issue.