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Acrobat for Windows and Mac: Creating PDFs

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Has the PDFMaker Crashing MS 2016 and MS Office 365 Issue Been Fixed?

Has the issue with PDFMaker crashing with Office 2016 and Office 365 on Windows been fixed? The workaround provided in your article acknowledging this issue (see link below) did not suffice, and we had to remove the Acrobat plugin from our MS Office 365. In so doing, we lost the added bookmarking features available via your plug in. The rules for California Court Filings require bookmarking, which that plug in helps automate.

https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html#temp_problem

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Julianne Nachtrab shared this idea  ·   ·  Report…  ·  Admin →
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  • Miranda Guy commented  ·   ·  Report

    It isn't resolved. I have the latest office 365 and the latest Acrobat DC pro. I uninstalled and reinstalled both and verified that I have no viruses. It doesn't work at all.

  • Ray Charbonneau commented  ·   ·  Report

    I can work around the problem by using the Print menu. But I shouldn't have to.

  • Ray Charbonneau commented  ·   ·  Report

    THe Repair installation fix lasted for one PDF. Problem is back.

  • Ray Charbonneau commented  ·   ·  Report

    Same problem. PDFMOfficeAddin is v21.7.20099.61763
    Word is v 2111 (Build 14701.20226 Click-to_run) Current Channel

    Running "Repair Installation" in Acrobat seems to have fixed it (for now).

  • AdminTanvi Rastogi (Lead Software Engineer, Adobe) commented  ·   ·  Report

    Hi

    Can you please share following information:

    1. OS, Office and Acrobat version.
    2. Steps you are doing to create PDF?
    2. Is this issue happening with all files or particular file?

    Thanks
    Tanvi

  • Seán commented  ·   ·  Report

    Having this issue with office 365 and acrobat dc. all updates are ran so the Admin isnt very upto date with information. newly imaged machines with latest windows build, latest office and adobe.

  • Eric Laberis commented  ·   ·  Report

    So I'm working late and get a notice there are office updates available. I take a break and run them. When I come back I can not print to Adobe PDF because Word crashes. Before the update this worked fine, now I can't do what I was doing 30 minutes ago. Acrobat DC and Office show that there are no updates available so they're both up to date. It seems like every few months I have this same issue and it's getting extremely frustrating. It's always fixed with the next Acrobat update.

  • Sheri Woodford commented  ·   ·  Report

    Its Jan 2020 and the issue is till here. We are running Acrobat PDFMaker Office COM Addin for Acrobat 2017 AND Outlook 2016 from Microsoft Office Professional Plus 2016. After Quick printing 2 or 3 Emails to PDF it stops working. We believe it is a memory leak or the 500M issue, but the only was to get it to work again is to Close all adobe windows and Outlook and then relaunch. Every now and then that doesn't work and we have to reboot machine. The only answer I have found is to Upgrade to all the latest versions. Why would we update to a newer version when we already purchased the versions we have and they have NOT been discontinued. Isn't Adobe supposed to support their applications?

  • Inger Ström commented  ·   ·  Report

    Does anyone have a solution? I´ve tried the solution but no, Outlook keeps crashing.

    Thanks Inger

  • Raising the Flag commented  ·   ·  Report

    Doesn't look very resolved..... Acrobat DC is open and word crashes with the message you see. Oh, and yes I followed the textbook response and made sure i am on the latest version of office.