Feature request / Bug report

← Acrobat for Windows and Mac

Acrobat crashes when copying text

Acrobat crashes when copying text -- no error message appears, application just closes. Document is fairly large (~1000 pages), created in Adobe FrameMaker. Acrobat only crashes if document is tagged -- if all tagging is removed, we are able to copy text easily.

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Adam shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Vineet Chauhan (Senior Lead Software Engineer, Adobe) commented  ·   ·  Flag as inappropriate

    Hi Matt,

    We are extremely sorry for the inconvenience caused.

    To troubleshoot the issue, can you please share the crash dump with us?

    Steps to create dump:-

    Press 'Start' key and search for 'cmd'.
    Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
    Run these four commands in a one-by-one manner:

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

    Retry the scenario where Reader crashes.
    Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
    You will see .dmp file generated file recently.
    Please share that dump with us. Note it will be a large file.
    You may upload the logs to Adobe Send and share the link with us via email (vinchauh@adobe.com): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)

    Thanks,
    Vineet

  • Matt Smeltzer commented  ·   ·  Flag as inappropriate

    Anybody at Adobe want to help a customer to understand why press Ctrl-C crashes Adobe Acrobat Std. Yes, it's the most updated version. Yes, I've checked for updates. On subscription. Adobe takes my $13 every month.

  • Matt Smeltzer commented  ·   ·  Flag as inappropriate

    I have the latest updated version of Acrobat Std (subscription) and the app running on Windows 10 crashed frequently when I Ctrl-C to copy a comment or an object from the comment pane, such as a bubble or a circle. I have to Ctrl-Alt-Del, re-open the document and go back to the most recent auto-save version and re-do my tedious work. Recently because of an internet connectivity issue I lost 90 minutes of work. Only solution is probably to use Bluebeam instead of Adobe to comment on documents. It's less clumsy, limited, and slow for that purpose anyway.

  • Adam commented  ·   ·  Flag as inappropriate

    Note: Tagging on document is automatically applied via FrameMaker's Publish functionality

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