Acrobat 2020 stops responding when saving
When saving a pdf, acrobat stops responding and must be force quit. This usually does not happen with "save as", only with save. I am running Mac OS Big Sur, version 11.4. Acrobat Pro 2020 (obtained through my university) is version 2020.001.30020. A text file of the crash report is attached
Joe Merola
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Joe Merola
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Since I can't seem to attach files, here is a link to a zip archive with 3 files in it: a video with the steps I take to see the error, the Apple problem report that is generated by the crash, and the pdf file I was using in recreating the crash.
https://drive.google.com/file/d/1YvEXrQ3OSV2-Jp1-N3VsIDRtFrAyg44m/view?usp=sharing
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Joe Merola
commented
I am trying to zip the files here to see if it will post
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Joe Merola
commented
Ayush, I cannot seem to post a comment with attachments. It just stalls. Is there a size limit? Suggestions?
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Hello Joe,
Sorry for the issue that you are facing while Using Acrobat Classic 2020 on you Mac BigSur 11.4 .
I tried this at my end on the specified version but couldnt reproduce it at my end.
1) Could you please let me know what all operations are you doing in the PDF before saving when it gets Hanged ?
2) Are you facing this issue every time with every PDF or it is specific only to some PDF ?If you could share a screen recording video fo the complete workflow and the Test files with us, it would be really helpful to debug that further.
Thanks
Ayush Jain
