Adobe Acrobat Install Results in Adobe Visual Basic Runtime Errors Opening MS Word or MS Powerpoint
After install of Adobe Acrobat Pro 2020 Release (Classic) Version 2020.005.30362 on a brand new Macbook Pro (14 in., 2021) with Apple M1 Max running Monterey version 12.4 already with Microsoft Office successfully installed and working fine, opening Powerpoint or Word for Mac version 16.63.1 (22071401) in Office Home & Business gives multiple, successive Adobe-related Microsoft Visual Basic Runtime Error '53'. Multiple calls with tech support do not resolve the problem. Following advice at https://community.adobe.com/t5/acrobat-discussions/run-time-error-53-and-acrobat-freezing-up-not-responding-quot/m-p/11823639 resolves the MS Word errors, but does not resolve the MS Powerpoint errors.
Adobe this problem has been occurring since at least as far back as 2016:
and is still happening in 2023:
The problem seems fairly straightforward:
- Every time Adobe Acrobat Pro 2020 gets updated, it installs an add-in to MS Word (linkCreation.dotm) and Powerpoint (SaveAsAdobePDF.ppam)
- This addin fails to find a missing file: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM
You need to stop installing add-ins to other apps without asking user permission, this should be an opt-in feature when installing.
You need to either fix the PDF add-ins, or discontinue them.
Issue is ongoing and the solution published elsewhere (e.g. https://community.adobe.com/t5/acrobat-discussions/run-time-error-53-and-acrobat-freezing-up-not-responding-quot/td-p/10567310/page/2) to remove the files makes the message disappear but also functionality.
Greg Evensen commented
Issue is recurring, solution is long overdue