The Adobe bastards are on a mass thread-closing rampage as we speak.

In just the past hour, I've received about a dozen notifications from this Bhawna Arora person smugly announcing that they're closing each corresponding thread due to "no further activity or updates from users."

Words fail to capture the sheer insolence and contempt Adobe is showing towards its users. This company and its so-called customer service are a grotesque disgrace.

For those who want to dig deeper into this ongoing farce:

https://bit.ly/Acrobat-Uservoice-Interface
https://bit.ly/TheSlowDeathOfAdobe
https://bit.ly/HorribleAcrobatDC-2015

@bhawna Arora

Even considering closing this thread, where tons of your users have expressed various frustrations with the new layout, is frankly disrespectful and insulting.

How about you escalate the issue to someone who actually has the power to respond to us users with an intelligent response?

Thank you for sharing your feedback. As there has been no further activity or updates from your end, we will be closing this thread. Please feel free to create a new thread in case you have any feature request or issue / bug that you want to raise.

Sometime I am getting confused but very easy to do

I like what you have said Jessica Minden.

Why is it necessary to even go through a "learning curve"? That sounds like change for the sake of change. I went through the guide. Everything is moved and not at all customizable. Yay - it's the same across devices.....I only use one device, so /cheer?

Your customers have given you feedback and it sounds very much like your attitude is "we have dumped enormous amounts of time, money, and energy so....get used to it."

You want to improve it? Leave the customizable toolbar on the right and sync THAT across devices. Don't reset the toolbar everytime Acrobat updates.

Listen to the feedback, set your ego aside, admit you screwed up, and leave it alone.

Thanks Eric for this thread, while in the earlier comments Amit and others have mentioned what are the benefits for New UI. I would like you all to please go through this guide https://helpx.adobe.com/acrobat/learn-new-acrobat.html
which explicitly states what all has been changed in new UI, I completely resonates that a new UI comes with some learning curve, but the above blog-post would definitely help everyone in onboarding and getting familiarise with new UI faster.

Besides this, really want to understand what specific workflow/tool you are using in the new UI and you're & finding it difficult to find/perform. Will take a deeper look into that specifically and help you find it in the new UI or fix it at our end if it's a bug/miss in new UI.

Said that, after going to all comments, would like to answer few of the queries/issues raised.

Query: why I can see "tour panel" each time I am opening any file:
Answer: Major Verbs(such as Edit, Convert,Sign, Prepare form, etc) has its associated tour cards, once it is shown, it would never be shown again. It is to help users navigate faster in new UI

Query: Unable to set "open pdf's from last session on Acrobat launch"
Answer > Please go to preferences and under General select 'Open PDFs from last
session on Acrobat launch and relaunch acrobat, it's working now.

Be assured, we are going through these feedbacks and are fixing them on a regular cadence, as to update you that in v1 release of new UI, we got feedbacks which we have fixed, some of the examples are :

Adding a preference to remember current state of Tools pane in Reader, making Draggable Quick Toolbar, Pinning of Tools in right rail for customization of page display and navigation tools, Customisation of tools in All tools , Added “Menu” label to hamburger, Undo/Redo option in Top Bar ,Upfront Dismiss/Skip option on first launch onboarding coach marks, Addition of Snapshot tool in Right Click Menu to improve its discoverability, Print Feature has now been enabled after selecting Portfolio PDF document, Split tool now working when added in Quick Toolbar
Unique icons added for tools “Select Text”, “Select object”, "Crop Pages" & "Set Page Boxes" in Quick Toolbar
And several fixes for crashers and bugs along with some accessibility related fixes

Isn't it something -- everybody is screaming that the new interface is a POS. and The Company comes back and says, "Sorry you don't like it. You'll just have to get used to it."

I know there are a lot of Acrobat "knock offs" out there. Can anyone suggest one?

NA wrote:

"The whole utterly incompetent and arrogant development department for Acrobat should be sacked immediately. The rot started many years ago with the truly hideous and very slow non-standard (even by Adobe's standards) bland white interface. That caused uproar, Adobe didn't listen, and now it only gets worse. These developers/designers have no clue about normal software paradigms or UI design, and Adobe corporation clearly has no idea about treating professional users [who else would be mad enough to pay for Acrobat?] with respect. Instead they foist whatever untested and childish ideas they've had upon their customers, much like a kindergarten kid running out of class with a runny painting."

Bravo NA. Your relentless incendiary words are precisely the kind of rhetoric needed to possibly capture the attention of Adobe’s decision-makers. Decades ago, I hurled a torrent of maximally searing invectives at their ever malfunctioning OCR feature—and, miraculously, it was rectified within weeks!

Should I stumble upon that old thread, I’ll share the link here. Meanwhile, here’s two links to more riveting reading material.

https://www.google.com/search?q=Adobe+Acrobat+so+HORRIBLE+it+makes+me+cry

https://bit.ly/Acrobat-Uservoice-Interface

PS: Even this stupid forum is barely usable from a user interface point of view.

Adobe really is the blueprint for ENSHITTIFICATION if there ever was one.

I want nothing to do with the new interface. I've got work to do- lots of it- and have no time to play.

The whole utterly incompetent and arrogant development department for Acrobat should be sacked immediately. The rot started many years ago with the truly hideous and very slow non-standard (even by Adobe's standards) bland white interface. That caused uproar, Adobe didn't listen, and now it only gets worse. These developers/designers have no clue about normal software paradigms or UI design, and Adobe corporation clearly has no idea about treating professional users [who else would be mad enough to pay for Acrobat?] with respect. Instead they foist whatever untested and childish ideas they've had upon their customers, much like a kindergarten kid running out of class with a runny painting.

From Adobe website page: "Adobe Acrobat now has a simplified interface to help you quickly discover tools and complete your PDF tasks efficiently."

No. Stop changing interfaces to "simplify." It is not helpful to the majority of users who know and use the old interfaces. And I doubt that it helps others who do not understand the old interface.

Agreed! User interfaces should prioritize usability and practicality. Testing with real users can uncover invaluable insights for creating interfaces that meet users' needs. In the meantime, providing options for users to revert to a 'legacy' interface could offer a solution for those who find the new interface challenging. If you're interested in learning more about the importance of usability testing, check out this article: https://www.excellentwebworld.com/usability-testing-tools/

the New Interface is awful. I think it is a perfect example of employees of a corporate behemoth trying to justify their existence and salaries.
Instead of innovations (which arguably difficult to do for a product that is mature and has been around for decades) they start to rearrange stuff.
With unsubstantiated claims that it is "better and easier to use".

1. Despite of I am switchin dark mode, Adobe always coming back to light one
2. why I can see "tour panel" each time I am opening any file
3. unable to "disable new Acrobad Reader" from Menu Panel
4. unable to set "open pdf's from last session on Acrobat lauch"

Thank you to those who contributed.

Thank you Andrew Patmore!! Great suggestion - worked perfectly

I just found an answer to your (and everyone else's) problem. In "View" you can disable the new interface and it will revert to the old one!!

The new user interface is the most inconvenient, inexplicable, poorly organized user interface I have experienced with any Adobe product.

In the future, interfaces should be tested with REAL LIVE USER and not code writers. (Especially bored code writers than seam to have rolled the dice with random changes.)

My thoughts exactly. I use acrobat pro every day, all day and I don't have time to search for the save icon or the page up and down.

The layout is completely random. When you make interface changes the goal SHOULD be to improve the user experience. This is terrible. It's decreased efficiency.

PLEASE PLEASE fix it. I know I can switch to the old UI but it freezes up and gives me error messages - not once a day, not- a few times a day - but multiple times per hour.

Dead right.
To revert to the old one which is superior in all respects, here is Sharon's post copied from below (thank you Good Sharon):
_________________________________________________
" SharonG commented · January 18, 2024 10:44 · Report
Click on Menu in upper left corner
Select “Disable new Acrobat”
You can always switch back to this by going to View and then Enable New Acrobat."_________________________________________________
.............