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Adobe Acrobat Extension for Chrome strips Referer Header for AWS S3 documents

When clicking on a hyperlink to access a non-Public document on Amazon AWS S3, the document will not open ONLY when the Adobe Acrobat Extension is enabled. When the extension is disabled the document will open.

Instead, the new tab displays information similar to this example:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>CWDX4APN7JERJ11M</RequestId>
<HostId>gdptXjK5L1wsR5kPrPCEIbIsnY0La0PcyI6e/xrFA1QxA8xHW8LtvTDg5DPNSB5ubGVrJeBNhd0=</HostId>
</Error>

Access is denied because S3 is not receiving the Referer Header information from the browser to authenticate the request.

This is a widespread issue, affecting many users and many files on many different PCs / devices.

2 votes

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EMPOWERING Life Skills shared this idea  ·   ·  Report…  ·  Admin →
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  • EMPOWERING Life Skills commented  ·   ·  Report

    Thanks Abdul.

    Our main domain is "bridge-builders.com.au".

    It has three prefixed subdomains:
    early.bridge-builders.com.au
    learn.bridge-builders.com.au
    lead.bridge-builders.com.au

    Thanks again.

    Graeme.

  • Abdul Samad commented  ·   ·  Report

    Hi,

    We understand that the link can be accessed within a closed network or under certain conditions, but if you provide us a link (till domain only) then we can put it into our "ignored URL" list, and then all the PDFs of this domain will start opening in Native Viewer even if the extension is enabled to open the PDF. This will be a quick solution for you until we find out a long-term solution.

    Thanks,
    Abdul Samad
    QE-Adobe

  • EMPOWERING Life Skills commented  ·   ·  Report

    Hi Gaurav.

    Thanks for your reply. Providing the PDF link(s) won't be of much value as they can only be accessed from within our online program.

    What I could do is provide you with a video of the behaviour - with the extension turned on and turned off.

    Would this be the correct place to post it?

    Thanks,
    Graeme.

  • AdminGaurav Chhabra (Admin, Adobe) commented  ·   ·  Report

    Hi,

    Thank you for sharing your feedback, and apologies for the inconvenience. If possible, could you share the PDF link (if not confidential) to help us better understand the issue? This would assist us in diagnosing the problem more effectively.
    In the meantime, we are also working on reproducing the issue on our end. Looking forward to your response so we can ensure a seamless experience with the Acrobat extension.

    Regards,
    Gaurav
    (Team Adobe)