590 results found
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Installation Appointment
On the phone I made an appointment for the internet installation. Later on I received information about the appointed date and time different. Please confirm the exact appointment date and time for installing the Virgin Internet at my home. Appreciate for your
co-operation and for avoiding any mistake for misunderstanding.1 vote -
Mac App Store
I want to download Adobe Acrobat Pro/Reader DC from Mac App Store, because App Store is the place where we can install apps without anxiety, and its auto update is much more convenient, and it can let us purchase the app much easier, especially for students.
2 votes -
Licensing app won't work on macOS 11 Big Sur
I just upgraded to a new macbook using macOS 11.2.3 Big Sur, and the licensing app for Adobe Acrobat Pro 2017 won't load/proceed now. I try to open Pro, the licensing app pops up instead, I click "Sign In Now," and the next screen is entirely blank (see screenshot). I tried the Terminal sudo fix that previously worked for an earlier OS, but it did nothing, I uninstalled and reinstalled it, and I'm still having the same issue.
This isn't the previously resolved issue for an earlier OS wherein I could enter login info but got a screen with a…
1 vote -
The sign-in process is broken
Trying to sign into Adobe fails ALL THE TIME. I've had to uninstall and reinstall the application multiple times, which doesn't resolve the issue. I've had Adobe Tech Support do the same thing, without resolving the issue. The sign in is broken beyond all acceptable levels of frustration.
Click the sign-in text on far right, nothing happens. Click it from the Help menu and get "Initializing registration... Please retry after a minute." Close that popup and Adobe crashes. EVERY TIME.
2 votes -
Acrobat DC requires activation at every start-up
Acrobat DC requires activation at every start-up. A message then says there is a problem at Adobe's end and allows the app to start.
1 vote -
Silent Activation \ SSO when using User Named Licensing for Adobe Acrobat
With enterprise deployment of Adobe Acrobat. It would be nice to have silent or SSO activation when opening Adobe Acrobat the first time that way the person maybe just has to input email address if anything at all and be done. We are using User Named Licensing. We have 4500+ people and trying to have them understand all they need to do is type in their email address and tab to Enterprise is not easy. They try to enter email and password which doesn't always work and then get into a confusing process. This produces alot of extra calls to…
2 votes -
Acrobat will NOT remain signed in on my computer
How about fixing the sign in feature. I sign in to Adobe Acrobat on my computer. I am constantly asked to LOG OUT OF ADOBE ON THE COMPUTER THAT IT SHOWS BEING LOGGED INTO. I CANNOT USE ACROBAT UNLESS I LOG OUT OF THIS COMPUTER.
I MUST SAY THAT THIS COMPUTER AND MY LAPTOP ARE THE ONLY TWO COMPUTER I USE THIS PROGRAM ON.
ALSO, I AM A MONTHLY SUBSCRIBER TO ALL OF YOUR PRODUCTS AND THIS IS SO FRUSTRATING.
1 vote -
Adobe CC Photography Plan interferes with existing Acrobat installation
I have a fully licensed and paid-for Acrobat DC 2015 program. The Adobe CC Photography plan has installed an 'update' that prevents me from using the program unless I pay $20 a month for a subscription to the new program. I have already paid for what I have and it satisfies my requirement once every few months to re-order pages in an Acrobat document. How can I get my paid-foir program back?
1 vote -
I can't even log into the application, won't let me hit continue after filling out my email.
I am trying to log into Adobe Acrobat to combine files, it won't let me sign in. The mini window will only let me type in my email, it will not allow me to hit continue and pressing "enter" does nothing. I paid for the service and I can't even use it.
1 vote -
Why Acrobat is auto-updating and than I am FORCED to restart my computer?
I have works opened, and don't want to restart computer because Acrobat wants me to do that. Why I am forced?
Because after every update Acrobat can't save any new file I opened.
So after EVERY ipdate I can't use Acrobat till restarting my PC.
Why is that?2 votes -
Alert admins when licensed users count crosses the available license limit.
It would be great if admins get an alert or notification within the Adobe Admin Console once the number of users exceeds the number of available licenses for Acrobat . Example- we have 1000 licenses available for Acrobat Standard and we would appreciate if we get an alert in case any of our admins or help desk techs adds an additional user ( user #1001) to the licensing group. This will help us minimize the license cost at true up.
2 votes -
1 vote
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Acrobat DC licensing fails on Windows 10 ARM computer with CC 4.9.0.504
BACKGROUND
I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).
I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.
REPRO STEPS FOR CC 32/64-bit FAILURES
- I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
- Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version…
1 vote -
1 vote
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Add more multifactor authentication options to Creative Cloud application logins (not CCDA)
We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor…
1 vote -
Annoying having to sign in every time I open the software
Hi,
Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.
1 vote -
I need to sign in almost every time I open the program
Fix the program.
1 vote -
1 vote
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Why does login change to Microsoft?
All I want to do is download Acrobat. Why are you making this hard?
Why do I have to login to a Microsoft account. That is stupid.
I am using a company computer, I just want to transfer Acrobat DC from one computer to another. Where do I find the code on the old computer and no I do not want to provide my personal information. I do not own this computer, my employer does.1 vote -
Could not activate Adobe Acrobat Pro 2017 on macOS Catalina 10.15.3
Operating System: macOS Catalina 10.15.3
Adobe Acrobat Pro 2017 Release: 2017.011.30158Steps to reproduce:
1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
2. Upgrade that mac to 10.15.3
3. Got a new laptop and transfer all applications from old one to new one
4. Upgrade the new laptop's macOS to 10.15.3 as well
5. Try to open Adobe Acrobat Pro 2017
6. Acrobat Pro 2017 request signing in
7. Click on "Sign in Now"
8. Window titled "Acrobat Licensing Application" appears with blank content
9. Waited for hours and nothing is going onFixes tried:
1.…3 votes
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