3293 results found

1. Pop Ups

   Over 2,000 people have complained about pop ups. I PAY A SUBSCRIPTION every month, I should NOT have to be advertised to CONSTANTLY.

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2. Acrobat crashes after latest update

   Since installing the latest Adobe Acrobat update, Acrobat frequently freezes and closes unexpectedly while viewing and editing PDF files. The issue did not occur before the update. Please investigate and provide a fix.

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3. Renaming a PDF description

   PDF Spaces: Upon renaming a PDF space the description that was created with the PDF space is now lost or deleted.

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4. Draw Connected Lines does not register clicks when Protected Mode is enabled

   Draw Connected Lines does not register clicks when Protected Mode is enabled

   Description:

   I am experiencing a bug with the Draw Connected Lines tool in Adobe Acrobat on Windows.

   When "Enable Protected Mode at startup" is enabled, the Draw Connected Lines tool registers the first point, but subsequent clicks are not registered. The line continues following the mouse cursor and cannot be placed or completed.

   Steps to reproduce:

   1. Open Adobe Acrobat with "Enable Protected Mode at startup" enabled under Preferences > Security (Enhanced).
   2. Open a PDF.
   3. Select the Draw Connected Lines tool.
   4. Click to place the first point.
   5. Move the cursor and click to place the next point.

   Observed result:
   The first point is placed, but the next click is ignored. The line continues following the cursor indefinitely and cannot be completed.

   Expected result:
   Each click should place the next vertex of the connected line normally.

   Workaround:
   Disabling "Enable Protected Mode at startup," restarting Acrobat, and opening the same PDF immediately fixes the issue. The Draw Connected Lines tool then works normally.

   This is an important issue because disabling Protected Mode should not be necessary to use drawing tools, especially since Protected Mode is a security feature.

   Please investigate and fix this issue.

   Draw Connected Lines does not register clicks when Protected Mode is enabled

   Description:

   I am experiencing a bug with the Draw Connected Lines tool in Adobe Acrobat on Windows.

   When "Enable Protected Mode at startup" is enabled, the Draw Connected Lines tool registers the first point, but subsequent clicks are not registered. The line continues following the mouse cursor and cannot be placed or completed.

   Steps to reproduce:

   1. Open Adobe Acrobat with "Enable Protected Mode at startup" enabled under Preferences > Security (Enhanced).
   2. Open a PDF.
   3. Select the Draw Connected Lines tool.
   4. Click to place the first point.
   5. Move the… more
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5. Adobe Acrobat WebView2 creates Video Wake Lock and prevents Windows display sleep while Acrobat is idle

   Adobe Acrobat is preventing Windows from automatically turning off the display and entering sleep.

   The issue occurs simply by opening Acrobat and leaving it on the Home screen. No PDF or other document needs to be open.

   Windows power settings are configured to turn off the display after 3 minutes on battery.

   When Acrobat is completely closed, running:

   powercfg /requests

   returns:

   DISPLAY:
   None.

   The display then turns off normally after the configured 3 minutes.

   When Adobe Acrobat is opened, with no PDF or other document open, running:

   powercfg /requests

   returns:

   DISPLAY:
   [PROCESS] \Device\HarddiskVolume3\Program Files (x86)\Microsoft\EdgeWebView\Application\152.0.4191.66\msedgewebview2.exe
   Video Wake Lock

   The display will then remain on instead of turning off after the configured timeout.

   Closing Acrobat immediately removes the Video Wake Lock and Windows display timeout works normally again.

   I have confirmed that the WebView2 process generating the issue belongs specifically to Acrobat. Its command line includes:

   --webview-exe-name=Acrobat.exe
   --webview-exe-version=26.2.21901.0
   --user-data-dir="C:\Users[username]\AppData\Local\Adobe\Acrobat\AVWebview2\DC\EBWebView"
   --autoplay-policy=no-user-gesture-required

   Troubleshooting already completed:

   1. Confirmed Windows power settings are correct.
   2. Confirmed display timeout works correctly when Acrobat is closed.
   3. Confirmed issue occurs with Acrobat open and no PDF open.
   4. Repaired Adobe Acrobat installation.
   5. Updated Adobe Acrobat.
   6. Restarted Windows.
   7. Confirmed Acrobat multimedia/3D playback is disabled.
   8. Disabled Acrobat launch messages.
   9. Tested Acrobat online/cloud-related preferences.
   10. Completely reset the Acrobat WebView2 user data folder by renaming: AVWebview2\DC\EBWebView and allowing Acrobat to create a new, clean EBWebView profile.

   The Video Wake Lock is recreated immediately even with the completely new WebView2 profile.

   Expected result:
   When Acrobat is idle and no document or multimedia is being played, Acrobat should not generate a Video Wake Lock. Windows should turn off the display and enter sleep according to the configured Windows power settings.

   Actual result:
   Simply opening Acrobat causes its Microsoft Edge WebView2 process to generate a Video Wake Lock which prevents the display from turning off automatically.

   Closing Acrobat removes the power request immediately.

   Adobe Acrobat version: 26.2.21901.0
   Microsoft Edge WebView2 Runtime: 152.0.4191.66
   Operating system: Windows
   Acrobat interface: Classic/old Acrobat

   Adobe Acrobat is preventing Windows from automatically turning off the display and entering sleep.

   The issue occurs simply by opening Acrobat and leaving it on the Home screen. No PDF or other document needs to be open.

   Windows power settings are configured to turn off the display after 3 minutes on battery.

   When Acrobat is completely closed, running:

   powercfg /requests

   returns:

   DISPLAY:
   None.

   The display then turns off normally after the configured 3 minutes.

   When Adobe Acrobat is opened, with no PDF or other document open, running:

   powercfg /requests

   returns:

   DISPLAY:
   [PROCESS] \Device\HarddiskVolume3\Program Files (x86)\Microsoft\EdgeWebView\Application\152.0.4191.66\msedgewebview2.exe
   Video Wake Lock

   The display… more

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6. Adobe Acrobat could not open file-file is either not a supported file type or the file has been damaged.

   Adobe Acrobat could not open file-file is either not a supported file type or the file has been damaged.

   Initially, this was happening approximately once a month. Now, this is happening to several files on a daily basis.

   I am paying for a program that has lost most of my documents over the past month. Many of these documents cannot be reproduced.

   I am at a loss. I thought I was using solid, reliable software.

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7. Snapshot tool

   Please revert the snapshot tool to the previous version where it kept the boundary of what you were taking a snapshot of.

   2 votes

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8. Fonts are appearing incorrectly since the update to 2025.001.21265

   Fonts are importing incorrectly since the last update. I get documents from this company all the time, this just started happening after the last update.

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9. Fix Adobe Reader bug when one has two monitors on Win11

   There is annoying bug when one moves Adobe Reader between monitors on Windows 11 24H2. After that, duplicate Adobe icons appear in the taskbar. Do you even test your software before releasing it?

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10. Customer email blocked because age restrictions

    New customers sometimes enter the company’s date of birth instead of their actual and personaly birthdate, when registering a new email address. In some cases, the date of company is less than 12 years ago, which can cause the email address to be blocked.

    When this happens to a user, they can contact the primary contact, who can access the Admin Console and ask Adobe Support, via support or chat, to reverse the situation.

    However, if the primary contact makes the same mistake, there is no way to log in to Adobe and resolve the issue.

    There should be a dedicated support website or email address where customers can request the email address to be unlocked in these situations.

    New customers sometimes enter the company’s date of birth instead of their actual and personaly birthdate, when registering a new email address. In some cases, the date of company is less than 12 years ago, which can cause the email address to be blocked.

    When this happens to a user, they can contact the primary contact, who can access the Admin Console and ask Adobe Support, via support or chat, to reverse the situation.

    However, if the primary contact makes the same mistake, there is no way to log in to Adobe and resolve the issue.

    There should be a… more

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11. Allow users to replace or hide the Windows login name shown in Acrobat Preflight reports.

    Adobe Acrobat Preflight reports automatically include the Windows login name from Preferences > Identity. This field cannot be edited, replaced with a professional identity, or omitted from the report.

    A Windows login name is not an appropriate external report identity. These reports are often shared with printers, clients, vendors, and other outside parties. Including the login name can unnecessarily disclose a valid system account name, an employee’s personal information, or an organization’s internal account-naming convention. It may also appear within local file paths elsewhere in the report.

    Please add a separate identity setting for Preflight reports that allows users or administrators to:

    • Enter a professional identity, such as “Angela Smith, Prepress Department”
    • Use a company or department name
    • Omit identifying information entirely

    The report identity should be separate from the Windows login name and the Adobe account profile. Acrobat already allows users to specify an author identity for comments, so similar control should be available for externally shared Preflight reports.

    This would preserve useful report attribution without unnecessarily exposing internal system information.

    Adobe Acrobat Preflight reports automatically include the Windows login name from Preferences > Identity. This field cannot be edited, replaced with a professional identity, or omitted from the report.

    A Windows login name is not an appropriate external report identity. These reports are often shared with printers, clients, vendors, and other outside parties. Including the login name can unnecessarily disclose a valid system account name, an employee’s personal information, or an organization’s internal account-naming convention. It may also appear within local file paths elsewhere in the report.

    Please add a separate identity setting for Preflight reports that allows users or… more

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12. no permite interactuar con la ia dice error apesar de que he pagado la suscripción ya 2 veces y la suscripción pagad es por todo el año , r

    Solicito por favor la colaboración o devolución de la suscripción

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13. Thai UI localization and OCR support for Acrobat

    Thai OCR has been requested by users for many years. I personally requested Thai OCR support as early as 2018, and another similar request was made in 2019. At the time, users were told that the request had been communicated to the relevant team.

    Yet, nearly eight years later, Thai is still not officially supported for OCR in Acrobat. Thai is also still unavailable as a user interface language.

    Thailand has a population of more than 70 million people, making Thai a major language with a substantial potential user base. Adobe already supports Thai text in PDF documents, so the continued lack of Thai UI and OCR support is difficult to understand from a user perspective.

    Thai users should not have to rely on an English-only interface or be unable to perform OCR on Thai-language documents. Adobe Acrobat should support Thai as a complete language option, including both UI localization and OCR.

    Thai OCR has been requested by users for many years. I personally requested Thai OCR support as early as 2018, and another similar request was made in 2019. At the time, users were told that the request had been communicated to the relevant team.

    Yet, nearly eight years later, Thai is still not officially supported for OCR in Acrobat. Thai is also still unavailable as a user interface language.

    Thailand has a population of more than 70 million people, making Thai a major language with a substantial potential user base. Adobe already supports Thai text in PDF documents, so the… more

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14. Better Customer Sevice

    I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone number to call and get said discounts. Guess what. She either gave me the wrong number intentionally or inadvertently.

    I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. Update: After another call to customer support per their request I was given options for stated discounts available. Finding None. Upon telling the representative that there were no discounts she gave me a direct phone… more

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15. You spelled the word contract as "CONTTRACT"

    You spelled the word contract as "CONTTRACT" in your demo ad. It is in the largest possible font size and really nukes all credibility.

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16. How to Choose the Right Digital Wallet Development Company?

    I'm planning to launch a digital wallet for my fintech startup and have been researching different providers. There are many companies offering wallet solutions, but I'm looking for one with experience in blockchain, strong security, multi-currency support, KYC integration, and scalable architecture. I recently came across a digital wallet development company that provides customizable wallet solutions with Web3 support and white-label options, which seems like a good fit for startups. What features do you think are essential when selecting a development partner?

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17. PDF file appears twice on the taskbar

    I am using Adobe PDF Reader, and when I first open a PDF file, it appears correctly as a single icon on the taskbar. However, when I move the window to another monitor using Win + Shift + Arrow key, the same PDF file appears twice on the taskbar—as if two instances of the same file are open.

    I would like to resolve this issue so that only one taskbar icon is shown, even after moving the window to another monitor.

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18. Which Is the Best Neobank App Development Company in Singapore for Startups?

    I'm researching the best neobank app development company in Singapore for a digital banking startup. The project requires eKYC, multi-currency accounts, virtual cards, secure payments, and compliance-ready architecture. While comparing different providers, I found Techzarinfo, which seems to have experience in fintech and digital banking solutions. Has anyone worked with them or can recommend other companies based on real project experience?

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19. Restore previous session doesn't work at all

    On Windows 11, using OneDrive, I close Acrobat and then reboot. When I start Acrobat again, there are no recent files and no files from the previous session. "Open PDFs from last session on Acrobat launch" is checked. I can't copy the version number here as it goes away when I shift focus.

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20. Bug - "Always display document page size" is broken in Acrobat.

    With the addition of AI features in Acrobat, the ability to permanently display the size no longer works. For weeks I could not see the size of PDFs and could not figure out why. I found out that by turning the feature off you can go back to dragging your mouse to the bottom left to see the size. This only works if you are zoomed out enough to have a border around the document. When the feature is enabled it is impossible to see the size. I have tested on multiple computers and with different themes and color options, it never works.

    Please fix, thanks!

    With the addition of AI features in Acrobat, the ability to permanently display the size no longer works. For weeks I could not see the size of PDFs and could not figure out why. I found out that by turning the feature off you can go back to dragging your mouse to the bottom left to see the size. This only works if you are zoomed out enough to have a border around the document. When the feature is enabled it is impossible to see the size. I have tested on multiple computers and with different themes and color options,… more

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