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1. Death by a Thousand Paper Cuts.

   Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

   My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

   It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure out how to even access Adobe Sign. I didn't know if it was an app I downloaded or only available online. I did find it once, created a test document to sign, put in signature fields and date fields with the tools, and sent it to two of my emails as a test. Only one email received it (I quadruple-checked the spelling and my inbox and my spam). On top of that, when I opened the document that did get properly emailed, there was no way for me to sign it.

   Adobe.com is constantly opening new tabs every time I click on any link, so in my search to figure out what I did wrong, looking for documentation on how this worked, I must have navigated away from the Document Cloud (which I didn't realize at the time what that even was).

   I couldn't remember where I accessed that Adobe Sign area, but everywhere I looked, Adobe.com was telling me I needed to buy it. "But... I just used it. You're telling me I need to buy it? I'm logged in. It should know I already have this." I tried to find where it said that Adobe Sign was included in my subscription (which I did EVENTUALLY find). I didn't know if this was a glitch or I'd somehow activated a demo and it wasn't really included. I contacted customer support, got bounced through five people who all thought it was someone other specialist's problem. By the time I actually got to the final person, I'd finally figured out that it's listed under web apps, and that I DID have it, but it still didn't explain why adobe.com was still trying to get me to pay more money for something I already had.

   The tech specialist gave me some resources (which were helpful). He explained there were two ways to access Adobe Sign. He asked if this was helpful and solved my problem. I honestly didn't know if it had or not. There were too many problems to even know what to ask at this point. He asked if he could close my case, so I said sure because I assumed he didn't want to sit there and wait for me to read everything.

   The documentation started out great! Until it started referencing menus and screens that I had not seen, and could not find anywhere. It talked about the importance of setting up your profile and settings in the beginning, but not where I needed to actually go to access them. My screen looked completely different, with fewer options than what was in the documentation. Were they on a desktop app? Was this a difference between Mac and PC? Was this online? Were these settings specifically for Sign or generally for my Adobe account? I looked everywhere I could think to. Nada. I still have no idea where those settings are. They looked important too--things like setting up my signature, timezone, stuff like that.

   I spent my whole day wrestling with this. Today, I woke up determined to tackle it. "I don't need to know everything there is to know about Adobe Sign. I just need to do another test, get that to work, repeat on my contract, and send it to the client. I can do this."

   But now, when I try to sign a document (which, by the way, if I need to sign it and the client needs to sign it, why are there only two options for if I need to OR if I need someone else to sign? Why isn't there an option for us both to sign?) I just get endless "Loading Adobe Sign..." and the spinning wheel of death, which has been spinning the entire duration of while I wrote this up (and I did try things like closing all other adobe tabs, restarting Chrome, restarting my computer). This experience has been like a death by a thousand paper cuts. I KNOW it shouldn't be this difficult. My stepdad talks about how easy it is to use--that's how I found out about it. But here I am midway through day 2, infinitely frustrated, and rapidly losing confidence that I can even use this product.

   Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

   My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

   It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure… more

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2. Please bring back old design

   the new Sign Agreements GUI is horrible. Please bring back the prior interface. (1) I cannot tell from the Sign Agreements screen whose agreements they are and there's no way to add that column; (2) I used to be able to download content of a signed form. Now when someone enters a lot of text in a text field, I cannot tell what the remaining texts are.

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3. Bad Customer Experience

   I am an Adobe employee, and I am having problems with my Adobe DC product. I've reached out for help via phone and chat. It's been over 30 minutes and I haven't reached anyone, and I haven't received any update about progress toward speaking with someone.

   This is bad. I'm a bit embarrassed this is the experience. Thought we were further along in this regard.

   Happy to share my experience with a support manager in San Jose, if needed.

   Dom

   4 votes

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4. Can't delete sign templates

   I'm can't find the delete option for sign templates, and manage option disappeared too. There is no dropdown menu in the "for signature" page.

   2 votes

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5. Thank you for bring back Adobe Sign Manage

   thank you for bring back adobe sign manage!
   THANK YOU!

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6. Please bring back the old Signature UI

   This is regarding Adobe e-sign - For Signature.
   I really dislike the new UI - can you restore the Old UI for "For Signature"? The old UI is so much better than this current tabular, boring screen, where you can not sort by owner.
   In addition, the new side panel is also not user friendly. The printing option disappeared. You have to scroll down to find options.

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7. avalible across team

   Within our team we have several licences and staff send adobe sign under their log in.
   The sent for signature should be available for any of the team to chase an outstanding signature and see what is outstanding.

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8. AdobeSign Improvement

   When using AdobeSign it is really frustrating when you get to the stage of adding the signature fields and you realise a page or document is missing or you have compiled in the incorrect order that you cannot go back and make changes. You have to start from the very beginning again! We would love to see this changed!

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9. Signature Interface

   There needs to be better organization of documents that are out for signature,

   You have to do alot to organize them on who they are out to, how long they have been out, when is the next reminder do. This interface could be so much better.

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10. "For Signature" Chaos

    Where is the "remind" setting?
    We are now unable to sort via "pending" "out for signature" and "completed" for businesses, this is critical for tracking mass mailings.
    We also can't see WHO (email address) we are sending the documentation to- we must rename every file to reflect this??

    28 votes

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11. Pengembang global media

    Tolong bantu jadi pengembang global media internasional

    2 votes

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12. Lost all templates & horrible user interface.

    All my templates are gone since the upgrade. I had spent HOURS creating these. How can I get them back without recreating all of them? This is extremely frustrating.

    Also, the new user interface is extremely difficult to navigate. Ex: If I'd like to find a document I've shared, it doesn't show me who it was sent to. I need to click on individual ones until I find the document sent to the right person. Please advise.

    35 votes

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13. Revert System Upgrade - New Layout is Terrible

    I do not like the new settings. How can I revert back to the old settings? The new upgrade doesn't have a good filter option to see on 1 screen what has been signed and what is still out for signatures. This is a terrible layout and I don't want to use it. Please advise.

    27 votes

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14. Page loading/ refreshes randomely issue

    I am using the adobe document cloud send for signature feature. As I am filling out the document details the page will just randomly refresh or start loading and I'll either loose all the typing i just did or I have to re open the document to finish it. Its incredibly frustrating. and slows down my work flow considerably.
    Please give this attention

    2 votes

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15. Adobe Sign Reminders

    Not really liking this new Adobe Sign setup. ...

    How do I set reminders on items out for signature once the document has been sent?

    23 votes

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16. ADOBE SIGN IS BROKEN

    THIS PAGE IS BROKEN -- ADOBE SIGN WILL NOT LOAD AND THERE ARE ERRORS IN THE JS CONSOLE IN CHROME

    2 votes

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17. send for signature doesn't work

    Doesn't work at all either from the cloud or from desktop. just spins perpetually

    •  

    4 votes

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18. assinatura

    licensa nao confirma

    2 votes

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19. send for signature does not wiork properly and does this every week, some days its good and some days it has errors

    Hi

    The adobe send for signature option always crashes and it makes it difficult to do my work.

    it works some days and it doesn't on others, this a weekly occurrence

    anything you can do to fix this

    2 votes

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20. You Suck

    Your new system SUCKS!

    Why did you remove the ability to determine where people sign?

    23 votes

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