713 results found
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Send for signature not working
I'm unable to upload documents to send for signature. The screen stays on the loading page. This is preventing me from being able to carry out my work.
1 voteHello Chloe,
We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.
We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.
Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.
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Template not working
I am experiencing issues with the templates. The receiving party is not able to complete their information, and I am getting it back blank. I've double checked the templates, and they are established correctly?
1 voteHello,
We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.
We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.
Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.
Sign in Acrobat Web Team
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ERROR EN EL SERVER, NO PERMITE SUBIR ARCHIVOS PARA FIRMAR ELETRONICA
AL INTENTAR SUBIR ARCHIVO PARA FIRMA ELECTRONICA SURGE EROR EN EL SERVER
0 votesHello German,
We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.
We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.
Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.
Sign in Acrobat Web Team
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Adobe not working
Adobe is down right now. Cannot send docuents to sign
1 voteHello STSS Inc,
We wanted to let you know that the issue affecting document sending has now been resolved. You should be able to send documents for signature again without any problems.
We’re truly sorry for the inconvenience this caused and appreciate your patience while it was being addressed.
Please let us know if you’re still experiencing any trouble or if there’s anything else we can assist you with.
Sign in Acrobat Web Team
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E-Signature errors
When attempting to send an e-template for signatures is there a way to avoid receiving error messages.
1 voteHi Britney,
We’re sorry to hear you’re running into error messages when trying to send an e-template for signatures — we understand how inconvenient that can be.
To help us better understand what’s happening, could you please share a bit more information about the error? If possible, a screenshot or short video showing the message would be really helpful for our review.
Thank you for your patience and for giving us the opportunity to assist.
Warm regards,
Sign in Acrobat Web Team
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Signatur funktioniert nicht + mehrere Dokumente können nicht zusammengeführt werden
Adobe Sign ist derzeit nicht in der Lage mehrere PDFs die man nacheinander hochläd zusammenzuführen.
Des Weiteren bekomme ich ständig Fehlermeldungen und bin derzeit nicht in der Lage Dokumente zur Unterschrift einzustellen!
1 vote -
Make setting chasers and reminders easier - it's very hard
Adobe Sign is not easy to use when chasing signatures that are missing. When I open a document having logged in, there should be an obvious button to click to chase missing signatures. Gemini says there should be a Manage Tab, but I can't see it
1 voteHello Matthew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Esign down
The esign feature is down.
1 voteHello Anna,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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Better edit / cancel options after initiating agreement
Sometimes I need to change who the recipient is (I know the original recipient can change it but I can't always depend on them to do it - sometimes they just ignore the document and reminders), or realize I need to edit a template or something after I've initiated an agreement. But your system doesn't allow me to edit anything after I've clicked to use the agreement. I can't even cancel it at that point, all I can do is hide it. It would be much more helpful if I could cancel the agreement in the prep state even before…
1 voteHi Rachel,
Thank you for sharing your feedback with us. We understand how important flexibility is when managing agreements.
Currently, here are the available options:
- Change recipients on an in-progress agreement: Go to Documents > Agreements > In Progress, select the agreement, and in the bottom part of the right-hand panel you can update the recipients.
- Cancel an in-progress agreement: From the same location (In Progress), select the agreement and click Cancel in the right-hand panel.
- Delete a draft: Go to Documents > Agreements > Drafts, select the draft, and click the trash bin icon in the right-hand panel.
- Delete a completed agreement: Go to Documents > Agreements > Completed, select the agreement, then under Actions > See More, choose Delete.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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"binder" default title is horrible
Your new request signatures format (changed maybe a year or more ago) is garbage. The way it was was better. There is no good reason for the default agreement title to be "binder". Before your horrible update, the default title was the name of the first document, and it was on the same page as the documents upload and organization. The default "binder" title is stupid, and I've had to cancel professional agreements out of sheer embarrassment because the title was "binder". You made an update, and you made things worse. This must get fixed, this is a terrible bug.…
1 voteHello Peter,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Template Renaming is Easily Missed Now
Before the upgrade, we used to be able to edit the name of the file in an area that was visible where we also input emails. Now it's tucked away at the top and easy to forget to edit the template name. This makes things harder to track as we send out multiple templates that end up having the same name. It would be nice to have a final step where you can see what the recipient will see in the email, so we can make adjustments before sending.
1 voteHello Tasi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Error preparing documents for e-sign.
having lots of trouble with esign feature. it won'k allow me to use templates that have been used for more than 3 years now. keeps giving error message even after reformatting document and reuploading.
1 voteHello,
Thank you for bringing this to our attention. We understand how inconvenient it is when using templates. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
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Document signature delay (pre meeting preparation)
It would be great to be able to prepare a document for signature so that during an online meeting while discussing the document we can simply push it out to be completed...
if you have mulitiple documents, applications etc, they could be completed very quickly as opposed to sending them after the meeting and waiting for the clients to complete them.0 votesHello Daniel,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Individual notifications for bulk-sends
Could you provide an option to be notified every time someone signs an agreement that was sent as a bulk-send? At the moment you only receive a notification when the first and the last one is signed. Thank you!
1 voteHello Sabella,
Thank you for your suggestion. We understand how helpful it would be to receive notifications for each signature in a bulk send. We will review your request and take it into consideration as we work on improving the notification experience for all users. Your feedback is greatly appreciated.
Sign in Acrobat Web Team
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ESIGN keeps turning itself on
I do not need 100% ESIGN compliant signatures and my settings keep getting reset to use them. Please fix this!
1 voteHello Ken,
Thank you for bringing this to our attention. We understand how inconvenient it is when your e-signature preferences reset automatically. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
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Reloading forever when Form filler is added
this last update is a bust, it continues to kick me out, reloading, not recognizing adding a form filler, like 10 times over, its so frustrating!
1 voteHello Zuriel,
Thank you for sharing your experience with the latest update. We’re very sorry for the frustration caused by the repeated logouts, reloads, and issues with the form filler. Please know that we are actively reviewing these problems and working to improve stability and reliability. To help us better understand and address the issue, could you share the specific steps you take or any patterns you’ve noticed that trigger these problems? Your feedback is extremely valuable as we work toward a smoother experience.
Sign in Acrobat Web Team
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ESign crashes
This program crashes frequently when I use the ESign tool.
1 voteHello Chelsey,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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Improve Bulk Send Error Messaging
UI spins indefinitely after bulk send. Network shows POST /api/rest/v6/megaSigns → 429 THROTTLINGTOOMANY_REQUESTS with body { "retryAfter": 76918, "message": "…try again in 22 hours." }. Region na4. Please surface this message to users and disable the send button until the window resets. (Include timestamp, account email, and the Request/Trace-ID from response headers if present.)
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Adobe Errors Request Signature
Not able to request signature, keep getting an error that states file has been unshared or deleted while I am trying to upload
1 voteHello Nick,
We are sorry you are experiencing trouble with request signature. We are currently reviewing the issue. Meanwhile, is it possible that the document that failed to opened was shared with you by another user? If it was, there's the chance of the original user restricting access to the document, thus not letting you us it.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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eSignature UI/UX is ****
The UX and UI for eSignature is an absolute garbage.
1 voteHello Michael,
Thank you for your feedback. Which are some of the specific aspects of the UI/UX that you would enjoy seeing changed? We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will consider your feedback during development.
Sign in Acrobat Web Team
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