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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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555 results found

  1. Adobe Signature Issues

    How do we get rid of incorrectly spelled names.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having issues with this feature. Could you provide more information about it? For example, where are you seeing this incorrect names? Once the agreement is sign or in the document ? A screenshot will be helpful too.

    Thanks,

    Sign in Acrobat Web

  2. auth.services.adobe.com refused to connect.

    Please fix this error: auth.services.adobe.com refused to connect.

    1 vote

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kimberly,

    Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we are still working to triage your issue and keep you informed about it.

    Best regards,

    Sign in Acrobat Web Team

  3. It does not get delivered to some emails even though they are valid

    Hello

    When a request for signature to some valid email addresses, the email get undelivered. Please assist

    2 votes

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with this feature.

    Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.

    If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:

    1. On the Main page click the "Documents" tab on the top left corner
    2. Click "In progress" under Agreements
    3. Find the agreement you want to do a follow up on, and click on it
    4. On the right hand panel that pops up, scroll all the way down
    5. You will find the "Recipients" section
    6. If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
    7. If they are not listed with numbers, there should be no problem on…

  4. auth.services.adobe.com refused to connect.

    Please fix this error:
    auth.services.adobe.com refused to connect.

    1 vote

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    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,


    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. 

    Would you mind telling us where this message is being displayed? Or, which steps  you took to have this message pop up?


    Also, try refreshing your browser's page, sometimes this kind of problem comes from the computer itself and/or the internet connection. 


    Please let us know if this issue persists to do a further review.


    Thanks,
    Sign in Acrobat Web Team

  5. Showing the wrong receiver name

    Showing the wrong receiver name
    I found a bug at the adobe acrobat
    Adobe Acrobat is changing the user name on consent form...

    I've filed a consent to L. S., but after sending it, Adobe is showing it as W.S. at the documents page, but when you go to check the file it shows a different name.

    Would it have any issues on the document signature and name displayed in the document?

    1 vote

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi UX Team,

    We're sorry that you're experience this issue, we will take under review your case.

    Thanks for letting us know, and if you have any other issue, doubt or suggestion, don't hesitate to write in this forums.

    Best regards,

    Sign in Acrobat Web Team

  6. Adobe E-Sign allowing only signer 1 in bulk send

    How do I add multiple signers?

    I want them to sign the same document in different places. The add a signer seems to be missing. I do not want everyone to be person 1. I need person 1, 2 and 3

    1 vote

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    Resolved  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Abbie,

    Thanks for requesting help with use, on the same page that you send on the screen shot, add the first signer, then use TAB or SPACE to add another email as signer.

    If you have any other question or suggestion, let us know.

    Best regards,

    Sign in Acrobat Web Team

  7. Want to delete e-mail addresses Adobe stores

    Need to be able to delete e-mail addresses of recipients as we wish. How do I do this?

    This is a privacy matter, and it mean lead us to use an out of date address.

    1 vote

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Curt,

    We appreciate that you reach out to us and we are glad to help. In order to clear recipient email suggestion, please follow below steps:

    1. Log in to Acrobat Web

    2. On the Home page, click on the User profile icon button on the top right corner of the screen

    3. Click on Settings

    4. On the Auto-Suggestions option, click on the Clear Suggestions button

    5. This will open a confirmation modal, click on Clear all button

    By doing this, the recipient email suggestions will be cleared out completely 

    Please feel free to reach out again if you have any further questions.

    Thanks,

    Sign in Acrobat Web Team

  8. ADOBE SIGN DOES NOT WORK 9 TIMES OUT OF 10 SINCE RECENT UPDATES

    Adobe sign literally just does not work half the time now. It's useless and our company is going to change to another service instead as a result. All of your recent updates have caused a myriad of bugs and none of them have been addressed despite giving feedback multiple times. Maybe it would be smart to focus on ensuring that your core services continue to work as intended instead of offering me AI tools that I don't want or need and are frankly useless when your base services don't work anyway.

    1 vote

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hello,

    We are sorry that you are experiencing problems with our application. Could you please provide more information on these? This will help us address them as soon as possible.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thank you,

    Sign in Acrobat Web Team

  9. Sign in parallel

    Would love for the sign in parallel option to come back!

    1 vote

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Bethany,

    We really appreciate your feedback and are working hard to improve the app with recurring updates. However, it is important to mention that parallel signing is available in the most recent version of the application. To enable this feature, you can use the following instructions:

    1. Start Request E-Signature workflow with any valid file

    2. On Add Recipient modal, uncheck the "Recipients must sign in order" checkbox. This will enable Parallel signing

    Please let us know if you have any further questions or comments regarding this or any other feature of our app.

    Thanks,

    Sign in Acrobat Web Team

  10. New Acrobat Layout

    New Adobe Acrobat interface is bringing me to tears.

    1 vote

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Kristine,

    We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.

    Thanks,

    Sign in Acrobat Web

  11. E-signature not working properly

    When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.

    1 vote

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Rebekah,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  12. features are missing

    I use features from the classic version such as file attachment, that are not currently available on this version. On the new version we cannot cc a person until the end of the process, but on the classic version we can cc someone at the beginning. We lose the ability to cc someone immediately upon switching from the new to classic. Can the cc option be available to us at the beginning of the process on the new version?

    I'm also having issues with the signature lines getting moved to a different location on the form after it is signed…

    1 vote

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Kathy,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Thanks,

    Sign in Acrobat Web Team

  13. Everything regressed

    This version of Adobe E-Sign sucks. How do I go back to the old version where things just worked?

    Adobe now balloons up files and then limits the amount for Adobe E-sign. It used to just work. I would question anyone's sanity if they recommended this iteration of Adobe.

    1 vote

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello James,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  14. Product is Frustrating

    I use this tool to create and edit PDFs and collect e-signatures using "Create Web Form" and "Request E-Signatures." Adobe seems to get more complicated and more difficult to use. A few specific complaints:
    (1) stop with all the interruptions about your new features. I don't want to take tours and learn about new features. I don’t need to learn how to edit a PDF. I don’t want to watch videos about Adobe. I have work to do and you're getting in my way.
    (2) I pay for this, it's buggy, it crashes. I just had to uninstall and re-install…

    1 vote

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Tim,

    We are sorry you are experiencing trouble with this feature and are triaging your issue and are gathering more information to understand the problem better. We appreciate your interest in helping us improve our product.

    Thanks,

    Sign in Acrobat Web Team

  15. Recipeints sign in order

    Under E-sign option, it would be good to have a popup to confirm if the a document needs to be signed by recipients in order. Recently we missed checking the option of recipients will sign in order and we had to cancel the agreement and send it again

    1 vote

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Harish Baskar,

    Thanks for your suggestion, we always take in consideration your comments, and we're glad that you let us know your thoughts about the web app.

    Again, thanks

    Sign in Acrobat Web Team

  16. Constantly getting error messages all evening 2024-03-12

    What is wrong with this platform - all it does is give error messages 2024-03-12

    1 vote

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Alma,

    Thank for reaching out and apology for the trouble. Our team has fixed the issue and app should work fine. Please let us know if you still face any issues.

    Regards,

    Acrobat web team

  17. Can't backspace or delete message body

    Hi - I've noticed that the "Backspace" key nor the "Delete" key are affective when attempting to edit the message box prior to sending a document for signature. Makes this theing a type-writer, effectively... Please look into this!

    1 vote

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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Drew Williams,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Acrobat Web Team

  18. Completed documents appearing in Waiting for you section

    There are signed documents that are appearing in the "Waiting for you section". They are completed and not in fact waiting for a signature. Please fix asap.

    1 vote

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Mincor Accounts,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.  We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  19. Signatures Not on Lines since Update

    Since the update, signatures and dates are not appearing in the spots they're supposed to be, or where the blanks appear to be before the form is sent for e-signature. Usually the signature/date is higher than the blank line, appearing in the form writing.

    1 vote

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Kelly Simms,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web

  20. Issues with Adobe Sign platform - status not updating

    Hi there, my team and I are experiencing issues with Adobe Sign documents not updating the status and signatures completed within the documents screen even though when you go into the document all signatures are completed. From the main screen the document is stuck on 'out for signature'. Can this technical issue please be investigated and fixed? thanks

    1 vote

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Tegan Findley,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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