674 results found
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Hate new interface
this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating
2 votesHello Simon,
We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:
- Press Command (⌘) + Z on macOS to undo.
- Press Ctrl + Z on Windows to undo.
- Right-click the field and select "Delete Field".
- Click the field and press the Delete key on your keyboard.
We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Signature Requests going to SPAM folders
As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.3 votesHello The Legacy Inspection Group,
We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Allow roll back to old version of E-sign
Can we please have the old version of E-sign back. We keep getting these updates forced on us and up till now have been able to roll back to the old version. The old version was more user friendly than the current version. We're looking at other providers with a view to moving when our current subscription is expiring
1 voteHello Mr. Wilks,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Document stuck in waiting to prefill and will not allow me to cancel the agreement
I am having this same issue. It still does not work. I have sent out a document and it is stuck in the waiting for me section and will not let me delete it. Support was not able to help
1 voteHello Adeleta,
We are sorry you are experiencing trouble with the new experience. If you want to hide an agreement in a "Pre-fill" state you can always:
1. Go to Documents -> Agreements -> Waiting for you
2. Select the agreement you want to hide.
3. Click on "Hide Agreement" on the Right Hand Panel. We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Pésima actualización
Buenas tardes.
La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.1) Hay que hacer más clics para abolutamente todo.
2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.
3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.
Sería una buena idea poder creer un template de las opciones, por ejemplo:
1) Que por defecto se tenga que firmar en orden.
2) Que por defecto solicite x cantidad de firmantes y…
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
We hope you find this answers useful:
2.The best way to edit the name of the files "binder1" is opening "add message" you will be able to edit the name of the agreement before sending it. Or you can also edit the name by clicking on the name of the agreement that is on the top of the screen and click on the pencil icon.
3. You should be able to drag and drop multiple files or select multiple files at once. If not. You can let us know the steps you follow and we can help triage the failure to solve it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Give us the old version back.
Get rid of the new version. I now have a crick in my neck as everything is squished on the left had side of my screen. Very uncomfortable. Gives the file stupid names "binder" - whats that about? I should sack your software engineers as they have totally destroyed the product.
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
The best way to edit the name of the files is opening "add message" you will be able to edit the name of the agreement before sending it.
Hope this information is useful to you.
If you have any further questions or concerns, please do not hesitate to contact us.
Sign in Acrobat Web Team
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Usage issues
After Adobe updated the functionality, it became more difficult for users like me to work because the functionality was difficult to use.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We are always working to improve the experience. We value your feedback.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Renaming Binders
Will not let us rename a binder. Save button does not work when we go to rename it.
1 voteHello,
We are sorry you are experiencing trouble feature . We are triaging your issue and are gathering more information to understand the problem better.
Could you help us to describe the steps in which you encounter the issue so we can solve it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Automatically alters form fields that have already been filled out.
I hope Adobe can have a setting that doesn’t alter the form fields and allows the document to be used solely for signatures.
1 voteHello Christine,
Could you help us describe more the issue you are having. It could be useful if you describe the workflow.
Thank you for your comments and feedback.
Sign in Acrobat Web Team.
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Bring back Adobe Sign
Hi,
How do we get the old Adobe Sign Back. This new interface is not user friendly nor does it all our company send COMPLETED LEGAL documents like we used to. This is cause delays and frustrations from leadership and clients.
1 voteHello,
Sorry to hear that you are having issues with the new interface.
Something that I can suggest to do is the following:
- Sign in
- Click on the documents tab on the nav bar on top.
- Once open click on the left hand panel on "agreements"
There you can observe the list of agreements that user has send you can filter them out by completed or in progress.
Hope this information is useful.
Let us know if you have any other question.
Sign in Acrobat Web Team
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Links timing out
My recipient David Granado cannot open the w9 and direct deposit links i sent him. He says it times out. I tried texting your AI bot, but it's useless. Is this a browser issue from my recipient or are the links bad?
2 votesHello Brian,
We are sorry you're experiencing issues. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs with this specific type of documents? Any additional information that you could provide will help us address this issue as soon as possible.
Thanks,
Sign In Acrobat Web Team
Add a comment…
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Organizing Adobe Sign
Adobe Sign Agreements are not able to be moved to folders, even after they are completed. A folders feature for Adobe Sign would be extremely helpful for organizing agreements.
1 voteHi Tara,
Thank you for your suggestion! We appreciate your interest, we are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Embeddable Videos in Documents Recommended
I think your electronic signature service is amazing. I am proud to be associated with your brand. The only feature that I wish you had is the ability to embed a Vimeo video directly within a signable document. It can still be a traditional, classic portrait-shaped document that prints well as a static PDF. However, video matters a lot for proposals in 2025. PandaDoc and GoHighLevel both have traditional classic style of documents for print, but they offer embeddable YouTube and Vimeo videos. All of the web-based proposals (Qwilr, betterproposals.io, Proposify, etc.) can embed videos, but I understand your goal…
1 voteHello Jesse.
Thank you for your suggestion! We appreciate your interest in helping us improve our product with embedded videos. We are always looking for ways to improve our products and will definitely consider your request.
Sign in Acrobat Web Team
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bug position of e signature
the position of the signature in request e signature is not at the place where the signature field is added to.
regards
Michael Frey
mfrey@tenneco.com1 voteHello Michael,
We are sorry you are experiencing trouble the signature's position. We are reviewing your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-Sign Malfunction
The E-Signature Request function is malfunctioning.
I cannot place fields. I cannot get signatures correctly. This is incredibly frustrating.1 vote
AdminJose Carlos Lozano
(Admin, Adobe)
responded
Hello Chris,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
Add a comment…
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Fix New Sign's inability to properly assign fields in templates
DO NOT force Sign users to use New Sign until is ready; it is not ready now.
New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
New Sign breaks…1 voteHello Tim,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Esign not working
Your service isn't working. Attempting to upload esigned documents is throwing the attached error
1 voteHello ,
We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.
Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Few new useful options and desktop version glitches
Hello Adobe Team,
highly appreciate your efforts to continuously improve the product.
there are couple of points i wanted to bring to your attention.
1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.2) I'm an accountant and have to send various types of documents to…
1 voteHello Jay,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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to be able to change signatures on mobile phones
Hi there,
On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks1 voteHello,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Resending of E-sign Request
Resend e-sign request
1 voteHello Ash,
We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:
- Does it happened with an specific file?
- Does it happened with an specific recipient?
- Could you provide a screenshot or the document were you are seeing this?
Any information that you can provide will be really useful to triage and fix this issue.
Thanks,
Sign in Acrobat Web
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