506 results found

1. difficult and very time consuming

   it is so difficult and time consuming trying to fill out an application from lining up the sentence area to activating the sentence I want to continue on as clicking on the sentence does multiple things including moving the sentence plus finding what I need to click on just to start filling out the form

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Cressy,
   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
   If you still prefer to use the earlier version you can revert back by following these steps:
   1.   Click on your profile icon.
   2.   Select "Settings".
   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

2. I can't upload a signed document.

   I can't upload a signed version and your user UI is horrible.

   https://helpx.adobe.com/sign/using/upload-signed-documents.html#:~:text=To%20enable%20the%20ability%20to%20upload%20agreements%3A%201,the%20signer.%204%20Save%20to%20commit%20the%20change.

   That help topic doesn't work.

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,
   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

   1. Open the agreement draft experiencing the issue.
   2. On the left panel, scroll down and click "View more".
   3. Click the "Switch to legacy version" link.

   This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

3. Stop tweaking the program!

   Seems like every couple of weeks you change the e-sign program! So frustrating! This particular version creates fields that are too big for my document -- it worked just fine before.

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Mike,

   
   We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   
   We appreciate your patience and cooperation in resolving this issue.

   
   Sign in Acrobat Web Team

   Hi Mike,

   
   We are sorry you are experiencing troubles with the current version of our app. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   
   We appreciate your patience and cooperation in resolving… more

4. Hostile Pricing

   I was filling in a pdf job application online using acrobat.adobe.com. Now I would like to change some of my answers but my text is no longer editable after closing and reopening the browser.

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5. E-signature change is TERRIBLE!!!!!

   OMG this new version I used today for E-signatures is TERRIBLE!!! It takes forever and is not easy to use at all! It wouldn't send automatically send to me for signature. I had to go and find out how to start the process. VERY un-user friendly. Why change something that isn't broken? How can I use the previous version (from last week!!!)?

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Rebecca Richardson,

   We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making this adjustment.
   We appreciate your patience and cooperation in resolving this issue.

   
   

   Sign in Acrobat Web Team

   Hi Rebecca Richardson,

   We are sorry you are experiencing trouble with the new feature. Could you please provide some additional information?

   • Steps to Reproduce: A video or detailed description of the steps you take to encounter the issue.
   • Specific File: If the issue relates to a particular file.
   • Additional Details: Any other information you believe might be relevant, such as error messages or unexpected behavior.

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making… more

6. AdobeSign Feedback

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move them with mouse. If we can fix this one it'd be great too!

   3. Other problem I'm facing is that, since I normally have more than 1 document that need signature on, sometimes I get to the page for signature and I realize I forget 1 document! AdobeSign doesn't allow me to go abck and add another document! I ahve cancel everythign and start over.

   4. Sometimes there is a typo in the document I send for signature. DocuSign allows me to edit the file I sent without cancelling the whole thing! If you can cadd this feature, it's be amazing.

   I appreciate all your support and effort to make this better everyday.

   1. I use AdobeSignature alot.
      The limit on the size of the file is very inconvinient because most of my files are over 8MB. With other esiganture apps like docsSign there is no limit on the size.
      I would really appreciate it if we can increase the limit

   2. When I select multiple documents and drag and drop to "Request e-signature" it combines all the documents. First I have to rearrange the order which is not very user friendly! i have more than 10 documents, and I can only change the order by clicking on the up/down icon and I cannot move… more

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   Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Sina,
   We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

   1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

   2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

   3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

   1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
   2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
   3. Here you can find the "Organize Pages" option. Click on it
   4. Use the "Insert pages" option to add any missing file to the current agreement

   4. For this issue, if you use the "Edit" option you can easily modify your documents

   
   

   We really appreciate your feedback on the current state of the app, and we want to let you know that we will make our to address this issues.

   
   

   Please note that some features are not yet available in the newest version. You can find more information about it here: learn more.
   If you continue to encounter this issue, you have the option to revert to the previous version:
   1.    Click on your profile icon.
   2.    Select "Settings".
   3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
   4.    Click "Save" and wait for the confirmation message.
   This change will only affect new drafts created after making this adjustment.

   
   We appreciate your patience and cooperation in resolving this issue.
   Sign in Acrobat Web Team

   Hi Sina,
   We are sorry you are experiencing trouble with our app. Let's address the points you're mentioning

   1. File size limit is at the moment 8mb, we will analyze your request and consider it for future updates.

   2. We are aware of this problem and we are working on solving it as soon as possible, please expect this to be fixed in future updates.

   3. For this problem, with the current version of the app is possible to add a file to the agreement before sending it. Please follow below steps:

   1. After starting Request e-signatures workflow, you should land on "Add Recipient" modal. Fill in recipient information and click on "Continue"
   2. On the next view, on the left side of the screen (above the left hand panel) you should find the "Edit" button. Click on it
   3. Here you can find the "Organize Pages" option. Click on it
   4. Use the… more

7. Je kan geen 2 aparte documenten meer versturen zonder dat deze automatisch gecombineerd worden

   Sinds de nieuwe upgrade voor elektonische ondertekening kan ik geen 2 aparte documenten meer doorsturen zonder dat deze automatisch gecombineerd worden. Wat is hier de oplossing?

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello,

   We are sorry you are having trouble with the new update. You can revert to the previous version of Request signature by following this steps:

   1. Click on your profile
   2. Select Settings
   3. In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
   4. Click Save and wait for the confirmation toast

   This will apply only to NEW drafts created after changing this setting, please let us know if this resolve the issue.

   Thanks,

   Sign in Acrobat Web Team

8. E-sign button Not functioning to actually send

   The E-sign feature is not working this morning. You could edit document but can't actually send for signature the "button" to continue after you add message to send is not there.

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   Need Info  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Maureen Armstrong, 

   We are sorry you are having trouble with this feature. Could you provide more information about? For example:

   1. Steps you usually do when triggering this error
   2. The documents that you use

   And any other information will be really helpful to us.

   Thanks,

   Sign in Acrobat Team Web

9. AdobeSign bugs

   AdobeSign update has created bugs:
   1) Changing a field to a 'date' field crashes and resets the form.
   2) Client cannot see first page of pdf to sign, either in browser or in Adobe Acrobat.

   This software is currently not in a useable condition.

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   Need Info  ·  AdminHector Luna (Admin, Adobe) responded

   Hi Chris Lang,

   We are sorry you are having trouble with this feature. Could you provide more information about? For example:

   1. Steps you usually do when triggering this error
   2. The documents that you use

   And any other information will be really helpful to us.

   Thanks,

   Sign in Acrobat Team Web

10. Text fields converted to single line.

    Created a multi-line text field in Acrobat, but when sent out for eSignatures it always converts the text fields to single line of text. This is super annoying.

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    Under review  ·  AdminHector Luna (Admin, Adobe) responded

    Hi David Walker,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

11. Update ruined comb fields

    Hi there,

    Ever since the update, the comb fields no longer work. This is becoming very problematic. For some reason they appear when I edit the template (top picture of attachment), but as soon as the template is being prepared for sending, they disappear (bottom picture of attachment). Please fix!!!!

    •  

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Robertson Gymnastics Academy,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

12. Modern e-sign request functionality is unusable

    The modern E-sign Request functionality is unusable and doesn't satisfy any pre-existing business requirements.

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    Need Info  ·  AdminHector Luna (Admin, Adobe) responded

    Hi Alice Tran,

    We're sorry you're having this issue, we will take this under review.

    Can you help us providing more information that you found relevant? How long have you had this problem?

    Best regards,

    Sign in Acrobat Web Team

13. No space for writing name while sending to bulk users

    I want to share same documents to multiple users but there is no option to write name while sending bulk documents. How can we organize documents using an email address. There should be area to add names as well while sending bulk documents.

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    Gathering Feedback  ·  AdminHector Luna (Admin, Adobe) responded

    Hello Sheridan Price,

    We are sorry you are having trouble with this feature. The following steps might help you:

    1. On Home > E-Sign
    2. Click E-Sign (on top menu)
    3. Click on Send in Bulk
    4. Select or Drag and drop multiple files
    5. Under "Add Recipients" section
    6. Type email and click enter
    7. Repeat step 6 until all recipients are added
    8. Proceed to prepare document

    Please, let us know if this information helps you.

    Thanks,

    Sign in Acrobat Web Team

14. Hebrew text is gone when exporting

    I can add text in Hebrew, but when I download or print the PDF, all Hebrew text is gone!

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    Started  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Noam,

    We are sorry you are having trouble with this feature and appreciate your comments. We are actively working to resolve this issue.

    Thanks,

    Sign In Acrobat Web Team

15. Actualización de versión dificulta el envio a firma

    La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo seleccionaba y daba clic sobre el documento. espero puedan resolver esto, la verdad la actualización hace mas demorado el proceso

    La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo… more

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hola,

    Lamentamos que este teniendo problemas con esta actualización y agradecemos sus comentarios. Los tomaremos en cuenta para futuras actualizaciones. 

    Puede regresar a la versión anterior si sigue los siguientes pasos:

    1. De click en la foto de su perfil
    2. Seleccione configuración
    3. En la sección "Configuración de firma electrónica" desmarque la palomita de la casilla
    4. De click en Guardar y espere la confirmación

    Ahora todos los nuevos borradores de acuerdo que cree a partir de este cambio se crearan usando la versión anterior. Esperamos seguir recibiendo sus comentarios sobre las futuras actualizaciones!

    Gracias,

    Sign in Acrobat Web Team

16. font sizes don't fit in box

    The size of font cuts off no matter how small or big I make the box. PLEASE FIX

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Lori,

    We are sorry you are having trouble with this feature. Could you provide more information? For example:

    1. The type of box/field you are trying to add
    2. The steps you do

    And any other information that you deem important will be helpful to us.

    Thanks,

    Sign in Acrobat Web Team

17. Reload Error

    Hello,

    Often when I go to sign something I get an error saying I need to reload the document and then when I do, all of the data is gone from not saving. This happens to me on 60% or more of the documents I sign and it's becoming quite frustrating.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Danielle,

    We are sorry you are having trouble with this feature. Could you provide more information about? For example:

    1. Steps you usually do when triggering this error
    2. The documents that you use

    And any other information will be really helpful to us.

    Thanks,

    Sign in Acrobat Team Web

18. Tick box in settings to sign in order as default

    Please add an option in settings to require signers to sign in order as a default

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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Cecil,

    We appreciate your suggestion and will consider it for future updates.

    Thanks, 

    Sign in Acrobat Web Team

19. Fix your terrible new template system.

    You have RUINED my perfectly working templates!

    I had perfectly designed templates working exactly the way I needed them to, but your "New and Improved" system is super buggy and doesn't recognize who is assigned to what field and creates garbled text on the forms.

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Under review  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Joshua,

    We are sorry you are having trouble with this experiences. We will look into this issue, please let us know if you have any more feedback regarding this experience.

    Thanks,

    Sign in Acrobat Web Team

20. e-signature dashboard

    There really should be an option to sort by 'status' It is difficult to find unsigned agreements. I would love to see a filter also. Please see attached picture for details.

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    Under review  ·  0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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