562 results found
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Can't find how to update my signature as a non-paying recipient of a sign request
When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
https://helpx.adobe.com/sign/using/create-electronic-signature.htmlBut from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not…
1 voteHi Prof Daniel Wigdor,
We are sorry you are having trouble with this experience, we are reviewing your issue. Could you help us proving any other information that you found relevant?
Thanks,
Sign in Acrobat Web Team
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I have the same issue- with 24x36 drawings
I'm having issues with signed documents. signatures are not going where they are placed.
1 voteHi Raymond Rase,
We are sorry you are having trouble with this feature. Could you provide more information about? For example:
- Steps you usually do when triggering this error
- The documents that you use
And any other information will be really helpful to us.
Thanks,
Sign in Acrobat Team Web
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Update is THE WORST!
THIS IS HORRIBLE!! the new updates that you made to esign are TERRIBLE it makes it almost impossible to use. I have been sending all of my contracts with adobe for the last 4 years for my business and now I am about to look for a new product. Why did you change this? it was great the way it was.
1 voteHi Shawn Straub,
We're sorry you're having issues, could you provide us more information? Which kind of troubles are you encontering?
Thanks,
Sign in Acrobat Web Team
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Signers on Adobe Sign
For Adobe Sign
When creating a document to sign you cannot edit recipients after the initial stage. This has been a problem in our firm when we realize an additional signer is needed. We need to start from scratch when this happens which is a huge inconvenience.1 voteHi Brianna Tipping,
We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using, or the steps you're following. In order to add recipients while you already started to prepare the document, while on Modern E-Sign, on Left Hand Panel, at the top of it, click on EDIT, the Recipient Modal will be displayed and you'll be able to add more recipients.
Hopefully this information helps you. Let us know if you still have troubles.
Best regards
Sign in Acrobat Web Team
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E Signature now awful
The new e signatures is really terrible.
The previous version was much better.
Please fix this.1 voteHi Odyssey Property Concierge,
We're sorry you're having a bad experience. You can go back to Legacy E-Sign by selecting it on Settings. Only new drafts will send you to Legacy E-Sign, those that were made with Modern E-Sign will send you to Modern. Hope this information helps you, let us know if you still have troubles.
Thanks,
Sign in Acrobat Web Team
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Requesting Esigantures is BROKEN
Please allow us to revert to the old way of Requesting E-Signatures, the interface that actually worked. I already unchecked the box in settings to try the new interface, hoping it would get me back to the old way, and I'm still being forced to use the terrible awful stupid new website despite my wishes.
1 voteHi Emma Therrien,
We're sorry your having issues, in order to go back to Legacy or "old" E-Sign experience, you need to have unchecked the box on settings as you mentioned, new drafts created will be on Legacy, but the ones created while the settings were enabling Modern or "new" E-Sign, will send you to Modern E-Sign experience. If it still sent you to Modern, with the setting enabling Legacy, while preparing document, on Left Hand Panel (LHP), scroll down and click on "View More", and in the bottom of the panel an option to go to Legacy experience. Click it and it would send you to Legacy E-Sign.
Let us know if you still have any kind of trouble.
Thanks,
Sign in Acrobat Web Team
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New esignature module is bad
please fix esign interface
1 voteHi Emma Therrien,
We're sorry your having issues with the interface, could you provide us more information? What kind of interface issues?
Thanks,
Sign in Acrobat Web Team
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New esignature module is bad
The new e-signature design is missing some essential features, such as: the ability to add a second file/document after adding the first, and to sign something BEFORE it gets sent to the recipient. Why would you make all these unnecessary changes to a module that worked perfectly well.
1 voteHi Emma Therrien,
We're sorry your having issues with the new e-signature. In order to add multiple documents you can use "Send in Bulk" it's under E-Sign > Get others to sign > Send in bulk.
And in order to sign before it gets sent, you could enable Sign in order and add yourself as recipient, or just add yourself as recipient (but in this case the signing could be parallel).
Let us know if the information provided helps you.
Thanks,
Sign in Acrobat Web
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Adobe Sign 100 Page Limitation
So we moved our organization from DocuSign to Acrobat Sign via Acrobat Pro subscription. Our users start encountering a 100 page limitation. Support says you need an enterprise plan to move up to 500 pages. Looked at the enterprise plan, for some reason it has a 150 transaction limit, but the cheaper option is unlimited? Who is making these decisions? So you have to pay more to get less? This is an incredibly strange decision. Imagine if Microsoft told its customers they could only send 150 emails on 365 unless they move to a cheaper plan.
https://helpx.adobe.com/ca/sign/using/transaction-limits.html
1 vote -
Cannot Add Attachments
The new adobe sign is not good. I can no longer figure out how to add attachments to the signature page.
1 voteHello Danielle,
We are sorry you are having trouble with this feature. To add an attachment to an agreement you need to click the attachment field, then a file explorer should open where you can select the field. Please let us know if this resolves your issue.
Thanks,
Sign in Acrobat Web Team
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Fault within the product
Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.
1 voteHello Ashfaaq,
We are sorry you are having trouble with this experience, we are reviewing your issue.
Thanks,
Sign in Acrobat Web Team
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UPDATE HORRIBLE PLEASE REVERT!!!
How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS…1 voteHello,
We are sorry you are having trouble with this experiences. Could you provide more information about it? For example, the features that are missing and you frequently use or what about the new version is causing you trouble.
Thanks,
Sign in Acrobat Web
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Recipient Delay
Hello! My team recently noticed that the duration of the recipient receiving the document after we sent it out is significantly longer. Before this it was only about 5 minutes before they receive it in their email but for now, it could take more than 30 minutes. I'm wondering if it's a glitch that is being worked on right now? Thank you!
1 voteHello,
We appreciate your feedback and we will take a look to see what is causing this delay. Please let us know if you have any suggestions or issues regarding this experiences.
Thanks,
Sign in Acrobat Web Team
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Unprofessional E-Documents
This newest update is HORRIBLE. The fields move all over the document after you fill it. It is not acceptable as it looks unprofessional.
1 voteHello Mike,
We are sorry you are having trouble with this feature. Could you provide the file that you used where you encounter this issue? and any other information that you might deem important for us to know.
Thanks,
Sign in Acrobat Web Team
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Go back to classic 2022
Make it more like the desktop version. I can't see some completed fields on my document.
1 voteHi Raymond,
We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using
Best regards
Sign in Acrobat Web Team
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Unhappy with the constant updates
Our business uses Adobe predominately for the e-signing feature. When we first purchased the service it was relatively easy to use, smooth and no major issues. In the past two months Adobe has updated the entire e-signing product at least four times, meaning buttons are changed around for no reason, it takes re-learning the service every time.
It used to be almost instant to send to our clients, it now takes upwards of ten minutes. It's slow and clunky. Constantly freezing and restarting. It takes sometimes up to an hour to update, meaning we cannot use the service in that…
1 voteHello Carli,
We are sorry that you are having trouble with this new updates and appreciate your feedback. Can you provide more information about this issue? For example, the steps that you use and cause problems and any information that you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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Repeat fields NOT available on Mac version; ONLY on web
Advanced Field Actions like “Repeat field on all pages” are only available on the WEB VERSION of Adobe Sign. See attached.
1 voteHi Craig,
We appreciate your feedback and we will consider it for future updates.
Thanks,
Sign in Acrobat Web Team
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IRS Compliance on Signature Documents
The IRS requires that we password protect documents that are sent for signature. If this is no longer a feature that is going to be offered, please let us know as we will have to look for another company that can comply with this requirement.
1 voteHi Kimberly,
Thank you for letting us know your concern on this topic. However, current version of the app does support password protection for documents sent for signing.
In a normal "Send for signature" workflow, user can add password verification for any recipient involved in the agreement by following next steps:
- Select the file which will be sent for signature and start "Request e-signatures" workflow as usual.
- Once in "Request e-signatures" view, add any fields required
- Click on "Review and Send"
- Once in the "Review and Send" view, on the right side, you will see the list of recipients and a three-dot button for each of them.
- Click the three-dot button and you will see the "Add password verification" option displayed
- If you click on it, an input field would appear, allowing you to add a password to that specific recipient.
Please let us know if this information was useful…
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E-sign individual documents
Please bring back the ability to retain individual documents with e-sign agreements
1 voteHi Gayle,
Thank you for your feedback, we really appreciate it. In order to provide you with valuable assistance, could you please give us more details on the feature that needs to be implemented? For example, how it used to work in previous versions.
Best regards,
Sign in Acrobat Web Team
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Difficulty in having clients sign document
Many of our clients have difficulty in finding their document to sign because it is not coming from an address they recognize. Is there any way that the sender's address could be mine rather than AdobeSign?
1 voteHello,
We really appreciate your feedback. Unfortunately, there is no way to do this at the current state of the app, but we will consider this for future updates. Please let us know if there's anything else that we could improve.
Thanks,
Sign in Acrobat Team
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