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  1. Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I need to send 40+ individual invoices for signing when before it was only 2 bulk signs and I could then download the files. Please help bring this back or help me find the function for it.

    1 vote

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    Hello Gordon,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please tell us the specific steps you took in order to face this issue? Also, if you could record a video or take a screenshot it would help a lot!

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. [ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures.

    This box is invisible to clients over 70 years of age. Please make this acknowledgement more visible. Clients click on the nearby click to continue button 100s of times and get frustrated.

    1 vote

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    Hi Brandon,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request. We are currently reviewing this request.

    Sign in Acrobat Web Team

  3. The new version of Esignatures is terrible. Continually crashing, crashes when adding additional pages, name of document not easily accessible. reminders not accessible.

    1 vote

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    Hi Cailean,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    Could you please help us with a screenshot or a video when any of these issues happen? It will help us a lot!

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. Have the box for Firt Name Last Name show to filler/signer when filling a web form. Upon submission of the form autofill the signer's First Name Last Name & Email from the form to confirm they are the same.
    Subsequently, offer myself/the client an option to have filler/signers required to enter their Name and Email so that the form autofills those spots on the form.

    Our applicants are confused when they are not able to enter their name because it shows a blank space, and oddly enough it shows the email spot. We have it set to this likeing for…

    1 vote

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    Hello Nichole,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  5. We've acquired a question growth for the Cincinnati Bengals in advance of the NFL accordance towards NFL Community insider Mike Garafolo, the Bengals will hold operating again Zack Moss soon after a deal , who was signed as a no cost consultant as a result of the Bengals within just the 2024 offseason in the direction of switch Joe Mixon, obtained 242 yards upon 74 rushes and scored 2 touchdowns inside of 8 online games 6 starts off). He way too trapped 23 passes for 187 yards and a ranking. He'll input the 2025 period at 27 decades of age…

    1 vote

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  6. A decent percent of my customers are unable to find the box at the bottom of the page which must be checked before click the click to sign button. Many forms have had to be printed and many miles driven in order to bring conncect these forms to clients for manual signature. Please make the Agreement box easier for everyone to see if it needs to be checked. Or change it into a button people can click on it to continue. As of now they just keep clicking the click to sign button over and over without ever seeing the…

    1 vote

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    Hello Brandon,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  7. There's a bug under E-sign > Request e-signatures. When I choose a template and then proceed to the next dialog, 80% of the time it chooses a totally different template than the one I selected. See attached screen recording.

    1 vote

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    Hello Seth,

    We’re currently reviewing the issue, but we’d appreciate your help in understanding it more thoroughly.

    Could you please share the specific steps you took leading up to the problem? This information will help us identify the root cause more efficiently to fix it as soon as possible.

    Thank you in advance for your cooperation!

    Best regards,

    Sign in Acrobat Web Team

  8. I have a person that is seeing someone else's form in their manage tab under the in progress section. The person is CC'd on the form, but we have not seen this happen before. Can you please help me understand why this is happening?

    1 vote

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    Hello Brandy,

    Thank you for reaching us regarding this behavior. At the moment we are reviewing this issue, we appreciate your patience and cooperation. We'll get back to you as soon as we finish with this process.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  9. This form continues to send to the client daily even though it's already signed. Why????

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    Hello Denise,

    We understand you are encountering some trouble with our feature in Request e-signatures. We apologize for any inconvenience this may cause.

    We are currently reviewing your case.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  10. Hi, please add filters with Documents, which are being sent by ME , and REJECTED or REQUIRED ADDITIONAL ACTION , these should be some how monitored, otherwise, all becamomes COMPLETED agreements,i

    1 vote

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    Hello Farkhod,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  11. The page crashed and when I restarted it removed all the forms I added... this product is very slow and buggy

    1 vote

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    Hello Justin,

    We are sorry you are experiencing trouble with this feature.

    Could you please tell us more about this behavior? Does it happen all the time or just with some documents? Which browser do you use?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team


  12. In the newest version, specifically for e-signature, you need to add the area to allows the document to come back to the sender password protected. IRS regulations require that documents be password protected.

    We can send it out to the client with a password, but it no longer has the option to add a password when it comes back from Adobe saying the signatures are completed. I had to chat with one rep and call and speak to another to get it reverted to the old version in the app. Which I prefer to use my browser and no longer…

    0 votes

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    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Sign in Acrobat Web Team

  13. Can we please have the old version of E-sign back. We keep getting these updates forced on us and up till now have been able to roll back to the old version. The old version was more user friendly than the current version. We're looking at other providers with a view to moving when our current subscription is expiring

    1 vote

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    Hello Mr. Wilks,


    We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.


    Thanks,

    Sign in Acrobat Web Team

  14. this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating

    2 votes

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    Hello Simon,

    We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:

    • Press Command (⌘) + Z on macOS to undo.
    • Press Ctrl + Z on Windows to undo.
    • Right-click the field and select "Delete Field".
    • Click the field and press the Delete key on your keyboard.


    We appreciate your feedback and hope this clears things up.


    Thanks,

    Sign in Acrobat Web Team

  15. https://community.adobe.com/t5/adobe-acrobat-sign-discussions/how-to-cancel-a-prefill-agreement/m-p/10504258

    I am having this same issue. It still does not work. I have sent out a document and it is stuck in the waiting for me section and will not let me delete it. Support was not able to help

    1 vote

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    Hello Adeleta,


    We are sorry you are experiencing trouble with the new experience. If you want to hide an agreement in a "Pre-fill" state you can always:

    1. Go to Documents -> Agreements -> Waiting for you

    2. Select the agreement you want to hide.

    3. Click on "Hide Agreement" on the Right Hand Panel. We appreciate your feedback and hope this clears things up.


    Thanks,

    Sign in Acrobat Web Team

  16. Buenas tardes.
    La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.

    1) Hay que hacer más clics para abolutamente todo.

    2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.

    3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.

    Sería una buena idea poder creer un template de las opciones, por ejemplo:

    1) Que por defecto se tenga que firmar en orden.

    2) Que por defecto solicite x cantidad de firmantes y…

    1 vote

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    Hello,

    We are sorry you are experiencing trouble with the new experience.


    We hope you find this answers useful:

    2.The best way to edit the name of the files "binder1" is opening "add message" you will be able to edit the name of the agreement before sending it. Or you can also edit the name by clicking on the name of the agreement that is on the top of the screen and click on the pencil icon.


    3. You should be able to drag and drop multiple files or select multiple files at once. If not. You can let us know the steps you follow and we can help triage the failure to solve it as soon as possible.


    Thanks,

    Sign in Acrobat Web Team



  17. Hello. the new adobe sign doesn't automatically make the name of the document the name of the first attached file. It automatically names it binder. Could you update this please

    0 votes

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    Hello Jessica,


    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.


    Thanks,

    Sign in Acrobat Web Team

  18. Get rid of the new version. I now have a crick in my neck as everything is squished on the left had side of my screen. Very uncomfortable. Gives the file stupid names "binder" - whats that about? I should sack your software engineers as they have totally destroyed the product.

    1 vote

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    Hello,

    We are sorry you are experiencing trouble with the new experience.

    The best way to edit the name of the files is opening "add message" you will be able to edit the name of the agreement before sending it.

    Hope this information is useful to you.

    If you have any further questions or concerns, please do not hesitate to contact us.


    Sign in Acrobat Web Team

  19. After Adobe updated the functionality, it became more difficult for users like me to work because the functionality was difficult to use.

    1 vote

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    Hello,

    We are sorry you are experiencing trouble with the new experience. We are always working to improve the experience. We value your feedback.

    If you have any further questions or concerns, please do not hesitate to contact us.


    Thanks,

    Sign in Acrobat Web Team

  20. Adobe E-Signatures update is just as awful as the last time you tried to update. Please bring back feature to revert back to old version.

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