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Acrobat Web

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555 results found

  1. Hello

    When a request for signature to some valid email addresses, the email get undelivered. Please assist

    2 votes

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    Hello,

    We are sorry you are experiencing trouble with this feature.

    Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.

    If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:

    1. On the Main page click the "Documents" tab on the top left corner
    2. Click "In progress" under Agreements
    3. Find the agreement you want to do a follow up on, and click on it
    4. On the right hand panel that pops up, scroll all the way down
    5. You will find the "Recipients" section
    6. If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
    7. If they are not listed with numbers, there should be no problem on…
  2. Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.

    2 votes

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    Hi Eve,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. I had issues when Sending the document to signature, I could not delete any of the text in the message body.

    2 votes

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    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. How do we get rid of incorrectly spelled names.

    1 vote

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    Hello,

    We are sorry you are having issues with this feature. Could you provide more information about it? For example, where are you seeing this incorrect names? Once the agreement is sign or in the document ? A screenshot will be helpful too.

    Thanks,

    Sign in Acrobat Web

  5. Please fix this error: auth.services.adobe.com refused to connect.

    1 vote

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    Hello Kimberly,

    Thank you for contacting Sign in Acrobat Web Support regarding the issue. We apologize for any inconvenience you may have experienced while attempting to connect to aut.services.adobe.com, we are still working to triage your issue and keep you informed about it.

    Best regards,

    Sign in Acrobat Web Team

  6. Please fix this error:
    auth.services.adobe.com refused to connect.

    1 vote

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    Hi Kimberly,


    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. 

    Would you mind telling us where this message is being displayed? Or, which steps  you took to have this message pop up?


    Also, try refreshing your browser's page, sometimes this kind of problem comes from the computer itself and/or the internet connection. 


    Please let us know if this issue persists to do a further review.


    Thanks,
    Sign in Acrobat Web Team

  7. Horrible esign. The prepare form functions are not applied and desktop app is ruined. and I cannot send on the online app.

    2 votes

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    Hi Maria Noyola,
    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  8. Showing the wrong receiver name
    I found a bug at the adobe acrobat
    Adobe Acrobat is changing the user name on consent form...

    I've filed a consent to L. S., but after sending it, Adobe is showing it as W.S. at the documents page, but when you go to check the file it shows a different name.

    Would it have any issues on the document signature and name displayed in the document?

    1 vote

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    Hi UX Team,

    We're sorry that you're experience this issue, we will take under review your case.

    Thanks for letting us know, and if you have any other issue, doubt or suggestion, don't hesitate to write in this forums.

    Best regards,

    Sign in Acrobat Web Team

  9. How do I add multiple signers?

    I want them to sign the same document in different places. The add a signer seems to be missing. I do not want everyone to be person 1. I need person 1, 2 and 3

    1 vote

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    Hello Abbie,

    Thanks for requesting help with use, on the same page that you send on the screen shot, add the first signer, then use TAB or SPACE to add another email as signer.

    If you have any other question or suggestion, let us know.

    Best regards,

    Sign in Acrobat Web Team

  10. Absolutely hating the new version. it is taking out fields from forms when trying to send for signature. Miserable. I don't have time for this. Very unclear. I plan to look into other platforms for sending for signature. Where is the improvement?

    1 vote

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    Hi Laurabeth Barnett,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. Need to be able to delete e-mail addresses of recipients as we wish. How do I do this?

    This is a privacy matter, and it mean lead us to use an out of date address.

    1 vote

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    Hi Curt,

    We appreciate that you reach out to us and we are glad to help. In order to clear recipient email suggestion, please follow below steps:

    1. Log in to Acrobat Web

    2. On the Home page, click on the User profile icon button on the top right corner of the screen

    3. Click on Settings

    4. On the Auto-Suggestions option, click on the Clear Suggestions button

    5. This will open a confirmation modal, click on Clear all button

    By doing this, the recipient email suggestions will be cleared out completely 

    Please feel free to reach out again if you have any further questions.

    Thanks,

    Sign in Acrobat Web Team

  12. Adobe sign literally just does not work half the time now. It's useless and our company is going to change to another service instead as a result. All of your recent updates have caused a myriad of bugs and none of them have been addressed despite giving feedback multiple times. Maybe it would be smart to focus on ensuring that your core services continue to work as intended instead of offering me AI tools that I don't want or need and are frankly useless when your base services don't work anyway.

    1 vote

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    Hello,

    We are sorry that you are experiencing problems with our application. Could you please provide more information on these? This will help us address them as soon as possible.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thank you,

    Sign in Acrobat Web Team

  13. Would love for the sign in parallel option to come back!

    1 vote

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    Hi Bethany,

    We really appreciate your feedback and are working hard to improve the app with recurring updates. However, it is important to mention that parallel signing is available in the most recent version of the application. To enable this feature, you can use the following instructions:

    1. Start Request E-Signature workflow with any valid file

    2. On Add Recipient modal, uncheck the "Recipients must sign in order" checkbox. This will enable Parallel signing

    Please let us know if you have any further questions or comments regarding this or any other feature of our app.

    Thanks,

    Sign in Acrobat Web Team

  14. Following up on my last feedback - I could not even apply "inputted text" the correct date format to be complaint to my work, nor can my colleagues :(

    I tried with and with out spaces - I know why this occurred - I am requesting that my proposed date formats be added to E-signatures normal selections (auto) and manual text inputted options.

    2 votes

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  15. This new update to e-signature documents is absolutely horrendous. It now takes twice as long to send a simple pdf with 1 signature. When you want to send one document after another, it keeps loading in the previous document in error. There was nothing wrong with the previous software, it worked great, that's why we bought it. We will be moving away unless drastic changes are made.

    2 votes

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    Hello,

    We are sorry you are having trouble with the updates and we appreciate your feedback. Please let us know if there's something else we need to improve.

    Thanks,

    Sign in Acrobat Web Team

  16. The updates to adobe sign are causing issues with block placement. The signature blocks look fine in the "review" but when they are saved and sent, the block move to different areas of the document and shift places. PLEASE FIX ASAP!

    2 votes

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    Hello Rebekah

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. Also related to the new e-sign interface, I don't see an option to cc a non-signatory administrative assistant who helps with tracking the progress and final filing of the signed documents. This has a significant negative impact on our business process and workflow.

    2 votes

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  18. The new Request E-Signatures interface is un-intuitive and restrictive:
    - I was not previously restricted to a maximum file size of 8mb. I often work with large files that need signatures and this is very prohibitive for me.
    - I used to select an e-sign template initially before adding my other documents to be signed, and I had to google how to add other documents.
    - When adding multiple documents to sign initially (after discovering that I needed to do that), the only way to change the order is to use the arrows on the side, which is very clunky…

    2 votes

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    Hello,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks, 

    Sign in Acrobat Web Team

  19. New Adobe Acrobat interface is bringing me to tears.

    1 vote

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    Hello Kristine,

    We are sorry you are having trouble with the new experience. Could you provide more information about what is causing you issues? This will help us to improve your experience.

    Thanks,

    Sign in Acrobat Web

  20. When using a fillable form and requesting an e-signature with the new update, it removes some of my fillable boxes and when it gets sent out it is sent out in a different format then what I had it in.

    1 vote

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    Hi Rebekah,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

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