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Acrobat Web

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582 results found

  1. Adobe Sign/E-sign keeps erroring out when I try to add a signature block. I have tried to use it 7 times and it keeps crapping out.

    I have used different documents. I have tried to make a template.
    I have tried to use a PDF and Word document.

    I am very disappointed -- how can I rely on AdobeSign for time sensitive items?

    2 votes

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    Hi Tj Gentle,

    We're sorry to hear that you're having this kind of issues, could you provide more information in order to triage your issue better?, providing the document used, a video or steps that you followed to get this error would be very useful to us.

    Thanks,

    Sign in Acrobat Web Team

  2. email was not received

    1 vote

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    Hello Alexa,

    We are sorry that you are having trouble with this feature. Could you check if the email wasn't sent to spam or in Acrobat you can check the status of the agreement and see if it was actually sent? and comment back with your findings please.

    Thanks,

    Sign in Acrobat Web Team

  3. When signing the form, the signatures do not appear on the designated space, but rather just at the bottom of the form. Please fix this. Documents need to be signed in the correct location they say to sign.

    1 vote

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    Hi Brandon,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, can you please explain the steps you took before encountering the issue of the signature fields placement? That'd help a lot!

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  4. There is something wrong with your "initials" for contracts. The client is trying to do it, but when it comes back to me the signatures are there, but the spots for initials are blank/missing.

    1 vote

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    Hello Tammy,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Can you please send us the document you are having issues with? And if possible, a brief explanation of the steps you took before the problem arose.

    Thanks,

    Sign in Acrobat Web Team

  5. The "Use Template" Feature is not working and keeps crashing. Please fix immediately!

    1 vote

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    Hi Brett,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. 

    Please be patient with us while we resolve this problem.

    Thanks,

    Sign in Acrobat Web Team

  6. 1 vote

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  7. Prezados bom dia! Desde o início do mês de Maio, estamos enfrentando uma instabilidade em uma das ferramentas do Adobe Acrobat, a saber o: Botão de opções; cujo o mesmo, ao ser inserido no documento para dar a opção ao assinante de definir o status desejado, ocorre um Bug, que somente ao selecionar a última opção ao invés de ser "livre" a escolha, isso acarreta em uma divergência de decisões que impacta diretamente no andamento das obras que estão sendo realizadas dentro dos estado, já realizamos alguns testes, porém não foram conclusivos, assim como excluímos e reinserimos novos modelos para…

    1 vote

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    Oi,

    Lamentamos que você esteja enfrentando problemas com nosso aplicativo. Estamos fazendo a triagem do seu problema e coletando mais informações para entender melhor o problema. Você poderia fornecer mais detalhes sobre o problema que está enfrentando? Por exemplo, se você estiver vendo um erro ou qualquer coisa que considere, pode nos ajudar a encontrar uma possível solução para isso.

    Obrigado,

    Faça login na equipe do Acrobat Web

  8. Hello

    When a request for signature to some valid email addresses, the email get undelivered. Please assist

    2 votes

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    Hello,

    We are sorry you are experiencing trouble with this feature.

    Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.

    If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:

    1. On the Main page click the "Documents" tab on the top left corner
    2. Click "In progress" under Agreements
    3. Find the agreement you want to do a follow up on, and click on it
    4. On the right hand panel that pops up, scroll all the way down
    5. You will find the "Recipients" section
    6. If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
    7. If they are not listed with numbers, there should be no problem on…
  9. After I upload the file it starts to prepare for signature; I see the document appear for a second, and then says something went wrong and goes back to the file upload. I don't want to send the doc here as it is sensitive and I don't need all of help desk having access.

    1 vote

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    Hi Eric,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this? For example, if this only happens with a specific file and the steps you do to reproduce this issue.

    Thanks,

    Sign in Acrobat Web Team

  10. Limiting the file size on esign documents way down from what it was before hinders my productivity. I hate the new esign and want classic to return. I send large files for purposes of creating an auditing paper trail for a state university that require backup documentation to be included. The newly redesigned product does not do what it needs to do, and I am going to encourage the university to look into other esign programs going forward to use once the license expires. This sucks.

    2 votes

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    Hi Eve,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. when sending out multiple PDFs in an agreement for signing, please make it an option to receive them as separate PDFs and not a combined PDF.

    1 vote

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    Hi MJ Havenga,
    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Thanks,

    Sign in Acrobat Web Team

  12. We got a message "Email sent to ELIAS (elios5382@icloud.com) bounced and could not be delivered
    May 22, 2024 10:01 AM" but the error message was "Inbox is Full". Your product would be vastly more useful if the error message returned when an email "bounces" were provided instead of this generic message which usually (but not always!) means there's a typo in the email address.

    1 vote

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    Hi KERRYS INSURANCE, 

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

  13. Adobe Sign has been down all day. Going back to DocuSign. Huge pain on our end. Not to mention your product is slow and glitchy even when it does 'work.'

    1 vote

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    Hi,

    We are sorry you are having troubles with the app. We are triaging your issue and are gathering more information to understand the problem better.

    We will do our best to address this issue as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

  14. request for signatures are not sending to gmail addresses... why not?

    1 vote

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    Hi,

    We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. 

    We will do our best to address this issue as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

  15. Text boxes seem to move after sending digital forms. Not sure what is happening.

    1 vote

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    Hi Clara,

    We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue, how often does this happens.

    We will do our best to address this issue as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

  16. Too often the email does not show up in the recipient's inbox or even spam. Is there anything I can do?

    1 vote

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    Hi Suzanne, 

    We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you followed to encounter the issue.

    Thanks,

    Sign in Acrobat Web Team

  17. Why is Adobe Acrobat Sign not working? For two days now I have been trying to send a document for signing, and I get a red box flash up saying "sorry, something went wrong".

    1 vote

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    Hi Ian,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    Thanks,

    Sign in Acrobat Web Team

  18. Adobe keeps stalling and crashing , need to reinstall at least once every two weeks .

    is there way of ensuring request for sign off goes to the email recieptants in box and not junkmail/spam .

    1 vote

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    Hi Peter,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better.

    Thanks, 

    Sign in Acrobat Web Team

  19. The new signing feature is very poor and not instinctual. Sometimes I just cannot get the signature fields right and I have no idea why it works sometimes and other time it does not. I have provided this feedback before and had not response. We are about to adopt a firmwide solution which originally going to be Adobe but I am thinking of ditching Adobe. Used to be a very good and easy feature

    1 vote

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    Hi Peter,

    We understand you are encountering some trouble with this feature. We apologize for any inconvenience this may cause. We are always looking for ways to improve our product and will definitely consider your feedback.

    Thanks,

    Sign in Acrobat Web Team

  20. Why wont acrobat sign work on this document?

    1 vote

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    Hello Levi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about this issue? For example steps you do to encounter the issue or if is happening with an specific file.

    Thanks,

    Sign in Acrobat Web Team

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