657 results found

1. Signature Requests going to SPAM folders

   As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
   Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello The Legacy Inspection Group,

   We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team 

2. Links timing out

   My recipient David Granado cannot open the w9 and direct deposit links i sent him. He says it times out. I tried texting your AI bot, but it's useless. Is this a browser issue from my recipient or are the links bad?

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   2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Brian,

   We are sorry you're experiencing issues. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs with this specific type of documents? Any additional information that you could provide will help us address this issue as soon as possible.

   Thanks,

   Sign In Acrobat Web Team

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3. bug position of e signature

   the position of the signature in request e signature is not at the place where the signature field is added to.

   regards
   Michael Frey
   mfrey@tenneco.com

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4. E-Sign Malfunction

   The E-Signature Request function is malfunctioning.
   I cannot place fields. I cannot get signatures correctly. This is incredibly frustrating.

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   AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Chris,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

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5. Fix New Sign's inability to properly assign fields in templates

   DO NOT force Sign users to use New Sign until is ready; it is not ready now.
   New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
   Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
   My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
   New Sign breaks the existing templates: now I, as sender, am assigned to initial the various places that the recipient was to do. This is on all of the template documents used, except for the first one selected. Or it might just be that the actual "signature" block on the template that normally is first is not affected, it's hard to pin down.

   DO NOT force Sign users to use New Sign until is ready; it is not ready now.
   New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
   Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
   My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
   New Sign breaks… more

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Tim,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

6. Esign not working

   Your service isn't working. Attempting to upload esigned documents is throwing the attached error

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   Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

   Hello ,

   We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.

   
   

   Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

7. Few new useful options and desktop version glitches

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to clients. these documents are usually forms and not agreements. It would be nice to have an option to save custom Message templates instead of using standard message of 'please review and sign the agreement'

   3) also, the option to edit the message before sending the document is so out of sight. the send button appears before that (in web version) leading to sending it without altering standard message.

   Hopefully your team members will accept these suggestions positively and do the necessary updates.

   Thanks,
   Jay Joshi
   Director
   JNJ Accounting Services

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to… more

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Jay,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

8. to be able to change signatures on mobile phones

   Hi there,
   On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hello,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

9. Resending of E-sign Request

   Resend e-sign request

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   Need Info  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Ash,

   We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

   • Does it happened with an specific file?
   • Does it happened with an specific recipient?
   • Could you provide a screenshot or the document were you are seeing this?

   Any information that you can provide will be really useful to triage and fix this issue.

   Thanks,

   Sign in Acrobat Web 

10. Inconsistent request e-signatures?

    Hello - for Adobe E-sign, I am confused as to why when i click request e-signatures, the platform looks different each time - see attached photos. Can this be more consistent?

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

11. E-signature

    It is ridiculous to waste time to find it out e-signature feature and sending it to get sign.
    I endup using Dropbox for signature.
    Just advertisement, improve it.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kumud,

    We understand you are encountering some troubles with Acrobat Web app. We apologize for any inconvenience this may cause.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Editable ESign Recipients

    Please allow us to edit or delete an email / name once we have added one without having to delete and restart the entire transaction (For example, if we are sending to multiple recipients and one email bounces back, please give us the ability to edit that document instead of restarting)

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

13. E-Signature Signing Order

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires each tenant to be assigned a separate signing order. This is an issue because tenants sometimes like to discuss elements in the lease documents before signing, but are unable to do so if they cannot all see the lease at the same time.

    Thank you!

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires… more

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

14. Title of the documents for e-signature

    Hello, when we send multiple documents for e-signature, the file name by default appears as "binder agreement". I always rename it to the name I would prefer however, the edited name is never accepted. The documents once sent for e-signature will revert back to "binder". Can this be resolved? It appears very weird that the client receiving the document for signature receive it as "binder" for signature.

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    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Shrenik,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Does this happen with any file type?
    • Does this happen only with multiple files?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

15. Fix your servers

    Please fix/update your servers. I'm extremely frustrated in getting this message when I'm trying to send documents for signature.

    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

16. Adobe Prepare Form and Signature Issues

    Since you updated it has broken prepare a form. I can no longer save a pdf with any field (initials, signature, date, ect.) other than text and than request signatures from that saved pdf. It won't change the field from text to literally anything else.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Rita,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
    • Does this happen with any file type?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

17. signature recovery

    I have had multiple documents cutoff signatures when E-signing. I am wondering if someone could help me figure out why and get the signatures to show up.

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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Jon,

    We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

    • Does it happened with an specific file?
    • Does it happened with an specific recipient?
    • Could you provide a screenshot or the document were you are seeing this?

    Any information that you can provide will be really useful to triage and fix this issue.

    Thanks,

    Sign in Acrobat Web Team

18. How can I edit pdf

    How can I edit

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Sam,

    If you are trying to modify an agreement it will not be possible since it is already signed and approved. You will need to use a copy of the file that wasn't signed or approved.

    Hope this helps!

    Sign in Acrobat Web Team

19. E-Signature not working

    Please fix system so that E-Signatures can be sent.
    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

20. The new e-sign procedure is bad.

    Whatever changes you made to the e-signature process is altogether bad and annoying.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Peter,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team