430 results found
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Request e-signature does not work, Support non-existent
Request e-signatures is not functional on either the desktop app or the web app. Support is non-existent by chat, telephone, or otherwise. AI generated support does not address the issue. Zero satisfaction with Request e-signatures feature and related support.
1 voteHello Gregory,
We are sorry that you are having trouble with this feature. Could you provide more information? For example:
- Steps where you encounter the issues in Acrobat Web page
- The file that you are trying to use
- Any error that might pop up on screen
Or any other information that you might deem important will really help us to resolve this issue.
Thanks,
Sign in Acrobat Web Team
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Must be able to send out TWO templates (like before)
Why can't I send out two templates? I used to be able to do so. One is my contract. And, the second is the attached scope of services. And, the scope may change for different jobs. This makes no sense. Please fix this.
1 vote -
New esigning module is a total downgrade, makes me want to swtich back to Docusign
The new e-signing interface is convoluted, nonfunctioning, and lacking several features that used to be easy to use. What a downgrade.
1 vote -
New E-sign Process is horrible
Recently your e-sign process has changed and since the new format the process either lags or freezes everytime. This is a headache when trying to send time sensitive documents for signatures.
1 vote -
Can't find how to update my signature as a non-paying recipient of a sign request
When someone sends me a digital signature request, the signature that is going into it is wrong and I need to correct it, but it has somehow become associated with my account. I have spent the last 15 minutes trying to find a way to change it. This page promised to help me:
https://helpx.adobe.com/sign/using/create-electronic-signature.htmlBut from the very first step, none of this works; I think it is assuming I am starting from a particular place, but it doesn't say where that is. I'm very frustrated because I can't sign this thing and it's time sensitive. Why is there not…
1 vote -
e-sign
Bring back the old E-sign process. This is awful
1 vote -
I have the same issue- with 24x36 drawings
I'm having issues with signed documents. signatures are not going where they are placed.
1 vote -
Update is THE WORST!
THIS IS HORRIBLE!! the new updates that you made to esign are TERRIBLE it makes it almost impossible to use. I have been sending all of my contracts with adobe for the last 4 years for my business and now I am about to look for a new product. Why did you change this? it was great the way it was.
1 voteHi Shawn Straub,
We're sorry you're having issues, could you provide us more information? Which kind of troubles are you encontering?
Thanks,
Sign in Acrobat Web Team
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Signers on Adobe Sign
For Adobe Sign
When creating a document to sign you cannot edit recipients after the initial stage. This has been a problem in our firm when we realize an additional signer is needed. We need to start from scratch when this happens which is a huge inconvenience.1 voteHi Brianna Tipping,
We are sorry you're having troubles with our updates, and we will look into this. If it's possible, could you please provide more details on the problems you're experiencing? For example how long have you been seeing this issue, the files you're using, or the steps you're following. In order to add recipients while you already started to prepare the document, while on Modern E-Sign, on Left Hand Panel, at the top of it, click on EDIT, the Recipient Modal will be displayed and you'll be able to add more recipients.
Hopefully this information helps you. Let us know if you still have troubles.
Best regards
Sign in Acrobat Web Team
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E Signature now awful
The new e signatures is really terrible.
The previous version was much better.
Please fix this.1 voteHi Odyssey Property Concierge,
We're sorry you're having a bad experience. You can go back to Legacy E-Sign by selecting it on Settings. Only new drafts will send you to Legacy E-Sign, those that were made with Modern E-Sign will send you to Modern. Hope this information helps you, let us know if you still have troubles.
Thanks,
Sign in Acrobat Web Team
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Requesting Esigantures is BROKEN
Please allow us to revert to the old way of Requesting E-Signatures, the interface that actually worked. I already unchecked the box in settings to try the new interface, hoping it would get me back to the old way, and I'm still being forced to use the terrible awful stupid new website despite my wishes.
1 voteHi Emma Therrien,
We're sorry your having issues, in order to go back to Legacy or "old" E-Sign experience, you need to have unchecked the box on settings as you mentioned, new drafts created will be on Legacy, but the ones created while the settings were enabling Modern or "new" E-Sign, will send you to Modern E-Sign experience. If it still sent you to Modern, with the setting enabling Legacy, while preparing document, on Left Hand Panel (LHP), scroll down and click on "View More", and in the bottom of the panel an option to go to Legacy experience. Click it and it would send you to Legacy E-Sign.
Let us know if you still have any kind of trouble.
Thanks,
Sign in Acrobat Web Team
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New esignature module is bad
please fix esign interface
1 voteHi Emma Therrien,
We're sorry your having issues with the interface, could you provide us more information? What kind of interface issues?
Thanks,
Sign in Acrobat Web Team
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New esignature module is bad
The new e-signature design is missing some essential features, such as: the ability to add a second file/document after adding the first, and to sign something BEFORE it gets sent to the recipient. Why would you make all these unnecessary changes to a module that worked perfectly well.
1 voteHi Emma Therrien,
We're sorry your having issues with the new e-signature. In order to add multiple documents you can use "Send in Bulk" it's under E-Sign > Get others to sign > Send in bulk.
And in order to sign before it gets sent, you could enable Sign in order and add yourself as recipient, or just add yourself as recipient (but in this case the signing could be parallel).
Let us know if the information provided helps you.
Thanks,
Sign in Acrobat Web
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Adobe Sign 100 Page Limitation
So we moved our organization from DocuSign to Acrobat Sign via Acrobat Pro subscription. Our users start encountering a 100 page limitation. Support says you need an enterprise plan to move up to 500 pages. Looked at the enterprise plan, for some reason it has a 150 transaction limit, but the cheaper option is unlimited? Who is making these decisions? So you have to pay more to get less? This is an incredibly strange decision. Imagine if Microsoft told its customers they could only send 150 emails on 365 unless they move to a cheaper plan.
https://helpx.adobe.com/ca/sign/using/transaction-limits.html
1 vote -
Cannot Add Attachments
The new adobe sign is not good. I can no longer figure out how to add attachments to the signature page.
1 voteHello Danielle,
We are sorry you are having trouble with this feature. To add an attachment to an agreement you need to click the attachment field, then a file explorer should open where you can select the field. Please let us know if this resolves your issue.
Thanks,
Sign in Acrobat Web Team
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Fault within the product
Please fix the serious problem of eSignatures feature not working. When I try to use the esign or signature tools to approve a document, Adobe Acrobat freezes up and stops working. I have to run task manager and forcefully close adobe acrobat.
1 voteHello Ashfaaq,
We are sorry you are having trouble with this experience, we are reviewing your issue.
Thanks,
Sign in Acrobat Web Team
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UPDATE HORRIBLE PLEASE REVERT!!!
How can you improve? REVERT TO LEGACY FOR THE ENTIRE PROGRAM.
The update is horrible - it is no longer intuitive, and SEVERAL functions I used frequently are no longer available. The Help just flatly doesn't help at all. Some of the "improvements" (seriously? moving things from one side of the screen to the other?) were obviously poorly thought out.
Have I made it clear enough that I don't like the new version? If not, on a scale of 1-10, it gets a big fat ZERO.
PLEASE REVERT TO THE ORIGINAL VERSION, OR AT LEAST PROVIDE A WAY FOR USERS…1 voteHello,
We are sorry you are having trouble with this experiences. Could you provide more information about it? For example, the features that are missing and you frequently use or what about the new version is causing you trouble.
Thanks,
Sign in Acrobat Web
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Recipient Delay
Hello! My team recently noticed that the duration of the recipient receiving the document after we sent it out is significantly longer. Before this it was only about 5 minutes before they receive it in their email but for now, it could take more than 30 minutes. I'm wondering if it's a glitch that is being worked on right now? Thank you!
1 voteHello,
We appreciate your feedback and we will take a look to see what is causing this delay. Please let us know if you have any suggestions or issues regarding this experiences.
Thanks,
Sign in Acrobat Web Team
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BAD Customer Service Experience
Competent help desk folks, please. I usually don't have issues with Acrobat, but I did today, which interrupted my business. I contacted you in hopes that you would care that I have issues, but you disconnected on me after typing in "Let me pull up your account"... that's awful customer service!
1 voteHello Mike,
We are sorry you are having trouble with this experiences, please feel free to post any issues that you are encountering here.
Thanks,
Sign in Acrobat Web Team
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Unprofessional E-Documents
This newest update is HORRIBLE. The fields move all over the document after you fill it. It is not acceptable as it looks unprofessional.
1 voteHello Mike,
We are sorry you are having trouble with this feature. Could you provide the file that you used where you encounter this issue? and any other information that you might deem important for us to know.
Thanks,
Sign in Acrobat Web Team
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