640 results found

1. Why Acrobat is auto-updating and than I am FORCED to restart my computer?

   I have works opened, and don't want to restart computer because Acrobat wants me to do that. Why I am forced?
   Because after every update Acrobat can't save any new file I opened.
   So after EVERY ipdate I can't use Acrobat till restarting my PC.
   Why is that?

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2. Alert admins when licensed users count crosses the available license limit.

   It would be great if admins get an alert or notification within the Adobe Admin Console once the number of users exceeds the number of available licenses for Acrobat . Example- we have 1000 licenses available for Acrobat Standard and we would appreciate if we get an alert in case any of our admins or help desk techs adds an additional user ( user #1001) to the licensing group. This will help us minimize the license cost at true up.

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3. cant get my new Adobe Acrobat Pro DC to recognize my purchase
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4. Acrobat DC licensing fails on Windows 10 ARM computer with CC 4.9.0.504

   BACKGROUND

   I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).

   I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.

   REPRO STEPS FOR CC 32/64-bit FAILURES

   1. I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
   2. Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version of CC, probably because it "knew" I need to keep using 32-bit version of the apps)
   3. Installed Photoshop ARM Beta and verified it worked fine --> BUT CC no longer was able to "see" and manage my Adobe 32-bit apps which were installed on my computer and which I needed access to. This latest version of CC only shows Photoshop (and I think Lightroom) as being available to install as desktop apps. Obviously, this is not viable for me....
   4. Went back to install older CC CC 4.9.0.504 --> This took out Photoshop ARM beta (sigh...) but restored ability to see/manage my other Adobe 32-bit apps
   5. But now I have a lingering BIG ISSUE. My Adobe Acrobat DC is no longer working at all even though it is one of the few Adobe apps that is still made available in both 32-bit and 64-bit

   REPRO STEPS FOR ACROBAT DC FAILURE

   1. From CC 4.9.0.504, uninstall Acrobat DC
   2. From CC install Acrobat DC
   3. Start Acrobat DC --> Note that app title bar shows Acrobat Pro DC (not sure why... I think my subscription provide Acrobat DC, not Pro version???)
   4. Adobe Sign In screen pops up (even though I am signed in CC)
   5. I sign in... popup goes away and a few seconds taken to load my account info
   6. Then all windows close and disappear without any warning or error message

   BACKGROUND

   I have Windows 10 on Microsoft Surface Pro X laptop (ARM processor) which runs Windows 64-bit but runs apps under 32-bit emulation (unless specific ARM version available).

   I have CC subscription which installed/managed 32-bit version of Adobe apps. Looks like latest version it automatically updated to was CC 4.9.0.504.

   REPRO STEPS FOR CC 32/64-bit FAILURES

   1. I received notification that Photoshop for ARM (beta) was available and wanted to install it... --> it requires CC latest version 5.3.5.518 before I can access that version of Photoshop.
   2. Manually installed CC latest version 5.3.5.518 (since CC auto-update seems to have kept me on the older version… more
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5. I've been paying for adobe but am now being told I need to subscribe - what the heck?
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6. Add more multifactor authentication options to Creative Cloud application logins (not CCDA)

   We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor token, but then get an error message and are closed out of Acrobat. However, if they click "Continue with Google" and log in to Google with the exact same email address, password, and Okta verification token, Acrobat logs them in and launches successfully.

   When I submitted a support ticket, the consultant said the correct workflow was to log in to Creative Cloud Desktop Application first, and then open Acrobat. This takes up precious class time and our instructors are not happy with it. While our students can use Google authentication, not all of our staff have Google accounts.

   Apparently Google and Adobe have an arrangement to allow their MFA to work. Could this be extended to others (Okta, ADFS, Azure, etc.) as well?

   See E-000304699 for more details.

   We would like to have more multifactor authentication options supported in applications other than the Creative Cloud Desktop Application. We are using Shared Device Licenses in computer labs here, what they were intended for, with packages set to accept any valid AdobeID. (Access to the labs is controlled, so that no non-University people will be able to log in.) The users would like to simply open Acrobat and sign in using their university email address and password (which is a federated AdobeID using Okta authentication). If they try this, they are taken through our Okta login page, enter their multifactor… more

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7. Annoying having to sign in every time I open the software

   Hi,

   Every time I open my Adobe Acrobat DC software it seems, I have to sign in to the Adobe Account. Every, Single. Time. It's annoying. Please make that go away.

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8. I need to sign in almost every time I open the program

   Fix the program.

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9. info ID:6702.395.50.2.20020
   1 vote

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10. Why does login change to Microsoft?

    All I want to do is download Acrobat. Why are you making this hard?
    Why do I have to login to a Microsoft account. That is stupid.
    I am using a company computer, I just want to transfer Acrobat DC from one computer to another. Where do I find the code on the old computer and no I do not want to provide my personal information. I do not own this computer, my employer does.

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11. Could not activate Adobe Acrobat Pro 2017 on macOS Catalina 10.15.3

    Operating System: macOS Catalina 10.15.3
    Adobe Acrobat Pro 2017 Release: 2017.011.30158

    Steps to reproduce:
    1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
    2. Upgrade that mac to 10.15.3
    3. Got a new laptop and transfer all applications from old one to new one
    4. Upgrade the new laptop's macOS to 10.15.3 as well
    5. Try to open Adobe Acrobat Pro 2017
    6. Acrobat Pro 2017 request signing in
    7. Click on "Sign in Now"
    8. Window titled "Acrobat Licensing Application" appears with blank content
    9. Waited for hours and nothing is going on

    Fixes tried:
    1. Tried uninstall Adobe Acrobat Pro 2017 using the "Acrobat Uninstaller App" and also the "Adobe Reader and Acrobat Cleaner Tool" from https://labs.adobe.com/downloads/acrobatcleaner.html
    2. Reinstall Adobe Acrobat Pro 2017 using the DMG file downloaded from: https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

    CD Part Number ESD
    
    CD Description Acrobat Professional Acrobat2017WebWWMUI.dmg,Acrobat2017WebWWMUI.xml,proxy.xml
    Build Date = 20200129215135

    1. Install using this downloaded DMG image
    2. Open "Adobe Acrobat.app"
    3. Required activation and clicked on "Sign In Now"
    4. Same situation again

    Tried running Acrobat under "sudo" and give "Full Disk Access" in settings. Both did not help.

    The blank window can be closed by clicking the red cross at the upper left corner and select "Yes" to close the window. After closing the licensing tool, two processes named "AcroCEF" and "AcroCEF Helper" were left running. Every time I tried the above procedure, these two processes will also run. Killing these two processes before trying again did not help either.

    Operating System: macOS Catalina 10.15.3
    Adobe Acrobat Pro 2017 Release: 2017.011.30158

    Steps to reproduce:
    1. Installed Adobe Acrobat Pro 2017 on macOS Catalina 10.15.2 in January
    2. Upgrade that mac to 10.15.3
    3. Got a new laptop and transfer all applications from old one to new one
    4. Upgrade the new laptop's macOS to 10.15.3 as well
    5. Try to open Adobe Acrobat Pro 2017
    6. Acrobat Pro 2017 request signing in
    7. Click on "Sign in Now"
    8. Window titled "Acrobat Licensing Application" appears with blank content
    9. Waited for hours and nothing is going on

    Fixes tried:
    1.… more

    •  

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12. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

    It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

    What should one do in this situation?
    * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
    * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

    Please help fast because reclamation time is going away.
    Thanks a lot!

    •  

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    Resolved  ·  0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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13. Case # ADB-17311074-R0M2

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded if you prefer."

    Going back to the customer service representative, I told him again that I did not want my screen recorded, and copied the user agreement which stated that it was my option not to have my screen recorded while he accessed my computer.

    He then proceeded to tell me just to minimize all my files, to which I again stated I didn't want my screen recorded. To this, he stated he would not be able to help me without me agreeing to it.

    Transcripts of this chat are attached. Would like a response as to why user options laid out in the user agreement are not able to be met by Adobe customer service representatives.

    Using the chat feature, I was informed that the customer service representative would need to remotely access my computer to fix my issue. He told me I would have to agree to remote connection as well as to have my screen recorded for quality assurance purposes. I informed him that I did not want my screen recorded, to which he told me that was not something that Adobe could support.

    When I opened the remote sharing filed, the user agreement clearly states "We record sessions for quality assurance and training purposes. You may choose to not have your session recorded… more

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14. Many time i sign outs of dc..i have to resign in why?

    there should be a program to tune DC to cloud

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15. Todays security update for mac has crashed three times! I had to delete and reinstall the app. Installation hangs indefinitely.
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16. why does adobe logout of my account without asking me?

    why does adobe logout of my account without asking me? It occurs on Win10. Logs out and closes all of the files I have open. Makes me start with new document. Very frustrating.

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17. Updates auto-installing

    Your software auto-updated and forced me to restart in the middle of a workflow which was a massive pain. Make it optional so I can install at the end of the day like a normal program.

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18. Unsubscribe...Please take me off of this site before the 7 day charge

    I wish to unsubscribe from this site.

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19. I am not able to buy the monthy subscription

    I am not able to buy the monthy subscription

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20. From the admin console,I would like to be able to manage devices that licensed product is installed.

    From the admin console,I would like to be able to manage devices that licensed product is installed. If a computer crashes, I have no way to deactivate the license from that computer to install on a new computer.

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