598 results found

1. Subscription problem

   I probably shouldn't have to, because I get an adobe package from my employer, but I paid $190 for a one year Acrobat Pro DC subscription on June 26, 2018. 5 months later, I'm getting a message that my subscription has expired.
   My order # is/ was: ADB034255491
   Either fix the problem or refund my money.

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   Need Info  ·  1 comment  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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2. initial view error - Bug Report

   Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit

   I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
   But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.

   For example, I set the "Page Layout" with Two up and "Open to Page"
   with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.

   The Initial view settings are applied when I open the pdf file in the previous version.

   Acrobat Pro DC Version 2019.008.20081 - Windows 10 64bit

   I configured the initial view setting in the Document properties, such as Page Layout, magnification, open to page, and Window Options
   But the initial view configuration is ignored when I open the pdf document, and the Acrobat shows last view settings and page regardless initial view setting.

   For example, I set the "Page Layout" with Two up and "Open to Page"
   with 1. then save and close. when I reopen the document, the Acrobat shows single page layout view and page 5 as the las view before closing document.

   The Initial… more

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   Need Info  ·  digvijay singh bisht responded

   I am sorry for the inconvenience you are facing.
   We are not able to reproduce this issue at our end.
   Can you share with us some sample PDFs with which you are facing this issue.

3. Cannot connect to Adobe update server

   Acrobat Pro X
   Whenever I try Help/Check for Updates ... I get a message back that "Cannot connect to Adobe update server. Please verify that you are connected to the Internet and check for updates again." Obviously, I am on the Internet to make this post. What do I do?

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   Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

   Could you please let me know if you are on windows or mac?

4. My toolbar settings were wiped out after recent update.

   Why aren't the toolbars for Acrobat DC Creative Cloud version synced across all of my computers?

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   Need Info  ·  6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Email Validation not Supporting all the Allowable Characters

   Email addresses now support special characters as the first character of the local address in an email address and following characters. Acrobat/Reader does not allow these characters within the local address.

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   Need Info  ·  1 comment  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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6. Send and Track not working

   Twice today I have Shared a document with someone, clicked the track button, and the document DOES NOT appear in the list of files called "Shared for Viewing." Does my recipient have the doc or not? If I don't get these documents in on time I am out of business.

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   Need Info  ·  1 comment  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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7. Acrobat icon in Windows 10 menu

   I have already reported the fact that, when installing or updating Adobe Acrobat (which happens rather often), the program icon in the Windows menu is incorrect. I know how to bypass the problem by creating manually the good icon, but each time Acrobat is updated, this bad icon reappears (see screenshot).

   This is a VERY long lasting bug. So please, fix it!!!

   Thank you

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   Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

   Hi,

   Could you please try the following steps and let us know if the issue is resolved:

   • Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
   • Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
   • Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
   • Right click on Acrobat.exe > Send to > Desktop
   • Right click again on Acrobat.exe > Pin to Start Menu… and close the window
   • Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
   • Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the shortcut here (you need administrator privileges for that)
   • Rename this shortcut from “Acrobat.exe – shortcut” to “Adobe Acrobat DC” and close the window
   • Again pin the icon on the taskbar.

   Thanks
   Atir

   Hi,

   Could you please try the following steps and let us know if the issue is resolved:

   • Delete Adobe Acrobat icon from the Start Menu, the desktop and from the taskbar.
   • Go to C: > ProgramData > Microsoft > Windows > Start Menu > Programs and you’ll find the " Adobe Acrobat DC " with the wrong icon. The that looks like a shortcut. Delete it and close the window.
   • Go to C: > Program Files (x86) > Adobe > Acrobat DC > Acrobat and find Acrobat.exe
   • Right click on Acrobat.exe > Send to > Desktop
   • Right click again on Acrobat.exe > Pin to Start Menu… and close the window
   • Right click on Acrobat.exe – shortcut (that you just created on your desktop) > Copy
   • Go back to: C: > ProgramData > Microsoft > Windows > Start Menu > Programs… and Paste the… more

8. Acrobat Crashes with Multiple Monitors

   Steps to reproduce the issue: Open Acrobat and move window from one screen to another.
   Environment (OS, other related application versions, etc.) Mac OS 10.14.1, 2018 MacBook Pro
   Expected result: Should not crash
   Observed result: Crashes consistently

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   Need Info  ·  digvijay singh bisht responded

   Please update you acrobat to the latest version on Mac and try to reproduce the scenario.

   Let us know if you still face this issue.
   Thanks!!

9. Default Save As

   DUPLICATE SUBMISSION WITH ATTACHMENT EXAMPLES
   The Acrobat Reader DC basic version has a very helpful "Save as" function where it brings up a user friendly window with 4-5 recently used folders, as well as the option to then browse further for another folder if needed. the Adobe Acrobat DC PRO version has a very different, very limited "save as" usability, where it defaults to a temp internet folder (that i cannot even find), which i will almost certainly never use as well. As far as i can tell there is no way to set a different default save as location (like a folder with links to those recently used folders as a work around), nor does it allow the user to select a folder from a recently used list to save into, we currently need to manually navigate from the temp folder to the actual required save location, and when processing large numbers of PDF those 5-6, or more, extra clicks really add up and make it a not so user friendly product. I almost want to forfeit the PRO version, and revert to the basic version so i can process these documents easier.

   DUPLICATE SUBMISSION WITH ATTACHMENT EXAMPLES
   The Acrobat Reader DC basic version has a very helpful "Save as" function where it brings up a user friendly window with 4-5 recently used folders, as well as the option to then browse further for another folder if needed. the Adobe Acrobat DC PRO version has a very different, very limited "save as" usability, where it defaults to a temp internet folder (that i cannot even find), which i will almost certainly never use as well. As far as i can tell there is no way to set a different default save as location… more

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   Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

   Hi,

   If you wish to see the Save As dialog in Acrobat as per the “Save as ok” image shared by you, Kindly do as follows.
   1) Open Acrobat → Edit → Preferences → General
   2) Select the Checkbox “Show online storage when Saving files”

   Try to Save as any pdf and check that you’ll see this dialog.
   Let me know if that solves your concern.

   Also please let me know the current version of Acrobat DC that you are using.

   -Ayush Jain

10. A user suggestion for improving Adobe Acrobat capabilities: Extracting all of the highlighted texts in one step

    As you are well aware, the users of Adobe Acrobat (or similar products) usually apply ‘Highlight Text’ to highlight or summarize parts of the text or the book that they are reading in PDF format.

    After finishing to read the text, if the user can have the ability to extract (in one step) all the highlighted parts in the format of a MS Word or other PDF file; this can be very handy and helpful; since this way the user can easily make an outlined summary of the read text or book ready for future references.

    I wonder if the latest versions of Adobe Acrobat already equipped with this feature or it can be added as an improvement?

    As you are well aware, the users of Adobe Acrobat (or similar products) usually apply ‘Highlight Text’ to highlight or summarize parts of the text or the book that they are reading in PDF format.

    After finishing to read the text, if the user can have the ability to extract (in one step) all the highlighted parts in the format of a MS Word or other PDF file; this can be very handy and helpful; since this way the user can easily make an outlined summary of the read text or book ready for future references.

    I wonder if the… more

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11. Can not disable auto updates

    Auto update feature cannot be turned off. This is a fundamental flaw in your software. No software should ever update without permission of ownder.

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    Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

    Please let us know the OS on which you are using Acrobat (Windows or Mac).

12. PDF won't open from Windows Explorer after a different PDF is opened from inside Madcap Flare

    I'm using Adobe Acrobat DC and MadCap Flare 2018 r2 on a Windows 10 operating system.

    Steps to reproduce:

    1. Build a PDF in Flare.
    2. Open the PDF from inside Flare.
    3. Double-click on a different PDF in Windows Explorer.

    Expected result: Second PDF opens.
    Actual result: Second PDF does not open. The error message that shows up sometime later says: Acrobat failed to connect to a DDE server.

    MadCap support has been unable to resolve the issue.

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version you are using

13. Adobe Acrobat Pro DC BUG

    There is a bug in this software that does not allow you to save the document. A blank window pops up and nothing shows, i.e. where the file could be saved. Only after several attempts does the "save as" window fully show up. What is the solution for this bug?

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using
    Also some sample PDFs with which you are facing this issue.

14. Acrobat DC will not open files

    Acrobat DC. since the update on 10.23.18, will not open files, making it rather useless. I have tried uninstall/reinstall; this will get one file opened one time. On a second launch, it again will not open any file. Am I going to have to uninstall/reinstall EVERY time I want to open a file?

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    Need Info  ·  Adminahusain (Software Engineer, Adobe) responded

    Hi,

    Could you please let us know the following information:
    1) Version of Acrobat DC you are using.
    2) Which OS are you on.
    3) What happens when you try to open Acrobat (Any error message? or Acrobat doesn’t launch?)

    Thanks

15. Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!

    Highlight & Comment Simultaneously -- Adobe used to have this capability. It is sorely missed in Adobe Pro 2017!! Please bring it back!

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    Need Info  ·  Adminmeaggarw (Admin, Adobe) responded

    Hi , Thanks for reaching out to us.
    Is your ask around opening the comment popup when highlighting ?

16. Not able to filter in comments with Acrobat 2019

    Document made in Acrobat Pro DC 2018 and sent for review.
    Came back with multiple comments. Those of them that got fixed got marked. Then I could come back later and show only unmarked comments. It works just fine in 2018 version. But with New Acrobat Pro DC 2019.008.20080 it does not work. As soon as i click on the filter button to sort the comments the whole Acrobat gets jammed. I have tried several times, also restarted computer. So there must be something wrong here.

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    Need Info  ·  Adminmeaggarw (Admin, Adobe) responded

    Hi ,
    Thanks for reaching out to us. We regret the inconvenience caused to you.
    We have tried at our end to reproduce the issue but we are unable to do so.
    Can you provide the review link of the review file or a local copy of the review file with all the comments to investigate further ?

17. Unable to convert files to pdf

    I purchased the Adobe PDF Pack in August 2018 but now, each time I try to convert a file, I get a message saying that my trial has expired and I must buy to continue. Please tell me how to fix this or return the money I paid. Thank you.

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18. Dont crash lose 3 hours of my work and then not be able to bring it up the file, how about that for a great idea. Thanks!

    dont crash and have a **** program that loses large amounts of work. Thank god there was an auto save oh wait it crashed and didnt work too.

    super!!!!!

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you share with us the acrobat version and the operating system you are using

19. Make Adobe Acrobat 100% ADA compliant so Blind users can actually use it

    Currently, Adobe Acrobat Pro DC is not 100% ADA compliant. Specifically, one cannot create or edit PDFs if one uses a screen reader to navigate around their computer screen (i.e. is blind/visually impaired). I currently use JAWS 2018, Windows 10, and have Acrobat Pro DC. I've attempted to create and edit from combining PDFs, using copies, etc. I've even tried using some of your tutorial items to test with and have had the same results (ex. Bodea's Brochure -- the brochure your website tutorial has specifically for practicing editing).

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    Need Info  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hello,
    Could you please brief me on the workflows where you are facing the issue.

    Regards
    Rachit

20. Since updating LEAP I now cannot open pdfs.

    I cant open pdfs

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    Need Info  ·  digvijay singh bisht responded

    I am sorry for the inconvenience you are facing.
    Can you please details the issue you are facing.
    Can you share with us the acrobat version and the operating system you are using
    also can you share with us some sample PDFs with which you are facing this issue.