Comment popup text very difficult to Select and Copy to clipboard
Open an existing comment bubble popup that has text in it. Select (highlight) the text. Now just move the mouse cursor slightly outside of the comment popup boundary. The text you highlighted becomes unhighlighted! I can’t even express how maddeningly frustrating this is. We have hundreds of edits a day that we need to copy the comment text out of Acrobat.
We are CONSTANTLY selecting the text, hitting COMMAND+C, switching over to a different program to paste, only to realize that either nothing gets pasted in or the text from the previous edit is still on the clipboard. I finally realized this is because of the roll-out unhighlight issue. At normal work speed, we highlight the text, hit COMMAND+C, while moving the mouse outside of the box all in one fell swoop (hard to explain but a very natural workflow). What happens is the mouse moves outside of the popup box just before we hit COMMAND+C, so the selected text never makes it to the clipboard.
I've attached a video showing the issue.
Older versions of Acrobat such as X and XI never had this issue. Highlighted text stayed highlighted until you actually CLICKED somewhere else. That’s how it works in every other app and that’s how it should work here. Begging you to please fix this. Thanks.
Doing hundreds of comments, corrections and additions, this kind of ergonomic bug is really a pain. In addition, there are many other bugs or maybe inconsistencies, such as :
- Changing style (color or font), Acrobat not able to remember preceeding choice, no way to save presets for corection style
- Can't find Comment edition features (box and shape add...) in Edit mode, so must switch back and forth from Comment to Edit mode all the time.
- Cannot select style or preset for replace all (in order to make modification visible or compatible with existing document)
@Anne - thanks, but to clarify, my original stated problem occurs AFTER you double-click on the popup box.
However, you bring up another problem. When you single-click a comment bubble, it opens up in “reading mode” with the yellow background. It allows you to highlight the text, but as soon as you let go it instantly un-highlights it, and then changes the popup to “active/editable” mode (white background) so you have to re-highlight again. That in itself is annoying and stupid. It should not allow you to highlight something if it's only going to instantly un-highlight it. But again this is a separate issue from what I pointed out originally.
@Ven, there is not a time lag that I notice here. Move of a boundary issue. The un-highlighting occurs whenever I move the mouse outside the edge of the popup bubble, regardless of how quickly or slowly I move.
All in all the whole process remains frustrating :(
Looks as though you have to double click the text to copy it.
For reference, my specs are OSX 10.13.3, Acrobat Pro DC 2018.011.20038, but this has been happening since DC came out.
Evan, this is the same bug I reported last year, thanks for pointing it out. It's difficult to use just the right keywords to get this to show up in people's searches. You're absolutely right that it has to do with the speed with which you move the cursor away from the comment -- unlike any other program, in which Command+C instantly copies to the clipboard, in DC there is some inexplicable lag to complete the command that makes life miserable.
This problem happens to me too. I'm using OSX 10.12.6 (Sierra) and Acrobat Pro DC. It seems like it might be related to whether a comment is clicked on just to be read, or double-clicked to highlight text. I'll highlight text, and it will become unhighlighted. sometimes I'll command-c to copy and simultaneously the copy becomes unselected. It's really slowing me down as I'm taking replacement copy from a PDF and trying to paste them into Indesign.
Thanks for looking into this:
Mac OSX 10.12.6
iMac Retina 5K 2017
Acrobat DC: 2018.011.20038
Issue reproduces with any files that have comments. Even brand new PDFs created directly in Acrobat. Also reproduces on all 4 other iMacs in our office. All using same OS and Acrobat versions, but machines are various ages ranging from 2012-2017.
I don't see a way to attach a file to this comment. But here are the exact steps to reproduce the issue from scratch:
File >> Create >> PDF from screen capture (or anything else, doesn't matter)
Click ADD STICKY NOTE tool
Click on page
Type in some comment text
Click POST button
Click the X to close the comment popup box
Click on the sticky note icon on the page to re-open the same comment popup box
Select/highlight the comment text inside the popup box
Roll mouse out of bounds of popup box.
The selected text de-selects itself.
Selecting from the right side panel comments list works correctly (selected text stays selected even when rolling mouse away from it). However, as designers we're very visual and it is much easier for us to work with the comment popups positioned on the actual page. Thanks.
AdminArvind Yadav (Admin, Adobe) commented
We are not able to reproduce the issue locally.
Could you please provide the following info so to dig deeper-
-Adobe Acrobat version?
-If the issue reproduces with all files or some specific ones?
-If you can provide us a test file?
Meanwhile, could you please also try to select an copy them from RHP comment list and see if it helps.