Skip to content
← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: Creating PDFs

Categories

JUMP TO ANOTHER FORUM

(thinking…)

[Bug not resolved] Incomplete "From" field when converting to PDF from Microsoft Outlook 2016

Bug not resolved.
In "From" field only shows the name of the email account but
doesn't show its email account between "< ... >", like in
previous releases.
System: Microsoft Windows 10 Pro x64 (updated) //
Microsoft Outlook 2016 (updated) // Adobe Acrobat Pro DC
2018.011.20038

(*) Compare results with, for example, Foxit PhantomPDF addon for Outlook.

5 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

John Smith shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Planned  ·  mrraj@adobe.com responded  · 

Thanks for raising your concern, this is know issue and we are working on it.
Will keep you posted.

Thanks,
Mridula

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • John Smith commented  ·   ·  Report

    Hello,
    It is very easy to prove this problem, the steps are:

    1) In Outlook 2016, send an email from address A to address B.
    2) In File -> Properties, change the Reply-To address from address A to address C. Send message.
    3) When receiving and converting the message in the email box B, the hyperlink of the sender refers to address C (Reply-To) and not to address A (From).

    I hope it will be helpful to correct this problem.
    Thanks.

  • John Smith commented  ·   ·  Report

    Hello,
    It is very easy to prove this problem, the steps are:

    1) In Outlook 2016, send an email from address A to address B.
    2) In File -> Properties, change the Reply-To address from address A to address C. Send message.
    3) When receiving and converting the message in the email box B, the hyperlink of the sender refers to address C (Reply-To) and not to address A (From).

    I hope it will be helpful to correct this problem.
    Thanks.

  • John Smith commented  ·   ·  Report

    Great !!!
    In the latest version 2019.008.20071, the problem described has almost been solved. When converting to PDF, the name of the sender appears as a hyperlink to your email address.

    In some cases, I have seen that the hyperlink refers to the "Reply-To" field of the email source code, and not to "From" (as it should be).

    If you fix this bug, the problem would be solved and it would work again as in the XI version and first DC versions.

    Thank you.

  • John Smith commented  ·   ·  Report

    Great !!!
    In the latest version 2019.008.20071, the problem described has almost been solved. When converting to PDF, the name of the sender appears as a hyperlink to your email address.

    In some cases, I have seen that the hyperlink refers to the "Reply-To" field of the email source code, and not to "From" (as it should be).

    If you fix this bug, the problem would be solved and it would work again as in the XI version and first DC versions.

    Thank you.