Adobe Acrobat DC is not letting me save PDFs
Anonymous
shared this idea
Since we havent heard back from you for so long, we are closing this thread here.
Please feel free to reach out to us again if issue persists.
Thanks
Ayush Jain
-
Sunil Soni
commented
Please update application via Help->Check for updates to be on latest and safest version of Reader and restart the machine.
If the issue still persists, we would require following information to understand the issue better:
• Application(Acrobat) version
• Does other views like Document Cloud, My Computer, etc. in home are working as expected?
• If possible, share a video reproducing the problem OR screenshot of the issue.
• go to Task Manager
o check whether a process named "AcroCEF" is running or not?
o If running, is it in a hanged state?
o If hanged
Right-click on the process and create the dump file and share with us.
• Check if Rdrcef.exe is crashing [Go to task manager(WIN) -> observe PID of AcroCEF processes, it changes]
o enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
• Kindly share the contents of following locations :
o For 64 bit machine go to :
C:\ProgramFiles(x86)\<Acrobat installation>/WebResources/Resource0
C:\ProgramFiles(x86)\<Acrobat installation>/AcroCEF
o For 32 bit machine go to:
C:\ProgramFiles\<Acrobat installation>/WebResources/Resource0
C:\ProgramFiles\<Acrobat installation>/AcroCEFPlease let us know for any query OR concern here.
-Regards
Sunil Soni