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Bug: Valid JPEG inside PDF fails to decode in Acrobat DC

Bug: The attached PDF file has a perfectly valid JPEG image (1200x1600 RGB, progressive), but Acrobat DC reports "There was an error while reading a stream." Every other application can display the PDF fine (Dropbox, Microsoft Edge, PDF Expert, Google Chrome, etc). If the JPEG stream is extracted to a .jpg file byte for byte, every viewer can display it. I don't know what causes Acrobat to fail to decompress (DCTDecode).

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Tamas Demjen shared this idea  ·   ·  Report…  ·  Admin →
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  • Tamas Demjen commented  ·   ·  Report

    Hi Soumik,

    Sorry, it must have been fixed in the updates since I reported it. It cannot be reproduced with Acrobat DC anymore, which is great. Acrobat XI (11.0.23) still pops up the error message "An internal error occurred" as soon as I open the PDF. I have no 3rd party add-ins. I can provide any help necessary, but I now consider Acrobat DC fixed, and it was a recent fix.

    Regards,
    Tamas

  • AdminSoumik (Admin, Adobe) commented  ·   ·  Report

    Hi Tamas,
    I am able to open the file in both standalone Acrobat and IE.

    Can you specify when exactly you face the issue? Is it while opening in browser/Acrobat?

    A video demo showing the steps would be helpful

    Regards
    Soumik