While I've seen Adobe take bold steps in the past, the recent UI overhaul on Acrobat was unexpected. Many users, including myself, have become accustomed to the previous UI over two decades. A sudden change can disrupt workflow and efficiency. I understand the need for innovation, but providing users with a choice between the old and new interface might have been a smoother transition. Adobe is supposed to be renowned for its design sensibility, but usability should always be paramount. I hope there's consideration for user feedback in future updates. Our team has lost significant time ensuring we all revert the application. (By the way, under View, you can select "Disable New Acrobat." In the meantime, I will explore other options because I fear Acrobat has lost touch with its core users.

This post is exactly right. This is not a case of users being unwilling to adapt. It is change for cosmetic reasons which don't make practical sense.

This newest version to say the least is horrible

It is not freindly nor can I find the old functions like word lookup

I have no idea why they switched everything around.

100% concur. There is nothing about this update that I find useful, and immediately researched (and thankfully found) how to undo it. Acrobat was working *perfectly* before. Please don't change it or my co-workers and I will all be forced to find a third party app to use. Thank you.

Adobe, you pack of useless ball-lickers.
This latest update is a colossal ****. Whoever greenlit this update should be fed to a guillotine, along with all the 'engineers' responsible for it.

Display performance has been properly gimped. It's an absolute slug now.
An increasing number of PDFs Either only partially render, or don't render at all (white page). Also GOD FORBID you try and zoom in on artwork - I now get the beachball freeze on my mac every time without fail.
You incompetent bricks should be ashamed.

I just NEED the document size to ALWAYS SHOW in the bottom corner and would love my scroll bars back. Even when you go back to the old UI, the always show document size does not work - if you uncheck the always show box, it will show by hovering but I just want it to always be there so I can immediately see the size. This is slowing down everything in my print shop. If it's not possible to make it like it was before I'm sure you can find another way to have the size always show for those of us who work in prepress and/or print shops. I couldn't roll back to the version right before this and could not find anything newer than Acrobat 2020 to install so that's what I did.

As all the users, I HATE this new version and thank so much for the support to help to return to the previous version.
The new version has not been think for user who uses Adobe for more than 20 documents per days. The new version required several clicks when one was enough previously, we must opened several menu to get one selection and the dislay mask the content of the page; It is very complicated to understand how to process to modify content of document which for me, the most interesting thing of Adobe.

As all the users, I HATE this new version and thank so much for the support to help to return to the previous version.
The new version has not been think for user who uses Adobe for more than 20 documents per days. The new version required several clicks when one was enough previously, we must open several menu to get one selection and the dislay mask the content of the page; It is very complicated to understand how to process to modify content of document which for me, the most interesting thing of Adobe.

What was somebody thinking?! HATE IT. Such a messy thing - all across my page - as a user who uses larger font size dt vision, I am left with only a very small window to work. My organization "controls" this product across the corporate level so I am unable to select returning to the ORIGINAL version on solely my version alone. HATE IT SO MUCH.

Any update?

i am disgusted with the new Adobe update. I have lost so much work time trying to figure out what you all did. One minute it works and the next i am stopped and not able to print anything with continuous errors. Only to find out today that you created an error within splashtop. This is my work that is affected, and apparently so many others. when will an update be put into place that replaces the damage you all have done! afterall i am paying for splashtop I cannot fully utilize as well as adobe that is unusable now.

This may go down in history as one of the worst UI changes ever. I actually considered the possibility that Adobe wrecked their product on purpose so that users might be compelled to get a paid version in a desperate attempt to make things better.

I've never understood the 'let's move buttons for the sake of moving buttons' mentality. Absolutely terrible.

There's an entire class of people at Adobe whose work is to figure out how to change things. It's called "Product development and innovation". If the folks working in this department at Adobe don't come up with something, they'd have no jobs. So, when there’s really nothing substantially meaningful to update (like making it easy, more productive, introducing useful tools, etc.), they keep updating the sh$t out of the interface for no benefit to users but to their own benefit. If adobe's execs and CEO have been thinking that this the way to "win", they've gone many steps in the wrong direction already. UI design is not about that. You guys need a devil's advocate to sift through the stuff your creative and marketing folks are "inventing". I'm a designer and have always pushed innovation and invention all my career in directing design studios of major corporations. But I would recommend you introduce people in the design process that are valued for being honest and critical about telling when the stuff you do isn't necessarily valuable to your customers.

How would you like it if, in your absence, someone went to your home and completely rearranged EVERYTHING, according to how THEY think it should be useful to you. No warning, no asking you first, no nothing. This is not only insane, but extremely rude and proves you have no value or consideration for your customers. Change it back!!!!

Wow, that Adobe response on 9/5 read like a giant F U to Bevi and the rest of us.

I hated when my company switched to Foxit and I am still using my personal Acrobat subscription to remediate PDFs for accessibility.

However, Foxit is at least communicating respectfully with me about their UI and bugs I've reported, and I'm making them aware of the big opportunity to include all the remediation features that should have been part of Acrobat years ago and instead is being offered in the form of very expensive third party plugins like CommonLook.

This kind of change in Acrobat feels like a slap in the face to me. So many bugs need fixing. And if your developers feel like they need a big project, revamp that flaming pile of poo that is order mismanagement aka the TURO tool. Make automated ways to create a list tag tree. I could go on. Seems to me you need to hire actual software programmers and get rid of your front end developers. The front end only matters when the back end works!

Thank you for the information on how to disable this new unwelcome interface. I'm copying it here in case it helps someone find the solution they are looking for!

— Windows: Hamburger Menu / Disable New Acrobat

— Mac: View Menu / Disable New Acrobat

THANK YOU SO MUCH FOR THE INFORMATION ON HOW TO REVERT TO THE "REAL INTERFACE". This update was horrific! I cannot thank you enough for putting this together. I hope more users vote, and they revert back. I hate to say it because I've been using Acrobat for years, but this was a complete fail and if it remains I will also be looking for alternatives.

Thank you Bevi for relaying the solution to revert back to the "real" interface and for starting this vote with a well-written, detailed and accurate complaint. I am absolutely dumfounded how terrible the new interface for Adobe Acrobat Pro is. I thought maybe something happened to my last monthly payment and that my Pro was canceled. #failure

I agree with the poste completely. I use a screen reader to do my work. none of the tools are named as before so I can't be sure what I am activating until I activate it. Lots of popups that interrupt my work and I have to use what little vision I have to figure out what happened.
also on the introduce the new experience page I noticed that you put all of the resource links in a table with 2 columns and 1 row. This just complicates the process of accessing these resources. Why would you do that!?
As mentioned in the original post, there are so many bugs that should be fixed, I hate to think how much time was spent on creating this interface that just makes the process more difficult.

I've been using the new experience for a while. My use cases are simple but I relearned muscle memory. More clicks are required for me to perform the same actions than previously. And now the entire e-sign process has changed and is adding an additional page to documents with just a signature field? This is even after the document already has fields for signatures.

This feels like an update that benefits the developers and not the users or that is trying to "grow the brand" by modernizing what is a crusty old platform. Were usability studies performed on these changes? A/B testing? Were participants selected that had no prior experience with the software used? This feels like it's a case of design for new users, where discoverability may be faster for someone unfamiliar with Acrobat.